Customer Award Series

Coveo unifies our knowledge from newly acquired companies, assists with agent upskill proficiency, and considerably reduces the time to deliver a personalized self-service experience.

Information is perhaps our most valuable commodity. But understanding how information is used is the seat of power!

What does success look like? Analytics give us a direction towards success, and a point of truth to calibrate adjustments along the way.

We continue to analyze unified content, interactions, and machine learning data to curate and deliver a best-in-class digital experience for Manulife employees globally.

Inside Dell Technologies is the productivity hub that helps facilitate everyone's work day - it's as essential as your morning coffee.

The decision to implement Coveo was driven by our customers' wants; its use has also benefited our teams including Success, Sales, & Services.

Powering site search with Coveo machine learning helped Formica Corp more effectively predict and respond to customer needs & create a meaningfully better brand experience.

Xero’s implementation of Coveo has continued to exceed expectations and key success measures, first aiding internal support agents to now helping educate and support our more than 1.8 million subscribers at speeds and accuracy we had previously only dreamed of.

Delivering the most relevant results is just one part of search excellence. Understanding how to get customers back on track is the other.

The Coveo platform allows us to maximize the time and effort of our self-service teams to meet the customer's needs on the journey to success.

Coveo helps us deliver relevant interactions at all self-service touchpoints. Integrating with our Manage PSA lets us search and link KB articles directly from a case.

Coveo has proven effective in improving Blue Yonder's public website search, content delivery, and how we deliver our message to the world.

Leveraging Coveo Analytics and Tableau's Snowflake, Ellucian is able to continuously optimize transformational opportunities in CX.

We are committed to building an exceptional Community experience and ensuring client success by effectively converting feedback into features.

Measuring relevant experiences gives F5 actionable insights from our customers' voices that help us continuously improve our partnerships with them.

Measuring our user's experience has allowed us to take action and make targeted improvements that have a real impact.

Coveo has enabled frictionless access to knowledge and has meant we've greatly reduced our case handle time for issues with an article.

Understand the landscape of demands placed on the user, then build an environment where doing the right thing is the path of least resistance.