The Models That Determine User Intent
Since mind-reading is a bit iffy, we opted to provide an overview of different types of machine learning models that are used for robust search, personalization, and recommendation.
Curated Series Just For You
We've curated articles that follow a traditional learning path - understand the problem, looking for a solution, finding a solution, and discovering how to assess it. Please enjoy these curated series!
Is Your Self Service Everything It Could Be?
This four-part series will walk you through what makes modern intelligent self service experiences, how it differs from case deflection, and strategies to use in your own business.
What Is Search Relevance – and Does It Matter?
This three-part series walks through what search relevance means today, as well as what metrics make the most sense for your business.
Show a Little Love for Support Agents With an Insight Panel
Support agents are overwhelmed by information that should make their jobs easier. This four-party series shows how an insight panel can help.
Curious About Behavioral Data?
Check out these three-party series on how it affects your customer experience, best practices for analyzing it, and overcoming common obstacles.
Everything You Need for AI-powered Conversion Rate Optimization in 2023
Keep your ecommerce channels on track with our tips and tricks for AI-powered conversion rate optimization.
Intelligent Swarming: Learn All About This Innovative New Support Methodology
Have you heard of it? Intelligent swarming is the new way to offer exceptional customer service. Learn how it differs from tiered support, if it’s right for your company, and best practices.
Ready to start making every experience relevant?