Coveo AI-Platform for Genesys Cloud
Reduce your handle times by up to 30%
Agents spend too much time searching for, and getting unnecessary information, costing you money and creating customer effort. Coveo uses AI to deliver relevant insights from any source directly in your Genesys Cloud desktop.
Empower agents to start resolving issues immediately upon contact with Coveo AI reading incoming chats, cases and messages. Allow agents to make a connection with the customer, instead of searching for the right knowledge.
Give your agents the power of the market's most accurate GenAI tool. Create answers in seconds that would normally take minutes. And turn your agents into resolution machines in as little as 6 weeks.
Not all AI is the same. Coveo’s OOTB mature models are purpose built for the rigors of assisted service interactions. We help to deliver contextual and personalized content that keeps reps productive and helps them deliver high-quality interactions. Know if a customer has already read a document. See what your peers have done in similar situations.
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“We've relied on Coveo…which has really helped establish Salesforce in customer success. Specifically, as an industry leader.”
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“With Coveo, within one to three seconds, we found answers that helped close the case on first contact. We were thrilled.”
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“The very fact that it will suggest automatically based on the context of the case, previou usage of articles and that those things in the articles or the content will pop to the very top of the search results – I mean, that’s incredibly powerful.”
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“A new agent out of training will depend on the knowledge base quite a bit. With Coveo, we’ve retained employees just by making that particular aspect of onboarding frictionless.”
