AI-Powered Search for the Digital Workplace

Relevance technology for enabling employee productivity

From HR to IT, from sales to marketing, every department needs to offer robust search and content recommendations. Finally, one relevance platform to sit across all your department applications.


Workplace
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Intranet

Create a one-stop shop for your employees

Intranet content personalization powered by AI unified index

Allow employees to surface the most relevant content in one list, regardless of format or where it resides – in specific applications, websites, internal servers, and more.

Leverage machine learning to help employees locate the right resources faster by suggesting or completing their queries as they type, as well as adjusting typos.

Point employees towards the best knowledge to consult and the right people to connect with. Automatically tune the relevance of recommendations based on location, department, or other important attributes.

Get deeper insights into what employees are looking for with experience analytics including search activity, clicks, content gaps, and custom events. Access the data you need to further fine-tune the recommender for your employee experience.

Manage access to content, so only the right people are able to view restricted content. Coveo manages security at the index level, not the source, giving you added flexibility.

Answer your employees’ questions without them having to click. Coveo automatically extracts relevant parts of a document to take all the effort out of finding information.

Intranet content personalization powered by AI unified index
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Employee Self-Service

Give employees the knowledge they need quickly

An employee with his baby accessing the Knowledge management portal

Centralize foundational HR and IT knowledge through your employee self-service portal, so everyone can access enterprise-wide content in one place.

Offer predictive query suggestions and typo tolerance as employees search to ensure employees find the most accurate, relevant, and useful content based on intent. 

Let employees zero in on the right resource quickly with search that dynamically optimizes filters based on the query and relevant metadata. 

As an employee raises an issue in your IT or HR incident submission forms, instantly recommend relevant content in case the answer is just a click away. 

Personalize your employee knowledge base with dynamic content recommendations. Tailor content based on employee role and user interactions.

Allow your chatbot to surface answers and content across enterprise systems when they haven’t been mapped by connecting your existing bot technology to AI-powered search.

To ensure employees see only the content they’re entitled to access, adjust permissions based on role, team, and department, or let our native connectors automatically replicate a system’s security settings.

An employee with his baby accessing the Knowledge management portal
Help Desk Enablement

Give specialists and fulfillers the tools to drive resolutions quickly

Boost agent productivity with Coveo ITSM helpdesk support features

Give agents line of sight into an employee’s digital journey prior to the service call or ticket submission. Agents can see what content employees have engaged with and can personalize the response. 

Add proactive AI-powered recommendations directly in the help desk console to provide agents with the best knowledge article suggestions based on keywords from the incident submitted.

Guide agents as they search with as-you-type query suggestions based on relevant and successful searches used by others. And, rank results based on relevance across enterprise-wide systems.

Boost agent productivity with Coveo ITSM helpdesk support features
Workplace Integrations

Serve company-wide knowledge inside the applications employees are already using

Coveo Slack Application

Perform company-wide searches without leaving Slack. Allow employees to access information while they’re collaborating, and share documents directly into chats and channels

Serve relevant knowledge instantly while employees work in web-based apps like SharePoint, Google Drive, Jira and more. Minimize app-switching and personalize every touchpoint.

Coveo Slack Application

Bring relevance to every workplace interaction

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