Digital Workplace Solutions

Knowledge when and where they need it

Help employees work more effectively and productively in the systems they already use. Unsilo your knowledge by bringing AI-powered search and information discovery into your workplace apps.

Workplace

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Use Cases Make knowledge accessible wherever it lives

  • Employee is accessing workplace search on his laptop and a screenshot of digital workplace solution portals.

    Layer AI into your workplace intranet software and make your company's digital hub the go-to place for employees. Coveo centralizes access to knowledge resources from various repositories and personalizes the experience for each department and person.

  • An employee with his baby accessing the Knowledge management portal

    Common information shouldn't be hard to find. Help employees self-serve by smartly matching existing HR and IT articles to their questions through relevant search results, proactive recommendations, and smart chatbots.

  • Screenshot of the insight panel of an intranet software

    Keep your departmental teams productive – in office, from home, or on the go – by making it easier for your domain experts to find information and documents specific to their line of work, whether it's sales, legal, or engineering.

  • Help desk agent working at the laptop using Coveo Ai search.

    Give specialists the tools they need to drive faster resolutions. Enhance your existing help desk console with AI-powered search, knowledge recommendations, and line of sight into user actions to keep teams working autonomously and confidently.

Employee is accessing workplace search on his laptop and a screenshot of digital workplace solution portals.
An employee with his baby accessing the Knowledge management portal
Screenshot of the insight panel of an intranet software
Help desk agent working at the laptop using Coveo Ai search.

Top Features

Create a better employee experience

  • Workplace

    Unified HR & IT portals

    Centralize foundational HR and IT knowledge through your self-service portal, so employees can access enterprise-wide content in one place.

  • Content Personalization

    Personalized people and document recommendations

    Point employees towards the best knowledge to consult and the right people to connect with. Automatically tune the relevance of recommendations based on location, department, or other important attributes.

  • Behavioural Analytics

    Employee journey insights

    Give agents line of sight into an employee’s digital journey prior to the service call or ticket submission. Agents can see what content employees have engaged with and can personalize the response.

Integrations

Keep your systems, but make them smarter

You don’t need to overhaul your tech stack to connect customer data and benefit from AI. Coveo’s digital workplace solutions integrate with the tools you already use. Plus, we partner with the best.

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Frequently asked questions

With far more businesses adopting hybrid or fully remote models, workforce enablement is evolving fast. Regardless of where your workforce is in the world, keeping each employee connected and informed is critical. It enables better productivity. It encourages cooperation. It can even help retain top talent. Many companies use AI to build more intelligent and connected workplaces that tap into existing employee portals, content sources, and databases. For employees, that means quicker, more intuitive access to the knowledge they need to do their jobs better. Learn more about how AI is used in the digital workplace.

All businesses have a body of internal knowledge that employees need to do their jobs. That could be policies and procedures, instruction manuals, or even training and onboarding documentation. The more conveniently and quickly employees can tap into that knowledge, the better positioned they’ll be to excel. AI and machine learning platforms can break down information silos and give employees access to relevant information from wherever it resides, right in the moment it’s needed. See all the ways AI can improve digital workplace efficiency.

An AI relevance platform can “stitch” together data from various sources to deliver actionable knowledge to wherever employees are working (e.g, intranets, communities, business applications, etc.). Doing so gives employees the confidence to do their job regardless of their workforce model—remote, hybrid, or in-office. As a result, employees are more productive and proficient. They tend to feel more supported, accomplished, and engaged. Learn how AI helps employees in the digital workplace.

Coveo search solutions

We're here to help you every step of the way

Training programs

Develop your Coveo expertise through online training or request specialized sessions adapted to your teams' needs.

Community and support

Connect with other leaders and share best knowledge management practices by joining our customer community.

Partner and professional services

Get support from strategic planning to implementation by working with a Coveo partner or engaging with our in-house pros.

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