Product Updates

New in Coveo

New updates coming soon! Save your spot for Year in Coveo 2022: Celebrating Innovation. We’re recapping this year’s innovative features creating efficiency, cost savings and revenue generation across digital experiences.

What's new
New in Coveo

Updates from Spring ‘22

Dive deeper into what Coveo can do. See how all the latest features and enhancements connect your customers and employees to great, relevant content at every stage of the journey.

Platform

Platform

See how ML is working
Get detailed statistics around Coveo’s deep learning models so you can better understand how it’s working with candidates, performances or data sets.

Service

Service

Enhanced User Actions

Go beyond simple usage analytics and bring true customer journey insights into the agent workflow. The revamped User Actions panel includes the channels where customers interacted and highlights what occurred prior to ticket creation.

Quantic Library with Headless and LWC

With a library of Lightning Web Components built with the Coveo Headless Framework, you can easily build more performant search pages in a Salesforce Lightning experience.

Case Assist Cookbook

A step-by-step guide to help you build a Case Assist experience in Salesforce using LWC and Coveo Headless.

Workplace

Slack Application

Slack Search Application

Empower your employees to find everything they need without leaving Slack. Perform company-wide searches inside Slack with a single click or slash command. Minimize context switching for your employees by serving knowledge where they're already collaborating.

Bring Coveo search to Work.com

Provide the same great Coveo search experience right in Work.com. This way, your employees can find what they need from all your content.

Learn about what’s new in Coveo for Service and Workplace in Spring ‘22

Ecommerce

Audience-Based Recommendations

Quickly scale best-in class models with accessible business user controls for multi-regions and multiple-audiences. Create explicit strategies to tailor what a visitor sees depending on the audience they belong to.

Intent Aware Product Ranking

Go beyond simple popularity ranking and bring true shopper personalization even for anonymous visitors, with products ranked according to current shopper intent that adjusts in real-time.

Intent Aware Product Ranking

Go beyond simple popularity ranking and bring true shopper personalization even for anonymous visitors, with products ranked according to current shopper intent that adjusts in real-time.

Learn about what’s new in Coveo for Ecommerce in Spring ’22

More to explore

  • Coveo Level Up
    Upskill yourself on search. Access self-paced learning, join live events or get hands-on experience with an expert.
  • Coveo Connect
    Become a member of our customer community. Explore topics, connect with other leaders, or post a question.
  • Request a Demo
    See Coveo features in action with a personalized product tour. One of our experts can show you around.
  • Relevance 360
    Learn why the future of relevance is AI from experts building global brands – a must-see for DX leaders.
drift close

Hey 👋! Any questions? I can have a teammate jump in on chat right now!

drift bot
1