AI-Search and Generative Product Discovery for Ecommerce
Make every shopper journey more profitable with AI-Relevance
Decode search intent to deliver conversational, personalized, & relevant shopper experiences at scale. Maximize business outcomes at every touchpoint.
Search & Listings
Merchandising & Insights
AI & ML Models
Generative Product Discovery
Personalization
Recommendations
AI-powered experiences for B2B ecommerce
- Improve product and part findability with AI-Search built for complex B2B catalogs. Coveo’s proprietary index supports part numbers, SKUs, fitment requirements, and customer-specific pricing — ensuring buyers find the right products, fast.
- Increase digital adoption with an intelligent, self-service buying experience. Deliver AI-Search and recommendations that help B2B buyers navigate large complex catalogs, and access relevant support content without relying on sales reps.
- Deliver a unified customer experience with AI-Search and GenAI guidance — whether customers are browsing products, exploring options, or seeking support.
AI-Search experiences for B2C ecommerce
- Manage complex requirements including multiple markets, broad catalogs that serve diverse shopper profiles, and unify commerce channels with transparency on in-store inventory availability.
- Personalize suggestions, search results and recommendations to match the intent of each shopper.
- Boost shopper engagement and conversions with GenAI-powered advice and category suggestions that are rooted in your product catalog and expert content.
Coveo integrates with the leading ecommerce platforms
Our composable platform allows you to quickly build a high-performing search UI, recommendation carousel or listing page using an Atomic component library and dedicated APIs.
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"We see the success in customer surveys where they rate the shopping experience as ‘Great’. And our customers tell us with their buying behavior. This past year, FleetPride.com sales grew more than 400%."
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“Visitors using ML-powered site search are converting at a rate 20 to 25% higher than the average rate on the legacy platform.”
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“With Coveo’s AI roadmap, we’re continually pushing the boundaries of what we can deliver for our customers — backed by dedicated local support and a genuine commitment to our success.”
Frequently asked questions
Coveo prioritizes security with ISO 27001-inspired governance, CoBIT-informed maturity models, ISM3-defined security processes, and NIST-based measures. You have complete control over your data and what you share with Coveo, including managing indexed content and tracked interactions. Learn more.
Coveo stands out by transforming search into an intent-driven discovery experience, delivering relevant results for every query — short-head, long-tail, conversational, or GenAI-assisted. Using a host of mature AI models, Coveo personalizes experiences in real time, even for anonymous shoppers and cold-start products, supporting conversational commerce strategies. Unlike traditional search solutions, Coveo balances relevance with ecommerce KPIs, optimizing for both customer experience and business outcomes. By integrating search, recommendations, and generative product discovery into a single platform, it ensures consistent, data-driven experiences across all touchpoints, helping retailers drive conversions and stay competitive.
Built for the enterprise, Coveo thrives on complexity, allowing seamless management of multiple brands, currencies, regions, 50+ languages, and 50+ markets within a single environment (with both local and global rules).
Coveo seamlessly integrates with leading commerce platforms such as SAP, Salesforce, and Shopify. Our composable platform enables rapid development of high-performing search UIs, recommendation carousels, or listing pages using an Atomic component library and dedicated APIs. As a MACH-certified member, we are committed to delivering flexible, future-proof solutions built on best-of-breed technologies. See all integrations
Coveo stands out as the only platform that can deliver individualized and connected experiences throughout your shoppers' journeys, online and offline, pre and post-purchase. This is achieved through a unified index that standardizes and centralizes data across four key lines of business: website, commerce, service, and workplace.
We provide comprehensive support for our enterprise customers, guiding them from research to implementation and ongoing optimization. Expect a dedicated account team for BVAs, legal reviews, enablement workshops, health checks, roadmap alignment, and any other necessities for your growth and success.
