Be Relevant
360° relevance across Websites, Ecommerce, Service, and the Workplace. Every search, recommendation, and interaction made better, with AI.
We help businesses deliver the relevant experiences people expect
Transform the outcome of every interaction
With the Coveo Relevance CloudTM, relevant search is just the beginning.
Harness self-optimizing AI that learns from every click and query, at every touchpoint. So you can deliver experiences that get better and better, notice search relevance from Day 1, and scale to full 360° Relevance.
Make every digital experience relevant
This is what relevance can do
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Websites
55%
search and visit success rate
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Ecommerce
25%
average revenue per visit
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Service & Support
80%
average case deflection
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Workplace
70%
average clickthrough rate
We use Coveo’s AI [in] everything – from self-service portal and agent console to our app marketplace. Coveo helps us deliver relevance at almost every customer and partner touchpoint. Thanks to Coveo, we’re better delivering on our commitment to make the whole customer experience an overwhelmingly positive one.
Rachael Powell
Chief Customer Officer, Xero
With Coveo’s AI supporting our transformation, we’ve been able to surpass goals we’ve set out across the organization, including visitors finding relevant results, CSAT surveys, content confidence, reduced customer and employee effort, and increased adoption.
Ron Runyon
Vice President, Service Delivery – Americas, F5
With Coveo, we’ve been able to improve almost every single business metric we have, from swatch downloads to sample orders to finding where to buy our product. We’ve watched our site satisfaction score grow quarter over quarter, year over year.
Amy Gath
Vice President, North America Marketing & Strategy, Formica
At Salesforce, we’re leveraging Coveo across 9 different use cases internally and externally. We use Coveo’s AI capabilities to drive predictive, personalized journeys and to connect the dots between interactions on different channels. Coveo optimizes the experience whenever someone needs to know or buy.
Jim Roth
Executive Vice President, Customer Support, Salesforce
When we didn’t index everything, the relevance fell off. So, we decided to put it all together. And, what we found was a massive increase in employee satisfaction and a big increase in the quality of search results. With Coveo, we can bridge the gap between expectations and experiences.
Will Hudson
VP, IT Marketing
Gartner Magic Quadrant for Insight Engines
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