Relevance Generative Answering

Generative AI for enterprises who want answers they can trust

What it does: Transforms search results into answers by instantly generating accurate, secure responses grounded in your own content.

See Coveo in Action

Pressure to deploy AI is growing. But without accurate content, GenAI AI, frustrating customers and employees. How do you cut through enterprise complexity and securely deploy Gen AI at scale? Meet Coveo Relevance Generative Answering, a fully managed AI grade Gen AI solution that delivers accurate, secure, and trusted answers everywhere they're needed. Global innovators like Xero, f five, SAP Concur, and Zoom maximize business outcomes across countless use cases by using relevance generative answering for in product help, AI agents and chatbots, website support, ecommerce, case resolution, agent assistance, employee knowledge. But what sets us apart from other solutions? Our best in class retrieval, unified index, and hybrid ranking, the very technology powering our industry leading AI search. Citations, multilingual answers, sourced from your best content and tailored to your unique context. Our enterprise grade security and compliance, proven for internal and external use cases. And our knowledge hub, giving you full control over Gen AI outputs and deeper insights into your content. Ready to boost self-service, enhance CSAT and ESAT, and maximize ROI? We handle the AI and LLMs so you can focus on innovation AI for customers in just four to six weeks. The next evolution of search is here. Are you ready? Discover what's possible with Caveo today.

Hallucinations & High Stakes

Generative AI is powerful, but needs fresh content to work.

Scattered knowledge and siloed systems complicate content upkeep, while generic search and black-box AI offer limited control—creating real business risks. To succeed with GenAI, you need a solution that unifies knowledge and retrieves the most relevant content to deliver reliable answers while scaling securely.

Meet Relevance Generative Answering (RGA), the next evolution of AI search: producing answers using your company’s best content and tailored to your unique context. We handle the AI and LLMs, so you can focus on innovation. Live for customers in 4–6 weeks.

In-Product Help, AI
Agents & Chatbots

Keep users engaged with quick answers, so they don’t stray away from their digital journeys.

Website Support

Reduce bounce rates and keep your users returning by delivering guided resolutions with AI.

Ecommerce

Boost conversions by guiding shoppers with tailored product insights and recommendations.

Case Resolution

Quickly resolve issues within the case form - saving agent time and improving customer satisfaction.

Agent Assistance

Streamline support by empowering your agents with knowledge within the flow of their work.

Employee Knowledge

Help workers in any department access your best company knowledge from anywhere.

Follow-up & Clarifications

Guide users into deeper discovery by generating relevant follow-up questions that anticipate their needs.

Multilingual Support

Serve customers or employees worldwide in multiple languages - with new languages added regularly!

Citations & Feedback

Link directly to the passages within the cited articles used to generate answers and collect user input for continuous improvement.

Knowledge Hub

For clarity and control over generative AI outputs via evaluations, troubleshooting tools and content tracing. Raw data is also available.

Answer API

Directly incorporate generative answering into chatbots, agents, copilots, custom apps, and other experiences beyond search pages.

Passage Retrieval API

Managing your own large language model? This headless API sends text chunks from your unified knowledge index to your LLM—ensuring relevance.

Learn more

The Best Retrieval Method for Your Generative AI Applications

Learn how Coveo’s AI platform, advanced search, and retrieval solutions can elevate your retrieval augmented generation (RAG) strategy for precision and speed.

Watch the webinar on-demand

Answers For All, At Scale

Surface answers in any Coveo-powered interface: via your knowledge portals, insight panel, chatbots, case submission forms and more! New enhancements and capabilities are added regularly. With proven accuracy for both internal and external use.

Knowledge From Anywhere

Our integration ecosystem links seamlessly to countless content and knowledge sources (like ServiceNow, AEM, Salesforce, Sitecore and more) to surface answers based on knowledge from virtually anywhere within a unified interface. No migrations needed.

Best-in-Class Retrieval

Powered by our industry-leading AI search: combining semantic and lexical search, machine learning-powered personalization, and business rules. Coveo’s unified hybrid index and suite of AI models ensure precise, continuously improving answers.

Security & Compliance

Keep enterprise data secure with our unified hybrid index that enforces strict permissions, encryption and compliance: so answers are only generated with content your users are permitted to see. Uncover our latest security capabilities here.

How Coveo Relevance Generative Answering works

+30 connectors that create a secure “indexing pipeline” to hundreds of systems

Includes document chunking & vector generation

All your enterprise data (PDFs, HTML files, docs…) in one place

Enriched lexical index

Security

Vector Graph Structure

Your users search in a single “intent” box to get:

Generated answers [LLM]

+Sources & Citations

+Relevant search results

+Relevant paragraphs [LLM]

+Dynamic navigation & auto‑facets

+Disambiguation & re‑generation

+Conversations:

LLM-Generated follow-up questions

+Recommendations:

Relevance Generative Answering

Generative AI for enterprises who want answers they can trust

Industry leaders achieve
Impressive results with Coveo

Use Cases For The Future
of Generative AI Applications