Coveo customer since | 2018 |
Industry | Technology |
Based in | Seattle |
Challenge | Connect the customer journey for effortless self-service resolution, case volume reduction, and solving for known issues. |
Method | Deploying artificial intelligence-enhanced search, tailored recommendations, and generative QA throughout assisted support and self-service touchpoints. |
How GenAI Question Answering Delivers +10% Self-Service Success
F5 Networks paired modern information retrieval with a generative question answering system to provide fast, accurate answers for all audiences across one cohesive experience.
Proven Results
F5 Networks: Pioneering the Future of Customer Experience
3 Keys to F5 Networks’ Success
By leveraging a single AI search & recommendation platform to deliver high-performing digital experiences, F5 Networks unlocks the vast amount of knowledge stored throughout their enterprise.
By expanding Coveo to multiple use cases (website, technical documentation, MyF5 customer portal, F5 Labs, agents, and more), they have a journey focused on customer retention and growth.
By implementing generative question answering on top of all this success, F5 Networks delivers accurate, fast service for millions of customers and support agents. After evaluating EinsteinGPT against Coveo Relevance Generative Answering, they chose our solution for its ability to tackle complex questions through synthesizing multiple documents. With low-code, F5 can add generative QA into additional touchpoints by just checking a box.
How Every Coveo Feature
Maximizes F5 Network’s ROI
Generative Answering
Generative Answering
Hybrid Search
Hybrid Search
Boost efficiency – and CSAT.
AI Recommendations
AI Recommendations
Unified Personalization
Unified Personalization
See the AI Behind F5 Networks' Success
Get an In-Depth Look at Coveo’s Core Capabilities
Get an In-Depth Look at Coveo’s Core Capabilities
Achieve digital experience excellence with Generative Answering
Hey 👋! Any questions? I can have a teammate jump in on chat right now!