Next generation search, recommendations and personalization
Boost your revenue per visit by 15%.
AI-powered commerce for B2C and B2B.
B2C commerce product discovery
Drive conversions & customer loyalty with 1:1 personalization
Ecommerce shoppers expect 1:1 personalized experiences, but this can be challenging when 86% of your site visitors are anonymous. With Coveo, you can personalize customer experiences in real-time, optimizing with every customer click and interaction.
Automatically maximize your profits with AI
If you’ve been promoting your products based on popularity, you probably won’t hit your growth goals for the quarter. With popularity sorting, your website pushes discounted products and buries higher-margin items where shoppers can’t find them. With Coveo AI you can showcase offerings that are both, relevant to individual customers, and contribute to your profitability.
Customer-specific pricing & real-time inventory
Ensure each buyer connects with the right product, at the right price, according to localized inventory or allotments. Automatically ensure that search results reflect the right products and pricing according to your CRM or ERP data. Seamlessly manage product restrictions at query time based on your ERP or CRM data.
B2B commerce search
Ease the path to purchase for B2B buyers and watch NPS soar
B2B commerce is complex. Millions of SKUs, customer-specific pricing, fitment data, and real-time inventory creates friction for customers. Coveo supports this complexity and helps B2B buyers navigate catalogs efficiently with search capabilities tailored to their needs- from partial part number search to dynamic filters.
Position the right products at the right moment to boost profitability and loyalty
Positioning the products that are both relevant and profitable to customers is a challenge. Coveo can help by ranking products based on both, buyers’ individual preferences and also on your margin data. Plus, you can boost customer lifetime value and loyalty with recommendations and features that make it easy to re-order and discover compatible parts and products.
Create a unified search experience and accelerate digital transformation
B2B sales can be complex, involving multiple decision-makers and extensive support throughout the purchase journey and beyond. Coveo connects customers and sales teams seamlessly to the products and rich content they need to support purchase decisions, from technical documentation and buyers guides to how-to videos.
Boost your marketplace performance with relevant search results and personalized buying experiences. Display the products your visitors are most likely to buy with an algorithm that leverages every shopper interaction and datapoint (eg. site behavior, profile attributes, similar users, and frequently added to cart).
Headless Integration
Scalable, headless ecommerce across all channels
Begin your headless commerce journey with Coveo. Quickly build a high-performing search UI, product recommendation carousel, or listing page with Coveo’s headless framework, Atomic component library, and dedicated APIs.Create rich front-end experiences across any site, app, in-store kiosk, or mobile experience while our machine learning models serve up the relevance from the back-end.
When we integrated Coveo, we saw an almost immediate increase in people ordering samples and downloading swatches. We’ve found [that query] suggestions have been 27% more likely to get a click. And recommendations driven by Coveo’s AI have increased our clicked content by 51%. It’s clear that Coveo helps people find the right product inside our extensive catalog.
Amy Gath
Vice President, North America Marketing & Strategy, Formica
We’re able to provide more relevant on-site journeys to our customers through easily deployable, yet highly impactful personalization strategies and tactics.
Gareth Rees-John
Chief Digital Officer, Kurt Geiger
Coveo is a very strategic part of [our re-platforming], not just an add-on or just any other vendor. It’s really central to how we’re powering product detail page recommendations, how we’re powering the sort and rank position, and how the filters and facets work.
Dan Cornwell
Director of Ecommerce & Digital Experience, Caleres
Finding the right partner, which was Coveo, to come in and help us deliver those relevancy models was so important for us. It's not just about the search bar – it's about the entire experience that our end customers are having.
Artie Sharpe
Senior Director, Innovation, Hearts On Fire
We took a search-first approach and transformed our website in just 5 months.
Andrew Crowder
VP of Enterprise Architecture, Acuity Brands
With the understanding that ecommerce
is and will be the fastest route to
growth, we knew that we needed
to make on-site search a priority.
Robert Strait
Digital Marketing Manager, Life Extension
Frequently asked questions
In B2C and B2B ecommerce, product recommendation engines connect consumers with more stuff that they might be interested in purchasing. Common examples include “Customers who bought this item also bought” functionality, or “Complete the collection” recommendations. Because they provide a necessary part of a personalized shopper experience that consumers crave, product recommendation engines can improve conversions, drive revenue, and increase customer loyalty. Learn more about product recommendation engines.
One purchase is great. Repeat purchases are where customer loyalty is cultivated—where the real revenue is generated. And guess what? Ninety percent of shoppers would return to a site with personalized recommendations. The darlings that come to mind when you think about ecommerce powerhouses all use AI-powered personalization to deliver this level of customer experience. Keeping people engaged, interested, and ready to come back is baked into their very platform. For more, read our guide to delivering intelligent shopping experiences.
As far as ecommerce experiences go, a solid catalog of products isn’t enough anymore. Today, 47% of shoppers struggle with search. Forty-three percent find website navigation unhelpful. And 42% of shoppers have difficulty finding information, period. The fact is, consumers now expect Google-like ecommerce site search experiences when shopping, namely finding a relevant result with queries that match their natural language. See how faceted search can improve ecommerce experiences.
To answer this question, one only needs to survey their own personal experiences. Few people prefer to spend time digging for what they need online—be it a product, an answer, or otherwise. In fact, 35% of what consumers purchase on Amazon and 75% of what they watch on Netflix come from product recommendations. There’s a reason that “Continue watching,” “Just for you,” and “Pick up where you left off” experiences tend to appear above the fold. And there’s a reason that 90% of shoppers would return to a site with personalized recommendations. See all the ways that product recommendations can work for you.
