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CIOs have a trove of structured data to use for analytics and machine learning, including data from ERPs, CRMs, and other SaaS tools. This dimensional data is often the starting…

As customer success strategies evolve to adapt to the increasing demands of the modern consumer, there is one thing that remains at the core: customer engagement. There is no shortage…

43% of users on retail websites go directly to the search bar, which underscores the importance of internal site search. But are your visitors finding what they’re looking for?  In…

Are you grappling with the unstructured vs structured data question? To become a truly insights-driven organization, companies must be able to make use of all enterprise data available to them.…

If the last few years have taught me anything, it’s get away from the comfort of my desk. Go outdoors as much as possible, travel, listen to your heart (and…

Search is a very complex problem hiding behind a very simple interface. From the earliest days of the internet, people have been trying to find web pages (documents, though they…

How many search technologies does your enterprise or business have for finding information? Many organizations have content management systems (CMS), customer relationship management systems (CRM), customer support tools, ecommerce engines,…

Reading Gartner Magic Quadrant for Insight Engines1 to wrap your brain around what’s best in enterprise search? Data-driven decision-making is a must in today’s business world. Yet the information needed…

When your customers are drowning in a sea of content, which makes for a better life raft: smart tags or a smart search? Eighty percent of U.S. adults know exactly…

If you feel mounting pressure to produce more and more content (and do it fast), you’re in good company. Eighty-five  percent of companies agree that they feel the same pain.…

Trouble understanding metadata? In this article, we’ll dig into the questions, what is metadata and how to use metadata, as well as provide advice on managing it. Going solely on…

In a remote-first workplace, poor search, minimal AI, knowledge silos, and irrelevant data are hampering productivity, decreasing proficiency, and driving employees out. We need a better Intranet. The first versions…

According to a survey of 600 IT professionals, 81% said the importance of enterprise search increased in the last year. But many organizations today face increasing challenges in managing and…

Whether they focus on B2B or B2C offerings, companies have long thought of case deflections as the hallmark of providing great customer experience.  If an existing customer doesn’t lodge a…

If you have been researching Natural Language Search or Natural Language Processing (NLP), you may have heard of word2vec. If you’ve not, we have you covered. This article digs into…