Browse our tips, tricks, and techniques for improving your ecommerce search relevance – for an improved shopping experience, higher conversions. and overall order value.
When was the last time you bought something without reading reviews or at least glancing at the star rating? If neither of those influenced your last purchasing decision, maybe you…
In many companies, when justifying your customer experience (CX) technology investments to your CFO, cost-cutting KPIs are king. Most benefits cited for the CX tech stack are usually around operational…
In the market for a commerce personalization engine? Make sure you have everything you need to ask the right question and make an informed decision for your company with a…
Search is search, right? Let’s rephrase: people are people, right? Except one person differs drastically from the next in so many ways. And because people are the ones doing the…
When it comes to improving customer experiences, you might wonder about the common opportunities among retail, financial services, high-tech SaaS, and technology services companies. Over the last few weeks, I…
Omnichannel vs multichannel — you’ve heard the buzzwords, but what do they really mean? The retail landscape has transformed over the past three years, not only in how people shop…
The unprecedented levels of online sales growth of the past few years are unlikely to be repeated in 2022. People are venturing out to stores, and anticipating contraction, marketing budgets…
Is your omnichannel retail strategy not working out the way you’d hoped? You paid top dollar for a great website; you’re selling through social media. You even have a mobile…
Here’s what an OK online experience looks like: a customer visits your website, submits a query to your search box, and quickly finds what they’re looking for. Frankly, though, this…
“More often than not, retail functions exactly the way that it did 20 years ago,” said Cate Trotter, Head of Trends for Insider Trends. “It’s not changing as fast as…
