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Trouble understanding metadata? In this article, we’ll dig into the questions, what is metadata and how to use metadata, as well as provide advice on managing it. Going solely on…

In a remote-first workplace, poor search, minimal AI, knowledge silos, and irrelevant data are hampering productivity, decreasing proficiency, and driving employees out. We need a better Intranet. The first versions…

According to a survey of 600 IT professionals, 81% said the importance of enterprise search increased in the last year. But many organizations today face increasing challenges in managing and…

Whether they focus on B2B or B2C offerings, companies have long thought of case deflections as the hallmark of providing great customer experience.  If an existing customer doesn’t lodge a…

If you have been researching Natural Language Search or Natural Language Processing (NLP), you may have heard of word2vec. If not, we have you covered. Word2Vec is a machine learning…

Is it cliché to say the digital age is now? Slapping a website together is no longer enough to create a digital presence that entices conversions. Doing that means you’re…

In many companies, when justifying your customer experience (CX) technology investments to your CFO, cost-cutting KPIs are king. Most benefits cited for the CX tech stack are usually around operational…

If an enterprise is going to turn my website visit into a purchase—a subscription, sign-up, form-fill, what have you—they’ll need to woo me some. Sure, they can entice me with…

Unstructured content. As a writer, I hate that term. I remember the first time I heard reference to it — sitting in a meeting and technical people were talking about…

Search is search, right? Let’s rephrase: people are people, right? Except one person differs drastically from the next in so many ways. And because people are the ones doing the…