Profitize Every Experience with AI. Learn how Salesforce & Caleres do it. Digital Workplace Solutions
Knowledge when and where they need it
Help employees work more effectively and productively in the systems they already use. Unsilo your knowledge by bringing AI-powered search and information discovery into your workplace apps.
Use Cases Make knowledge accessible wherever it lives
-
Layer AI into your workplace intranet software and make your company's digital hub the go-to place for employees. Coveo centralizes access to knowledge resources from various repositories and personalizes the experience for each department and person.
-
Common information shouldn't be hard to find. Help employees self-serve by smartly matching existing HR and IT articles to their questions through relevant search results, proactive recommendations, and smart chatbots.
-
Keep your departmental teams productive – in office, from home, or on the go – by making it easier for your domain experts to find information and documents specific to their line of work, whether it's sales, legal, or engineering.
-
Give specialists the tools they need to drive faster resolutions. Enhance your existing help desk console with AI-powered search, knowledge recommendations, and line of sight into user actions to keep teams working autonomously and confidently.
Top Features
Create a better employee experience
-
Unified HR & IT portals
Centralize foundational HR and IT knowledge through your self-service portal, so employees can access enterprise-wide content in one place.
-
Personalized people and document recommendations
Point employees towards the best knowledge to consult and the right people to connect with. Automatically tune the relevance of recommendations based on location, department, or other important attributes.
-
Employee journey insights
Give agents line of sight into an employee’s digital journey prior to the service call or ticket submission. Agents can see what content employees have engaged with and can personalize the response.
You’ve got to look at the big picture. It’s not just about where one digital product needs to go, but how an entire ecosystem of products needs to work together.
Will Hudson
VP, IT Marketing, Dell
Search terms give us a good indication of what’s on employees’ minds and we use this information to proactively make decisions about content, the user experience, and channel enhancements.
Anna Dorbyk
Global Director, Channels, Manulife
We no longer have to play the game of trying to keep up with our users and anticipate what they might search. The machine learning model takes care of that.
Noah Locke
Manager of Web Technology, UW Health
Frequently asked questions
With far more businesses adopting hybrid or fully remote models, workforce enablement is evolving fast. Regardless of where your workforce is in the world, keeping each employee connected and informed is critical. It enables better productivity. It encourages cooperation. It can even help retain top talent. Many companies use AI to build more intelligent and connected workplaces that tap into existing employee portals, content sources, and databases. For employees, that means quicker, more intuitive access to the knowledge they need to do their jobs better. Learn more about how AI is used in the digital workplace.
All businesses have a body of internal knowledge that employees need to do their jobs. That could be policies and procedures, instruction manuals, or even training and onboarding documentation. The more conveniently and quickly employees can tap into that knowledge, the better positioned they’ll be to excel. AI and machine learning platforms can break down information silos and give employees access to relevant information from wherever it resides, right in the moment it’s needed. See all the ways AI can improve digital workplace efficiency.
An AI relevance platform can “stitch” together data from various sources to deliver actionable knowledge to wherever employees are working (e.g, intranets, communities, business applications, etc.). Doing so gives employees the confidence to do their job regardless of their workforce model—remote, hybrid, or in-office. As a result, employees are more productive and proficient. They tend to feel more supported, accomplished, and engaged. Learn how AI helps employees in the digital workplace.
We're here to help you every step of the way
Develop your Coveo expertise through online training or request specialized sessions adapted to your teams' needs.
Connect with other leaders and share best knowledge management practices by joining our customer community.
Get support from strategic planning to implementation by working with a Coveo partner or engaging with our in-house pros.
