Agentforce with Data Cloud
Agentforce with Coveo
Connectivity
Most knowledge lives in Salesforce; minimal migration of data may be required
When knowledge lives beyond Salesforce (SharePoint, Confluence, GDrive, LMS, etc.) — Coveo unifies it via 30+ OOTB connectors without migration
Content volume
Small-scale — fewer than 100K docs, each under 100MB
When scale matters — Coveo supports massive enterprise content: up to 15M docs, 50M chunks, and large unstructured files (up to 256MB).
Relevance
Serving a manageable audience size with minimal personalization requirements
When different audiences need personalized answers — Coveo combines lexical, semantic, and behavioral models to fine tune relevance for business outcomes.
Security
Standard Data Cloud governance is sufficient as required data for indexing lives in-platform
When security is complex — Coveo respects item-level, external/internal, and source-level security by default.
Content Freshness
Content updates infrequently — 2-hour refresh is acceptable
When up-to-date knowledge is critical — Coveo refreshes content near real-time (as fast as every 5 min) or on-demand
