Fall 2024 Product Release
Get the latest in AI, Generative Answering and Connectivity for your enterprise deployments all while enjoying enhanced security.
See how you can improve the digital experiences across your
service, commerce, website, and workplace use cases.
Answers For Case Deflection
Generated answers available for end users during the case submission process to deliver case deflection. Available via professional services.
Follow-Up Questions
LLM-generated question variants that assist users in obtaining answers and refining their search to explore topics further. In beta.
Rich Text Formatting
Answers will now automatically display in various formats based on the retrieved content and the question without the need to specify the output.
Multilingual Answers
Support your multinational users by providing answers in local languages. Content must exist in the local language. In beta.
Commerce Prompt Augmentation
Become shoppers’ expert adviser while ensuring that answers are tuned to your retail context
Knowledge Hub
Empower knowledge managers with a new Hub where they can troubleshoot answers and apply controls while evaluating chunks. In beta.
Relevance Generative Answering - Fall Update
Take advantage of enhancements to Coveo’s Relevance Generative Answering including an updated and improved LLM, encoder and prompt structure.
Passage Retrieval API
Improve your RAG-based systems and LLM output with advanced retrieval that brings enterprise-wide connectivity & security. Get early access.
Scaling Personalization
Detect intent and position the most relevant products to each visitor in real-time. Now personalization as you go can scale to 40M SKUs and 100+ languages.
Coveo for Salesforce Data Cloud
Connect Coveo index data with Salesforce CRM data to provide optimal search and AI outcomes across Salesforce clouds. In beta.
Coveo for Genesys
Provide agents with enterprise-wide knowledge & answers without needing to migrate content to Genesys. Equip agents with user insights pre-first call.
Coveo for SAP Service Cloud
Accelerate issue resolution with unified knowledge & answers beyond SAP. Empower agents with secure, generative answers. In beta.
Coveo for ServiceNow Atomic Library
Launch dynamic, intelligent search pages with Coveo’s Atomic library for ServiceNow. Build quick and modern search interfaces. In beta.
Optimizely Connectivity
Improve content findability on your Optimizely sites while delivering AI-powered recommendations, personalization & generated answers.
Google Drive Connector Updates
Get enhanced connectivity, filtering and configuration parameters for your Google Drive source to improve search relevance and AI outcomes.
Search Manager
Merchandisers can now tailor search for their business with an intuitive and visual way to create business rules for boosting, burying & pinning products.
Localized Merchandising
Efficiently manage and scale multiple markets, apply global or localized rules and report on performance by language, country and currency.
Synonym Management
Quickly deploy search logic with one-way, two-way and replacement synonym rules ensuring search stays relevant even when trends change or catalog data is imperfect.
Rule Scheduling
Automate and simplify the management and scheduling of promotional campaigns or any rule.
Listing Page Creation
Dynamically create pages for promotions, seasonal selections, or curated collections in a few clicks and then searchandise with easy rule tools for even more targeted experiences.
Ranking Visibility
Get transparency into what contributes to product ranking with scoring details from behavioral AI, merchandised rules, lexical keyword matching and semantic understanding.
Recommendation Manager Enhancements
Setup recommendation strategies leveraging a host of AI strategies then curate and manage products showcased in slots according to any rule
User Actions for all UI libraries
Leverage user actions to give agents’ insight to a customer’s digital journey. Now available for Headless, Atomic, and Quantic.
Headless, Atomic, and Quantic V3
Stay up-to-date on the latest UI frameworks by upgrading to the newest versions of Headless, Atomic, and Quantic.
New Event Protocol for Commerce
Standardize search and event tracking, eliminate the need for manual logging, and improve ML data quality.
Projects
Effortlessly deploy AI Search initiatives across your enterprise with Projects which provides clear departmental ownership and separation.
Bring Your Own Key
Take control of your data and encryption keys. Revoke access to indexed data at rest with an AWS key. Stay secure and compliant with BYOK.
ISO 27018:2019 certification
Get the latest in enterprise-grade security via our ISO 27018:2019 certification.
Additional Resources for Inspiration
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Explore our features in detail and witness Generative Answering dynamically respond to your queries in real time.Coveo Docs
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Join our worldwide customer community to explore topics, network with leaders, and engage in discussions.Coveo Connect
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Upskill your AI Search & Generative Answering skills through self-paced courses, live events, and expert-led hands-on sessions.Coveo Level Up
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Gain the AI-Experience Advantage and hear from leading Tech Leaders on how AI shapes business.Relevance 360
