AI-Powered Search for High Tech
Drive high performance beyond the software
Accelerate and scale your most effective employee and customer experiences. With AI-powered relevance, remove friction and grow smartly.
Make customer journeys convert
Content-driven experiences
Simplify content discovery by connecting and extending your website search beyond your CMS and into content repositories.
Product exploration and adoption
Use customer data and context to recommend relevant content. Help customers self-serve, explore new features, and find answers.
Effective distribution channels
Use AI and the interactions of your community to automatically surface the most meaningful content.
Satisfy customers with intelligent support
Stellar customer self-service
Help customers find answers faster with AI-powered search and proactive recommendations. Increase satisfaction and deflect more cases.
Quicker agent resolutions
Increase first-call resolutions by giving agents visibility into a customer's recent activity and making relevant product knowledge easy to find.
Great service everywhere
On your website, in your community, or in your apps, offer up your most effective content to provide a frictionless and consistent customer experience
Empower your employees with knowledge
Relevant knowledge, faster innovation
Accelerate know-how with AI-powered recommendations that help employees access all the information and they need to innovate faster.
Tailored and timely product updates
As your product evolves, keep each employee in the loop. Proactively recommend updates and resources, based on department- and role-specific needs, to keep employee productivity high.
An indispensable service center
Give employees a go-to digital portal for finding the knowledge that keeps them going. Allow them to self-serve and use case deflection to keep teams in the flow of work.
When customers have an issue they come to our website or log in to our portal. By and large, they find a solution. My principal indicator of success is case deflection. Because of the subtlety of the data, I can put a dollar value on the amount of money we save through not having to manage cases – because self-service took care of it in advance.
Dave Jobling
Senior Program Manager, UX, Tableau
Information is perhaps our most valuable commodity. But understanding how information is used is the seat of power! Coveo helps us achieve both, seamlessly.
Jeff Harling
Area Vice President, Global Self-Service, RingCentral
Motorola Solutions Makes Every Interaction Count
Driven by their desire to constantly innovate, Motorola Solutions has reinvented its brand and company over the past few years to adapt to the changing expectations of customers.
Super Self-Service: Boosting Case Deflection at Informatica
How Tableau Reduced Support Costs With Case Deflection
Win and Grow Customers in the Experience Economy with Headless Ecommerce
