Amp Up Your Search and Discovery Expertise!

If a customer can’t find the answer, they won't come back. Is your self-service smart enough? Improve your customer retention rate with AI.

Customers are less tolerant of bad support. Here’s how AI-powered search can bring new efficiencies to the customer support experience.

An overview of natural language processing (or NLP) for the enterprise as well as some of its benefits. Is it right for you?

Learn how data can help create a customer-centric culture that enables a business strategy to meet needs and grow engagement.

Banks suffer the most customer attrition of any industry; don't let yours become a statistic. Here’s how AI can help soothe the churn burn.

With lack of profitability plaguing ecommerce, is implementing a conversion rate optimization strategy the key to addressing the shortfall?

Facing knowledge management challenges? KM seems simple — deceptively so. But with a little strategy, you can overcome!

Wondering what customer service KPIs you should track, and why? Let’s deep dive into the metrics that can help your support team succeed.

Wonder how to make product recommendations better? Here's how product embeddings or Prod2Vec improves your ecommerce site.

A true Relevance platform will help you accelerate digital transformation, but only if it has the elements you need. These are the 10 features you need:

I was recently browsing the website of a cutting edge, market-leading tech company, and in the course of my online journey, I hit a 404 page not found.

B2B buyers are changing. 5 industry experts weigh in on what this should mean for your site. Read the blog to find out more.

What does great search look like? What are some best practices for building a better search experience with a relevance platform?

Open-source or out-of-the-box? Make the right decision for your website or digital project with guidance from Chris Brady at Velir.

How do you choose between federated search and unified search? Well, think about it like this: you ask three friends for a lasagna recipe.

Suffering from low dwell times, high bounce? SEO not doing what you need? Look no further than your site search. Here's why.