Agentic AI
Agentic AI for enterprises who want AI agents to retrieve the right information
What it does: Pulls information from across your systems into one secure, searchable index, so AI agents always ground answers in trusted, relevant content.
AI Agents need more than data,
they need relevance
AI agents promise smarter, more autonomous experiences, but most enterprises hit the same roadblocks—disconnected
data, rigid vendor lock-in, and AI that lacks true contextual understanding. Basic retrieval isn’t enough; success depends
on advanced ranking, hybrid search, and an AI layer that unifies knowledge across systems.
Unified access to Knowledge
AI agents need unified access to enterprise-wide information to make informed decisions - eliminating siloes without costly content migrations
Accuracy & precision
Rapidly pinpoint & extract the most contextually relevant insights from vast data sources (structured and unstructured), ensuring LLMs receive high quality inputs for reliable outputs
Relevance
Understand and interpret user intent to dynamically surface the most relevant information sources using advanced retrieval techniques
Speed and Security
Instantly deliver the right information while enforcing enterprise access controls to ensure security and compliance.
- Coveo for Agentforce natively integrates into Salesforce to ground AI agents in contextually relevant, enterprise-wide knowledge - wherever it resides
- Securely retrieve the most relevant knowledge with a security-first design that inherits document-level permissions automatically
- Improve generated responses with Coveo’s best-in-class ranking and retrieval accuracy
- Accelerate Agentforce response time with a unified index and real-time updates that maintain content freshness
- Ground large language models with highly relevant, targeted text passages for more trustworthy, contextually-rich answers - without building your own search and retrieval system
- Reduce hallucinations and improve answer precision with a single retrieval method for your retrieval-augmented generation (RAG) frameworks that scales across the enterprise
- Shorten development cycles and time-to-market for Gen AI applications while driving consistent performance
Coveo’s suite of APIs including Search, Passage Retrieval, Case Classification and Answer API give developers flexibility to build precise, secure and business-aware experiences
- Search API: delivers a complete set of search functionality for AI agents to recommend and link to documents, media, and pages so you can build a complete search and answer experience in a single interface.
- Case Classification API: categorizes support cases using your organization's taxonomy, enabling support agents to find answers faster or route them to the right team for swift resolution.
- Answer API: provides direct answers from Coveo Relevance Generative Answering into various experiences beyond search pages, like custom applications or agents. *In beta.
Learn how Coveo’s AI platform, advanced search, and retrieval solutions can elevate your retrieval augmented generation (RAG) strategy for precision and speed.
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Reduction in annual cost-to-serve
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Cases avoided per year
