Over the last six years, I've been involved in multiple Coveo implementations at two different enterprise companies, and I've seen Coveo deliver results over and over. At Salesforce, we're leveraging Coveo across nine different use cases internally and externally. We use Coveo artificial intelligence capabilities to drive predictive personalized journeys and to connect the dots between interactions on different In customer support, Coveo machine learning helps customers help themselves, contributing to a self help success rate of over ninety percent. Our support engineers use Coveo recommended search results seventy five percent of the time, meaning they only need to manually search for content twenty five percent of the time. This is a huge time saver. Coveo helps us respond with urgency and resolve with empathy. And as a result, we have our highest CSAT scores ever. Cavell is also critical in AppExchange, our application marketplace that extends the Salesforce platform. Coveo AI increased click through rates and delivered a seventeen percent increase in app install clicks. We also use Coveo machine learning suggestions on Salesforce dot com and for recommended articles on our blog. We've even integrated Coveo into our world renowned training portal Trailhead, where it recommends training courses and badges. Consistently, I've discovered that with Coveo, the numbers speak for themselves. Coveo optimizes the experience whenever someone needs to know or

How Salesforce achieved a +90% self-service success rate – and got their highest CSAT ever

Whenever someone needs to know or buy something, Coveo makes it ultra convenient.

Imagine customers who can help themselves – to the tune of a self-help success rate of over 90%.

And support engineers who save huge amounts of time because they’ve cut the hours they waste manually searching for info by 75%.

That’s exactly what Salesforce has been able to do. And you can do it, too.

In just 1 minute and 43 seconds, you’ll learn:

  • The Coveo feature Salesforce’s support engineers rely on to save huge amounts of time
  • Exactly why Salesforce is using Coveo across nine different use cases in their organization
  • The “urgency-empathy” strategy that contributed to the highest CSAT scores Salesforce has ever achieved

If you want to improve your self-service, CSAT, clickthroughs, time-to-serve… and, if you’ve got two minutes…

Get a shortcut to your own success by finding out exactly what Salesforce is doing to keep leading their industry.

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