Generative AI, LLMs, GPT
New Coveo Relevance Generative Answering
New Relevance Generative Answering capability, powered by the Coveo AI platform and LLMs, solves the key challenges of applying GPT within the enterprise.
What Is Generative AI
Generative AI models such as OpenAI's ChatGPT and Google BARD are large language models (LLMs), which are crucial for natural language understanding.
Generative AI technology such as ChatGPT are neural network machine learning models using training data to generate human-like text.
How Coveo Uses LLMs Today
Smooth Case Routing with Case Classification
Case Classification AI system automatically classifies incoming support cases to route them to the right person. Our enterprise clients are seeing a reduction in case misrouting as high as 50%!
Putting Answers Front and Center with Smart Snippets
Smart Snippets provides customers and agents with answers directly on the results page by displaying a rich snippet of the most relevant content — so users don’t have to click into multiple articles to find the right one.
With nearly a decade of AI research, Coveo is uniquely suited to leverage our unmatched expertise in AI and ability to build on the power of our platform to make this generative AI technology enterprise-ready and secure, solving the key challenges of applying GPT within the enterprise.
“We are confident that Coveo is in a very unique position to leverage our unmatched expertise in AI and ability to build on the power of our Coveo AI platform to make these LLM capabilities enterprise ready,” said Laurent Simoneau, President, CTO and Co-Founder of Coveo.
There are infinite potential enterprise use cases for this new breed of LLMs, but there are also real risks to mitigate:
Coveo Will Make Generative AI Safe for the Enterprise
Data Availability and Freshness
Customer service bots powered by generative artificial intelligence need the latest information. By leveraging Coveo’s unified index, your bot gets the most up-to-date information across your entire enterprise data at its fingertips.
Privacy and security
Every company has different content sources with different confidentiality levels. Adding all this content to an LLM and making it searchable to all isn’t an option. Coveo’s secure, unified index maps permissions and access rights just as they are in the original source systems, and allows you to add additional security filters. Thus, we can: fine-tune your AI models using nonconfidential data and ensure your AI platform taps only into information a given user is allowed to see.
Wrong, even dangerous, answers
Relying on an LLM for search and question-answering exposes you to a high risk of conflicting information, hallucinations, biases, and other issues. With Coveo, links to the original sources will minimize these risks and make it easy to fact-check answers.
Lack of personalization
LLMs aren't getting better at knowing you over time. Its recommendations aren’t personalized to you, unless you specifically prompt it with your preferences every single time. Coveo builds best-of-breed personalization algorithms based on behavioral data and more, so that your generative AI application always gets highly relevant content to generate answers.
