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Platform
Service & Support
Ecommerce
Workplace
Site Search
AI Labs
Coveolife
knowledge centered service
knowledge centered service
Self Service vs. Case Deflection: What's the Difference?
Self service vs case deflection: what's the difference? Find out why they're both important for service leaders.
Jacqueline Dooley
Sep 14, 2023
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10 min read
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knowledge management best practices
self-service
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coveolife
b2b
coveo for salesforce
case deflection
coveo for sitecore
content discovery
assisted support
recommendation engine
product catalog
coveo platform
search experience concepts
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