Better together
Heard the good news? We’ve acquired Qubit. With intelligent search, recommendations, and next-level personalization, we’re joining forces to bring you even greater ecommerce innovation.
We help businesses deliver the relevant experiences people expect
Transform the outcome of every interaction
With the Coveo Relevance CloudTM, relevant search is just the beginning.
Harness self-optimizing AI that learns from every click and query, at every touchpoint. So you can deliver experiences that get better and better, notice search relevance from Day 1, and scale to full 360° Relevance.
Make every digital experience relevant
This is what relevance can do
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Websites
55%
search and visit success rate
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Ecommerce
25%
average revenue per visit
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Service & Support
80%
average case deflection
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Workplace
70%
average clickthrough rate
We partnered with Coveo to make sure we could deliver truly satisfying, relevant customer experiences at scale – and it worked. Today, over 95% of the questions asked in Xero Central are answered by self-service help content powered by Coveo. Now that’s more than a million queries each month that don’t turn into support tickets.
Rachael Powell
Chief Customer Officer, Xero
With Coveo’s AI supporting our transformation, we’ve been able to surpass goals we’ve set out across the organization, including visitors finding relevant results, CSAT surveys, content confidence, reduced customer and employee effort, and increased adoption.
Ron Runyon
Vice President, Service Delivery – Americas, F5
When we integrated Coveo, we saw an almost immediate increase in people ordering samples and downloading swatches. We’ve found [that query] suggestions have been 27% more likely to get a click. And recommendations driven by Coveo’s AI have increased our clicked content by 51%. It’s clear that Coveo helps people find the right product inside our extensive catalog.
Amy Gath
Vice President, North America Marketing & Strategy, Formica
At Salesforce, we’re leveraging Coveo across 9 different use cases internally and externally. In customer support, Coveo’s machine learning helps customers help themselves, contributing to a self-help success rate of over 90%. With Coveo, the numbers speak for themselves.
Jim Roth
Executive Vice President, Customer Support, Salesforce
When we didn’t index everything, the relevance fell off. So, we decided to put it all together. And, what we found was a massive increase in employee satisfaction and a big increase in the quality of search results. With Coveo, we can bridge the gap between expectations and experiences.
Will Hudson
VP, IT Marketing, Dell
Gartner Magic Quadrant for Insight Engines
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