Generative AI, LLMs, GPT

New Coveo Relevance Generative Answering

New Relevance Generative Answering capability, powered by the Coveo AI platform and LLMs, solves the key challenges of applying GPT within the enterprise.

coveo-generative-ai
Generative AI Technology

What Is Generative AI

Generative AI models such as OpenAI's ChatGPT and Google BARD are large language models (LLMs), which are crucial for natural language understanding.

Generative AI technology such as ChatGPT are neural network machine learning models using training data to generate human-like text.

How Coveo Uses LLMs Today

How Coveo Uses LLMs Today

Coveo has been deploying LLMs with customers for a few years already, including:
how-coveo-uses-generative-ai-in-applications

How Coveo Uses LLMs Today

how-coveo-uses-generative-ai-in-applications

Smooth Case Routing with Case Classification

Case Classification AI system automatically classifies incoming support cases to route them to the right person. Our enterprise clients are seeing a reduction in case misrouting as high as 50%!

Putting Answers Front and Center with Smart Snippets

Smart Snippets provides customers and agents with answers directly on the results page by displaying a rich snippet of the most relevant content — so users don’t have to click into multiple articles to find the right one.

Upcoming Coveo Generative AI Tools: Coveo Relevance Generative Answering

Upcoming Coveo Generative AI Tools: Coveo Relevance Generative Answering

The new Coveo Relevance Generative Answering will be available for customers with self-service use cases this summer, followed by other use cases in customer service, commerce, and site search.

This generative AI question answering capability combines the best of Coveo’s leading search capabilities and LLMs. Coveo Relevance Generative Answering will leverage multiple LLMs, depending on the use case, to deliver the best answer. It will combine these LLM technologies with its own powerful enterprise search technology using strategies like Retrieval Augmented Generation.

Example: In a self-service use case, Coveo already creates a unified index of all customer service and knowledge documents within an enterprise, wherever they live, and keeps them fresh, secure, and private. When a specific user searches for an answer, it will search this unified index, with the security that this user has access to, and return the most relevant content for the context of this user. Coveo Relevance Generative Answering will then use an LLM to summarize that relevant content corpus and create a personalized answer, respecting the company's privacy and security. It will also provide citations to the original documents to provide the source of truth, both key imperatives for enterprise use.

Coveo Will Make Generative AI Safe for the Enterprise

Coveo Will Make Generative AI Safe for the Enterprise

With nearly a decade of AI research, Coveo is uniquely suited to leverage our unmatched expertise in AI and ability to build on the power of our platform to make this generative AI technology enterprise-ready and secure, solving the key challenges of applying GPT within the enterprise.

“We are confident that Coveo is in a very unique position to leverage our unmatched expertise in AI and ability to build on the power of our Coveo AI platform to make these LLM capabilities enterprise ready,” said Laurent Simoneau, President, CTO and Co-Founder of Coveo.

There are infinite potential enterprise use cases for this new breed of LLMs, but there are also real risks to mitigate:

coveo-will-make-generative-ai-systems-safe-for-the-enterprise

Coveo Will Make Generative AI Safe for the Enterprise

Data Availability and Freshness

Customer service bots powered by generative artificial intelligence need the latest information. By leveraging Coveo’s unified index, your bot gets the most up-to-date information across your entire enterprise data at its fingertips.

Privacy and security

Every company has different content sources with different confidentiality levels. Adding all this content to an LLM and making it searchable to all isn’t an option. Coveo’s secure, unified index maps permissions and access rights just as they are in the original source systems, and allows you to add additional security filters. Thus, we can: fine-tune your AI models using nonconfidential data and ensure your AI platform taps only into information a given user is allowed to see.

Wrong, even dangerous, answers

Relying on an LLM for search and question-answering exposes you to a high risk of conflicting information, hallucinations, biases, and other issues. With Coveo, links to the original sources will minimize these risks and make it easy to fact-check answers.

Lack of personalization

LLMs aren't getting better at knowing you over time. Its recommendations aren’t personalized to you, unless you specifically prompt it with your preferences every single time. Coveo builds best-of-breed personalization algorithms based on behavioral data and more, so that your generative AI application always gets highly relevant content to generate answers.

Beta Program for Coveo Customers

Coveo Relevance Generative Answering beta will be available for customers with self-service use cases this summer, followed by other use cases in customer service, commerce, and site search. If you would like to participate in the self-service beta, please contact us at betaprogram@coveo.com

Stay one step ahead with a trusted partner in AI

drift close

Hey 👋! Any questions? I can have a teammate jump in on chat right now!

drift bot
1