AI Chabot Solutions

Power up your chatbot with AI

Get your chatbot to serve up relevant answers and content recommendations from across your knowledge ecosystem – without spending days or weeks adjusting rules and decision trees.

Chatbot Artificial Intelligence
Overview

Answer more Qs with Coveo AI for your bot

There’s more than one way to ask a question, and your chatbot should always have an answer. Keep your bot from talking in circles and steer the conversation towards effective self-service content with Coveo’s question-answering and intelligent search capabilities.
 

Understand your customer with machine precision

Fewer rules, more answers

When enriched with all kinds of content and data, your bot can answer even when there are no predefined rules. Offer answers to unanticipated questions with intelligent content surfacing.

A wealth of content easily found

Index content of any source or type. Then, leverage it across platforms to help customers find the answers they need. Even an AI bot can benefit from Coveo’s AI-powered search.

 

Full customer context preserved

Capture interaction data and carry it over to other channels, like agent-assisted support. That way agents get the full context should a question require further assistance.

Let the AI connect, learn, and provide better answers

Easy connections with robust APIs

Leverage AI with search parsing, grammar, snippeting, and completion required for each chatbot customer service interaction. Whatever you need, we’ve got an API for that.

 

Enriched intent detection

Combine past customer data and current customer context to better understand the needs of each individual. Then, show customers more of what they want.

See results with happier customers

Case deflection success

Keep questions from turning into cases with additional self-service options. Every time your bot gets it right, that’s one less ticket for your customer support team. 

A delightful experience

Create an effortless chatbot customer experience across channels by letting AI tailor your bot’s interactions. With spot-on self-service, get more raving customers. 

Self-learning = less work

Save weeks, even months, of labor-intensive tuning by letting our machine learning algorithms take care of the grunt work. That’s what we call a self-learning AI chatbot. Of course, you remain in control and able to make the manual adjustments you need.

Coveo search solutions

Find the support you need

Free customer support site assessment

Not sure where to start when it comes to improving findability? Send us your site URL and we’ll help you identify the top opportunities.

Customer success & support

We offer a support system to help ensure your success, including online training, product coaching, and health reviews.

150+ trusted partners

From system integrators to technology partners and agencies, find the right partner to accelerate your success.

Other ways to use Coveo

  • Customer communities
    Create a truly engaging community with relevant search and personalized recommendations. 
  • Customer self-service
    Get intelligent search and content recommendations for successful self-service across channels.
  • In-product help
    Surface knowledge when it’s needed, right inside your products and websites.

Recommend high-value content with Coveo AI chatbot solutions

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