High Tech

Drive high performance beyond the software

Accelerate and scale your most effective employee and customer experiences. With AI-powered relevance, remove friction and grow smartly.

High tech Industry

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Dell TechnologiesVizio IncVMWARE
High Tech
Overview

Make your systems work for your users – not the other way around

Overview

Make your systems work for your users – not the other way around

When your product evolves at lightning speed, expectations change just as fast. Meet the needs of your customers and employees by delivering relevant content and information in real time based on where they are in their journey or workflow, and across any technology platform.

With Coveo, bring AI-powered search and recommendations into your products, communities, CRM, and more.

  • Innovate faster with deeper data
    With state-of-the-art customer and employee usage analytics, get the in-depth data you need to innovate and deliver results faster.
  • Scale smartly with relevance that’s future-ready
    AI-powered relevance lets you add new product content and connect new knowledge repositories to continuously anticipate what your users need next.
  • Increase agility and close skill gaps
    Give each person instant access to the information and resources they need to grow their skillset and stay on top of delivering next-generation tech.

AI-Powered Websites & Portals Make customer journeys convert

High tech Innovation

Content-driven experiences

Simplify content discovery by connecting and extending your website search beyond your CMS and into content repositories.

Product exploration and adoption

Use customer data and context to recommend relevant content. Help customers self-serve, explore new features, and find answers.

Effective distribution channels

Use AI and the interactions of your community to automatically surface the most meaningful content.

AI-Powered Service & SupportSatisfy customers with intelligent support

High tech Employee

Stellar customer self-service

Help customers find answers faster with AI-powered search and proactive recommendations. Increase satisfaction and deflect more cases.

Quicker agent resolutions

Increase first-call resolutions by giving agents visibility into a customer's recent activity and making relevant knowledge easy to find.

Great service everywhere

On your website, in your community, or in your apps, offer up your most effective content to provide a frictionless and consistent customer experience

AI-Powered Workplace Empower your employees with knowledge

High tech support

Relevant knowledge, faster innovation

Accelerate know-how with AI-powered recommendations that help employees access all the information and they need to innovate faster.

Tailored and timely product updates

As your product evolves, keep each employee in the loop. Proactively recommend updates and resources, based on department- and role-specific needs, to keep employee productivity high.

An indispensable service center

Give employees a go-to digital portal for finding the knowledge that keeps them going. Allow them to self-serve and use case deflection to keep teams in the flow of work.

Outedge the competition with AI-powered search and discovery