About Coveo We’re Coveo, the relevance company

Relevance is the advantage that defines winners and propels today’s most exciting companies. While our goal is to democratize AI, we have made it our mission to re-democratize business.

Louis Têtu
Chairman & CEO

Us in numbers

Numbers speak. That's why we love data.
This is what ours say

  • 600+ employees
  • 40% R&D professionals
  • 15+ years innovating on relevance
  • 150+ channel partners
  • 104 mentions of relevance on our website

We’re obsessed with relevance

— and have been for over 15 years. Even though we didn’t always call it that.

Since setting out with the goal of fixing search, we’ve never stopped innovating. So that today, with AI-powered search, recommendations, and real-time personalization in the Coveo Relevance Cloud™, we give you 360° relevance.

Image description
  • Today

    The Coveo Relevance Cloud

  • 2020

    Personalization as you go & intelligent case assist

  • 2019

    Unified journeys across Ecommerce, Service, & Workplace

  • 2018

    Intent detection

  • 2014

    AI-powered recommendations

  • 2012

    Multi-tenant cloud platform

  • 2011

    Native search in commercial business apps

  • 2010

    Contextual relevance

  • 2007

    Advanced indexing security

  • 2005

    Coveo was founded

Because relevance can revolutionize business

Because relevance can revolutionize business

Today’s world is filled with digital experiences. And like all the good things in life, the best experiences are the ones made just for us.

Relevance means the right experience for the right person, at the right time. When businesses serve us as individuals, we engage more, we crave more, and we tell others all about it more. Simply put, relevance wins.

 
Why relevance

Together let's make the world's best relevance platform

Our leaders

It takes a passionate group to build the software behind best-in-class experiences. Meet the people who make sure our customers keep finding and growing their unique brand of relevance.

Our senior management

Louis Têtu

Chairman and CEO

Louis Têtu is Chairman and Chief Executive Officer of Coveo. Mr. Têtu joined as investor and Chairman in 2008, and as Chief Executive Officer in 2012. Prior to Coveo, Mr. Têtu co-founded Taleo Corporation, a NASDAQ listed provider of cloud software for talent and human capital management which was acquired by Oracle. Mr. Têtu held the position of Chief Executive Officer and Chairman of the Board of Directors from Taleo Corporation’s inception in 1999 through 2005, and was Taleo Corporation’s Executive Chairman from 2005 to 2007. Prior to Taleo, Mr. Têtu was President of Baan SCS, the supply-chain management solutions division of Baan, a global enterprise software company. This followed Baan’s acquisition of Berclain Group Inc., which Mr. Têtu co-founded in 1989 and where he served as President until 1996. Mr. Têtu obtained an engineering degree from Laval University in 1985 and in 1997 was honored by Laval University for his outstanding social contributions and business achievements. He also received the 2006 Ernst & Young Entrepreneur of The Year award in the Technology and Communication category.

Mr. Têtu serves on the board and human resources and compensation committees of Alimentation Couche-Tard Inc. (CircleK), and on the board of iA Financial Corporation Inc. and Industrial Alliance Insurance and Financial Services Inc. Mr. Têtu is also involved in private equity within the technology industry, and Chairman of the Board of PetalMD, a developer of social platforms for the medical sector.

Laurent Simoneau

Founder, President and CTO

Laurent Simoneau is co-founder, President, and Chief Technology Officer of Coveo, a position he has held since 2011. Mr. Simoneau served as Chief Executive Officer of Coveo from its incorporation in 2004 until 2011. Prior to Coveo, Mr. Simoneau was Chief Technology Officer of Copernic, an early leader in desktop search, where he oversaw Copernic’s product strategy and directed the research and development of core technologies. Mr. Simoneau also served as Chief Operating Officer at Copernic during which he successfully orchestrated the spin-off of Copernic’s enterprise search software division in 2005 into what is now Coveo. Mr. Simoneau holds a Master of Business Administration from the Université du Québec. Mr. Simoneau serves on the board of directors of Qohash Inc., a data security software development company.

Guy Gauvin

COO

Guy Gauvin is the Chief Operating Officer of Coveo, a position he has held since he joined Coveo in 2012. Prior to Coveo, from 1999 to 2012, Mr. Gauvin worked at Taleo Corporation, a provider of cloud software for talent and human capital management, acquired by Oracle in 2012. During his tenure at Taleo Corporation, he served as Executive Vice President, Global Services, held the role of Chief Operating Officer and was involved in leading the integration of several acquisitions globally. Prior to Taleo Corporation, Mr. Gauvin was Vice President of Worldwide Services at Baan SCS, the supply-chain management solutions division of Baan, a global enterprise software company with more than 5,000 employees. Mr. Gauvin holds a Bachelor of Science in Mechanical Engineering from Laval University.

Jean Lavigueur

CFO

Jean Lavigueur, CPA, CA, serves as Chief Financial Officer of Coveo, a position he has held since 2006. Prior to joining Coveo, Mr. Lavigueur co-founded Taleo Corporation, a provider of cloud software for talent and human capital management, acquired by Oracle in 2012, where he held the position of Chief Financial Officer from its inception in 1999 through 2005. Prior to Taleo Corporation, Mr. Lavigueur was Chief Financial Officer of Baan SCS, the supply-chain management solutions division of Baan, a global enterprise software company with more than 5,000 employees. This followed Baan’s acquisition of Berclain Group, Inc., a provider of supply chain management solutions, where he also held the role of Chief Financial Officer. Preceding his employment with Berclain Group, Mr. Lavigueur held senior positions in the audit and tax divisions of Coopers & Lybrand (now PricewaterhouseCoopers LLP), a global provider of industry-focused assurance, tax and advisory services. Mr. Lavigueur serves on the board of directors of each of Opsens Inc. and Vention Inc. Mr. Lavigueur has a Bachelor of Business Administration from Laval University and has been a Chartered Professional Accountant since 1986.

Dominic Lajoie

CIO

Dominic Lajoie serves as the Chief Information Officer at Coveo, a position he has held since 2007. Mr. Lajoie was Coveo’s Senior Vice President, Global Services before becoming our Chief Information Officer. Prior to joining Coveo, Mr. Lajoie spent more than 10 years as a strategic consultant for CGI and Fujitsu in various management roles, helping world-wide organizations build business solutions with innovative technologies. In his role as Chief Information Officer of Coveo, Mr. Lajoie is responsible for defining and delivering a digital strategy and capabilities across the enterprise to enable Coveo’s growth initiatives. Mr. Lajoie has a Certificate in Computer Sciences from Laval University, and is a certified Scrum Master.

Tom Melzl

CRO

Tom Melzl serves as the Chief Revenue Officer at Coveo. Mr. Melzl joined Coveo in 2019 as Senior Vice President, Worldwide Sales, and was promoted to Chief Revenue Officer in April 2020. Prior to joining Coveo, Mr. Melzl was the Chief Revenue Officer at FaceFirst, a U.S. face recognition platform company, from March 2015 to March 2019. Mr. Melzl leads the entire Coveo sales organization, including our enterprise sales, sales engineering, and sales development teams, and brings over 20 years of sales and sales management experience leading high-performing teams at software companies delivering knowledge management, big data, and AI solutions to customers worldwide. Mr. Melzl has a Bachelor of Arts from Miami University in Ohio.

Michael Ni

Chief Growth Officer

Michael Ni serves as the Chief Growth Officer at Coveo, responsible for marketing, alliances, and channels. Prior to joining Coveo in 2020, Mr. Ni was the Chief Marketing Officer at FinancialForce, which offers customer-centric business applications on the Salesforce cloud platform, from May 2020 to September 2020, the Chief Marketing Officer at RichRelevance (now Algonomy), which offers AI-driven digital experience personalization, from 2017 to 2020, and Senior Vice President at InTapp, which offers end-to-end, cloud-based connected firm management software for partner-led firms, from 2016 to 2017. Mr. Ni brings more than 20 years of experience building businesses, leading marketing and strategy, and building ecosystems for enterprise technology companies that span customer data, marketing automation, AI-driven optimization, and eCommerce. Mr. Ni has a Bachelor of Science in engineering from MIT, a Master of Science in manufacturing systems engineering from Stanford University and a Master of Business Administration from the Harvard Business School.

Nicholas Goode

CCDO

Nicholas Goode serves as the Chief Corporate Development Officer at Coveo. In his role, he works closely with the leadership team to assist with corporate strategy and M&A activities. Prior to joining Coveo as Chief Corporate Development Officer in June 2020, Mr. Goode held the positions of associate, senior associate, and principal at Evergreen Coast Capital, a Menlo Park, California-based private equity firm, between January 2016 and April 2020. While at Evergreen Coast Capital, Mr. Goode helped to oversee existing investments, and also identified, evaluated, and executed new acquisition and investment opportunities. Prior to Evergreen Coast Capital, Mr. Goode was an associate at Genstar Capital, a private equity firm based in San Francisco. Mr. Goode has a Bachelor of Business Administration in Finance from the University of Notre Dame, where he graduated Magna cum Laude.

Richard Tessier

Co-founder and SVP, Products

Richard Tessier is co-founder of Coveo and serves as the Senior Vice President, Products at Coveo, a position he has held since 2008. With 20 years of experience in the search industry, Mr. Tessier has a keen understanding of how search can improve business processes and outcomes and has applied this knowledge to developing applications. Prior to his role at Coveo, Mr. Tessier was Director of Software Development at Copernic, an early leader in desktop search, where he oversaw the enterprise search software division. In 2005, he played a key role in the successful spin-off of this division into what is now Coveo. Richard has a Bachelor of Science in Electrical Engineering from Laval University.

Marc Sanfaçon

Co-founder and SVP, Technology

Marc Sanfaçon is co-founder of Coveo and Coveo’s Senior Vice President, Technology, a position he has held since joining Coveo in 2004. With approximately 30 years of experience in application development, much of it in search, Mr. Sanfaçon is also responsible for Coveo’s cloud operations. Mr. Sanfaçon is involved in developing apps that make search pervasive throughout organizations. Previously, Mr. Sanfaçon held the role of Director of Technologies for Copernic, an early leader in desktop search, where he directed the development efforts for Copernic’s core search technologies. Prior to joining Copernic, he held the role of Senior Software Developer with the Berclain Group Inc., a leading provider of supply chain management solutions.

Mark Floisand

SVP, Product & Industry Marketing

Mark Floisand is a Senior Vice President, Product & Industry Marketing at Coveo. He has over 20 years of marketing, sales and general management experience in the technology industry, spanning blue chip and start-up companies across three continents, including Apple, Adobe, BusinessObjects, SAP, Total Defense, Untangle and WeVideo. Mark was most recently with Sitecore, a Coveo technology partner, where he led product marketing.

Mark holds a Bachelor of Commerce degree from the University of the Witwatersrand, South Africa; and an MBA from the University of Durham in the UK.

Karine Hamel

SVP, Finance

Karine Hamel, CPA, CA, is Coveo’s Senior Vice President, Finance. Ms. Hamel joined Coveo in 2017 as Director of Financial Reporting, before being promoted to Vice President, Finance in 2018. She has held the position of Senior Vice President, Finance since January 2019. Prior to joining Coveo in 2017, Ms. Hamel was a Senior Manager – Audit at PricewaterhouseCoopers LLP, a global provider of industry-focused assurance, tax and advisory services. She held senior positions on large audit accounts managing extensive teams with team members from around the world. As the lead of Coveo’s finance team, Ms. Hamel provides leadership and vision on the financial affairs of Coveo. Ms. Hamel holds a Bachelor in Accounting and a Specialized Graduate Diploma (DESS) from the Université du Québec à Chicoutimi. She is also a Chartered Professional Accountant since 2005.

Benoit Leclerc

SVP, Commercial & International Sales

Benoit Leclerc is Senior Vice President of Commercial & International Sales at Coveo. Benoit’s role is to assist Coveo’s sales team with select accounts that require special attention due to their size, complexity, or strategic nature for the company. Prior to Coveo, Benoit was Vice President of International Sales at Taleo Corporation, the leading international provider of cloud software for talent and human capital management, where he helped build the company’s business in all regions.

Benoit has also been Managing Director for the Eastern Region of SAP Canada. His experience is complemented by the various roles he held with other best-of-breed applications and companies in the supply chain management and system integration sectors.

Benoit holds a Civil Engineering degree from Montreal University. Outside of work, he is a fan of home renovation projects and is a still-busy father of three young adults.

Sheila Morin

SVP, Corporate Marketing & Brand

Sheila Morin is Coveo’s Senior Vice President, Corporate Marketing and Brand. Prior to joining Coveo in 2021, Ms. Morin was the Chief Marketing Officer of Loop Industries between September and December 2020, and served as Chief Marketing Officer at Cirque du Soleil Entertainment Group on an interim basis from 2019 to 2020, where she oversaw branding, marketing strategies, fan engagement, social media, consumer experience, consumer intelligence as well as advertising and content. Ms. Morin was a Senior Director at Cirque du Soleil Entertainment Group, a live entertainment company, from 2017 to 2019, Senior Director at Danone, a food and beverage company, from 2014 to 2017 and held various positions at L’Oreal during her tenure with it, in Montreal and Paris, from 2002 to 2014. In her role as Senior Vice President, Corporate Marketing and Brand, Ms. Morin is responsible for the Company’s brand platform globally, including brand image, message and narrative as well as corporate marketing and communication. With her career spanning over 20 years, she has extensive experience in marketing, branding, strategy and sales. Ms. Morin has a Bachelor of Business Administration from HEC – École des Hautes Études Commerciales.

Mike Raley

SVP, Growth Operations

Mike Raley is SVP of Growth Operations at Coveo. In his role, Mike leads a team responsible for managing cross-functional go-to-market programs, and works closely with the entire Marketing team to continuously improve practices and processes that drive efficient, scalable growth.

Mike has twenty years’ experience working at high-growth B2B companies, in a range of leadership, marketing and operations roles. Mike joined Coveo in 2011 and previously served as SVP, Global Marketing. Before Coveo, Mike was a Marketing Director at Aspect Software, a leading provider of customer contact software. At Aspect, he led a team responsible for demand generation, field and customer marketing programs and events. Mike also served as Marketing Director for the e-discovery software & services division of FTI Consulting, and at Sapient, where he held operations, sales support and event marketing roles.

Mike lives in New York City and has a bachelor's degree from the University of Connecticut.

Barbara Dischner

SVP, Growth Marketing

Barbara Dischner is senior vice president of Growth Marketing. In this role, she is integral to accelerating global demand generation, customer marketing, the marketing stack, and continuous optimization for how we engage customers across their lifetime. Her philosophy is that for Coveo to grow - our customers have to prosper.

 

She has extensive experience helping B2B SaaS companies develop go-to-market plans that accelerate revenue while building, nurturing, and scaling high-powered marketing teams.  She has developed integrated marketing programs in executive positions at SAP, Dell, Pentaho (acquired by Hitachi), and most recently, SVP of Marketing at Blue Jeans (acquired by Verizon). She is an expert at building sales pipeline, accelerating sales velocity, and ensuring branded touchpoints across the customer journey.  

Marie-Michèle Caron

SVP, Global Alliances and Channels

Marie-Michèle Caron is Coveo’s Senior Vice President, Global Alliances and Channels. Ms. Caron joined Coveo in 2012 as Marketing Director, and, after serving as Director of Business Development from 2015 to 2016 and Senior Global Director, Alliances and Partnerships in 2017, was promoted to Vice President, Global Alliances and Channels in 2018. She has held the position of Senior Vice President, Global Alliances and Channels since April 2021. She oversees Coveo’s alliance and channel strategy worldwide, including the relationships with Adobe, SAP, Salesforce, ServiceNow, Zendesk, Sitecore, AppDirect, and commercetools, and also looks after Coveo’s ecosystem of channel partners. With over a decade of experience in building strategic alliances and international business development within the high-tech industry, Ms. Caron has been instrumental in developing Coveo as a core practice within an extensive ecosystem of channel partners. Ms. Caron holds a Bachelor Degree and a Master of Business Administration in International Business from Laval University.

Elaine Cobb

SVP, Customer Success

Elaine Cobb is Coveo’s Senior Vice President, Customer Success. Ms. Cobb joined Coveo in April 2020 as Vice President, Customer Success, and was promoted to Senior Vice President, Customer Success in January 2021. Prior to joining Coveo, Ms. Cobb was the Executive Vice President, Client Success at Comscore, a media measurement and analytics company and trusted industry partner for planning, transacting and evaluating media across platforms, from 2019 to 2020, and the Senior Vice President, Custom Solutions at Comscore from 2015 to 2019. Ms. Cobb has more than 20 years of sales and service experience in digital marketing solutions and analytics. In her role as the Executive Vice President, Client Success at Comscore, Ms. Cobb led the custom solutions and syndicated servicing practice working with leading technology and media companies, agencies and brands. Ms. Cobb has a Bachelor of Commerce in marketing and finance from McGill University.

Martin Laporte

SVP, R&D

Based in Paris, France, Martin Laporte serves as Vice President, R&D, managing multiple distributed software development teams and playing an integral role in the development and growth of Coveo.

With over ten years of experience with the company, Martin has been involved in several major projects that have shaped Coveo into the industry leader it is today, including our transition to a Cloud platform, integration within Salesforce, and many other core Coveo components.

Martin is a polyglot programmer who still regularly contributes to Coveo's platform. A Canadian expat who mastered the French accent, he enjoys cooking, running, and discovering new parts of Europe with his wife and two daughters.

Our management team

Sean Albright

VP, Global Solutions Engineering

Sean Albright is VP of Global Solutions Engineering at Coveo. With deep roots in large scale systems integration, Sean brings over 25 years of experience as a leader in the technical pre-sales function from across many areas: eCommerce, Natural Language Search, Knowledge Management, Community, IT/Network/Security Automation, Biometrics/Facial Recognition and Business to Customer Messaging. Sean was an instrumental member of a number of companies that enjoyed successful outcomes, including Cambridge Technology Partners (acquired by Novell), InQuira (acquired by Oracle), Resolve Systems (acquired by Insight Venture Partners), and Zingle (acquired by Medallia).

 

Sean received his B.S. in Computer Science from Cal Poly, San Luis Obispo.  Outside of work. Sean enjoys volleyball, football, basketball and almost all other sports. He also pursues his lifelong passion of making functional art through combining concrete, wood, steel, acrylics and other materials. He resides in the East Bay in Northern California with his wife and daughter.

Alain Bouchard

VP, Professional Services and Technical Support

Alain Bouchard serves as Vice President of Professional Services and Technical Support at Coveo. In this role, he leads the teams responsible for integrating Coveo in the most complex customer IT ecosystems, and supporting those customers throughout their use of Coveo. Prior to joining Coveo, Alain worked for 17 years at CGI where he held various leadership and management roles. Alain led numerous teams, small and large, supporting many customers in the achievement of better business results through information technology.

Earlier in his career, he served as a communications and electronics engineering officer in the Canadian Army. Alain is a graduate of Royal Military College of Canada in Kingston (Ontario) where he holds a Bachelor of Engineering (Electrical).

Outside of work, Alain enjoys golf, travelling and cooking. He lives in Quebec City with his family.

Sawan Deshpande

General Manager, Service and Workforce

Sawan Deshpande is General Manager, Service and Workforce at Coveo. He joined Coveo in 2013 and previously served as Director, Global Sales Engineering. An experienced leader in sales engineering and product management for software applications, Sawan held various roles at Oracle and was Sales Architect, Emerging Products at Salesforce before joining Coveo.

Sawan has a consistent track record in building and selling best-in-class software products. He was part of oDesk’s executive team that successfully raised $8M Series B funding from Benchmark Capital and was part of the founding technical sales team at LiveOps.

Sawan has a master’s degree in Technology Management from the Massachusetts Institute of Technology (MIT) and currently resides in the San Francisco Bay Area.

Jacques Dumais

VP, Operations

Jacques Dumais serves as Vice President of Commercial Operations at Coveo. In this role, he leads the team helping the company scale for growth with efficient processes and systems.

Jacques brings 25+ years of management experience in B2B solutions in Professional Services, Sales and Sales/Partner Operations at Baan Supply Chain Solutions, Taleo/Oracle, Technomedia, One2Team, and EXFO, as well as his most recent position as the VP of Product Delivery at IVADO Labs, an AI Custom Solution development company in Montreal.

Jacques lives in Montreal with his wife and two children and enjoys playing music, skiing and the Montreal food scene outside of work.

Brian McGlynn

General Manager, Commerce

Brian McGlynn is General Manager of Commerce at Coveo. Having spent more than 20 years in the high-tech industry, Brian’s experience spans start-ups and Fortune 100 companies, including HP and IBM. He’s held roles in sales, consulting, and general management. More recently as General Manager of Intershop’s North American business, Brian spearheaded the company’s growth into new markets with B2C and B2B commerce offerings.

In his current role at Coveo, Brian brings a solid ecommerce expertise with a focus on search, content management, and customer analytics.

Brian holds a Bachelor of Science degree in Telecommunications Engineering from the Rochester Institute of Technology and an MBA from Concordia University. Outside of work, Brian’s voice can be heard on radio stations across New York State.

Nicolas Pelletier

VP, R&D

Coveo’s VP of R&D, Nicolas Pelletier, brings extensive analytical skills in both functional and technical challenges. Nicolas is a seasoned manager and is passionate about talent management and recruiting, algorithms, process improvement and improving client satisfaction.

Nicolas appreciates new challenges that will push boundaries and is constantly looking for ways to enhance how Coveo customers, partners and employees engage with its solutions.

When he’s not working, Nicolas enjoys running, tasting wine and spending time with his family

Nicolas Bordeleau

VP, Products

Nicolas Bordeleau serves as VP Product at Coveo. With over 13 years of experience in the search and relevance industry, Nicolas has grown from a software developer, evolved to a product manager, and now oversees the Coveo for Sitecore and Coveo for Dynamics products development and strategy as VP of Products.

Nicolas has a keen understanding of developers’ needs related to search products and has applied this knowledge to developing award-winning solutions that fulfill those needs in innovative ways.

Nicolas received a B.S. in Computer Engineering from Sherbrooke University. He lives in Quebec with his wife and two children. In addition to his professional interests, Nicolas appreciates all things technology and enjoys sports, specifically skiing, snowboarding and cycling.

Mark Pumper

VP, Sales

Mark Pumper is the Vice President of Sales, West at Coveo. In his role, he manages a team of Account Executives responsible for driving enterprise account sales.

Mark brings more than three decades of sales leadership experience to Coveo, as well as an expertise in coaching and developing high-performing sales teams. Prior to his time at Coveo, Mark held sales leadership positions at SumTotal Systems and Taleo, which was later acquired by Oracle, and other high tech companies.

Outside of work, Mark enjoys skiing, swimming and cycling. He resides in Orange County California with his wife and daughter.

Michael Jepsen

VP, Sales

Michael Jepsen serves as the Vice President of Sales, East at Coveo. In his role, he manages a team responsible for enterprise account sales. His expertise is building a team of Account Executives who will represent Coveo well and act as trusted advisors to their clients and prospects.

Prior to Coveo, Michael has 25 years of experience in various managerial and leadership positions, including eight years at Oracle as the area vice president of HCM Application Sales, as well as other leadership positions at Vastera, Inc., Plateau Systems, Workforce Solutions and IBM.

Michael holds a bachelor’s degree in Industrial Engineering from Michigan State University, along with a Master’s in Business Administration and a Master of Science in Industrial Engineering from the University of Michigan. Outside of work, Michael enjoys skiing, rowing, and outdoor activities of all kinds.

Audrey Patenaude

VP, Acquisition Marketing

Audrey Patenaude is the VP, Acquisition Marketing at Coveo. In her role, she oversees sales pipeline generation, leading the team responsible for planning and executing campaigns to create and convert new customers. She joined Coveo in 2014 and previously served as Director of Marketing for our Coveo for Salesforce business.

With years of experience in multiple managerial and marketing leadership roles, Audrey has been instrumental in the organization’s growth by reaching and expanding Coveo’s presence in new market segments.

She lives in New York City and holds a bachelor’s degree from the famous Quebec City palindrome university.

Rejean Paquet

Senior Director, IS

Rejean Paquet is Senior Director of the IT/IS Team, working closely with the CIO to deliver the digital strategy to serve as the building blocks of Coveo’s growth. Rejean is leading the Project Management Organization and Information Services Business Partner teams to support and implement a digital vision and roadmap through strategic planning, process efficiency and technology.

Rejean brings more than four decades of experience, including 5 years with Coveo’s Professional Services team. Prior to Coveo, Rejean completed a 28-year career in the Canadian Military and served as Director of Operations, providing logistical services to all Army troops within the province of Quebec. Rejean then retired from the Service to join Fujitsu as a Director for the next 6 years, where he transformed the Remote Delivery Center.

Rejean lives in Quebec City with his wife Johanne. He enjoys camping and traveling and… to the exasperation of his three children, helping his two grandchildren plan their next mischief.

Lisa Sheets

VP, Subscription Management

Lisa Sheets is VP, Subscription Management leading a talented team with a clear understanding that customer growth and retention can only be achieved through attainment of business results and customer success. Prior to Coveo, Lisa was Senior Client Executive at Oracle, formerly Taleo, supporting some of the company’s largest Fortune 100 customers for their Human Capital Management SaaS Solutions. She joined Coveo in 2013 to start a similar team and since then has built its Global Customer Retention Team achieving market leading customer renewal rates and expansion objectives.

With over 30 years of engineering, sales and management experience, her career has included positions with Honeywell, DuPont, Westinghouse and Lucent Technologies. In addition to being KCS v6 certified, Lisa also attained her Six Sigma Greenbelt Certification during her tenure as IT Project Manager at Honeywell.

Lisa holds a Masters in Management from Rutgers University and a BS in Electrical Engineering from Virginia Tech. She resides in Chapel Hill, NC with her husband and two children – both currently attending college – as well as several four-legged fur kids (dog, three cats and two horses). She is an avid equestrian with a focus within the discipline of dressage.

Anne Thériault

VP, Legal

Anne Thériault is Coveo’s Vice President, Legal and Assistant Secretary. Ms. Thériault joined Coveo in 2014 as Legal Counsel, and was promoted to Senior Director, Legal in January 2020. She has held the position of Vice President, Legal, since January 2021. With three certifications in data privacy issued by the International Association of Privacy Professionals, she leads the team that manages Coveo’s legal affairs, including regulatory compliance initiatives, Coveo’s intellectual property and insurance strategy, commercial negotiations with customers, strategic partners and suppliers, and corporate affairs. Ms. Thériault has been actively involved in the completion of several rounds of funding and secondary offerings, Coveo’s acquisition of Tooso, Inc. and the negotiation of credit facilities. Ms. Thériault graduated with honors from Laval University’s Faculty of Law. Upon completing her law degree and a semester at Schulich’s School of Law at Dalhousie University, she went on to work at a prestigious law firm before completing her Master of Business Administration at Laval University. Ms. Thériault serves on the board of directors of two not-for-profits, 2 Degrés and Fondation Surmesur.


C.A. Tremblay

VP, Human Resources

Claude-Antoine Tremblay is Coveo’s Vice President, Human Resources. Mr. Tremblay joined Coveo in 2010 as Executive Assistant and Human Resources Manager, was promoted first to Manager, Talent Community in 2012, then to Director, Talent and Community in 2015, and finally to Director, Human Resources in 2016. He has held the position of Vice President, Human Resources since January 2021. In his role as Vice President, Human Resources, Mr. Tremblay is focused on aligning business objectives with talent and building the best employee experience for Coveo’s global workforce. Mr. Tremblay has been instrumental in shaping a thriving human resources department and vibrant company culture at Coveo. Mr. Tremblay holds a Bachelor of Science in Industrial Relations from Laval University.


Sébastien Paquet

VP, Machine Learning

Sébastien Paquet obtained his Ph.D. in Artificial Intelligence at Laval University in 2006. Subsequently, he worked as a computer consultant for 8 years, mainly on research and development projects in the field of military intelligence. He worked on several types of technologies related to knowledge management and decision making: natural language processing, machine learning, operations research, and automated reasoning. Since 2014, Mr. Paquet is leading the machine learning team at Coveo developing algorithms to improve information retrieval, recommendations, and personalization. His recent interests and work are in the areas of machine learning, large-scale usage data analysis, and natural language processing.

Ciro Greco

VP, AI

Ciro Greco is Vice President of AI at Coveo. 


In this role, he works closely with the leadership team on data strategy and AI innovation.


Before joining Coveo, Ciro was co-founder and CEO of Tooso, an AI startup focused on natural language processing and knowledge representation. Based in San Francisco, Tooso was backed by the Alchemist Accelerator and acquired by Coveo in 2019.  


Ciro holds a PhD in Linguistics and Cognitive Neuroscience from the University of Milano-Bicocca, worked as a postdoctoral fellow at Ghent University in Belgium, and was visiting scholar at MIT.


Our board of directors

Louis Têtu

Chairman and CEO

Louis Têtu is Chairman and Chief Executive Officer of Coveo. Mr. Têtu joined as investor and Chairman in 2008, and as Chief Executive Officer in 2012. Prior to Coveo, Mr. Têtu co-founded Taleo Corporation, a NASDAQ listed provider of cloud software for talent and human capital management which was acquired by Oracle. Mr. Têtu held the position of Chief Executive Officer and Chairman of the Board of Directors from Taleo Corporation’s inception in 1999 through 2005, and was Taleo Corporation’s Executive Chairman from 2005 to 2007. Prior to Taleo, Mr. Têtu was President of Baan SCS, the supply-chain management solutions division of Baan, a global enterprise software company. This followed Baan’s acquisition of Berclain Group Inc., which Mr. Têtu co-founded in 1989 and where he served as President until 1996. Mr. Têtu obtained an engineering degree from Laval University in 1985 and in 1997 was honored by Laval University for his outstanding social contributions and business achievements. He also received the 2006 Ernst & Young Entrepreneur of The Year award in the Technology and Communication category.

Mr. Têtu serves on the board and human resources and compensation committees of Alimentation Couche-Tard Inc. (CircleK), and on the board of iA Financial Corporation Inc. and Industrial Alliance Insurance and Financial Services Inc. Mr. Têtu is also involved in private equity within the technology industry, and Chairman of the Board of PetalMD, a developer of social platforms for the medical sector.

Laurent Simoneau

Founder, President and CTO

Laurent Simoneau is co-founder, President, and Chief Technology Officer of Coveo, a position he has held since 2011. Mr. Simoneau served as Chief Executive Officer of Coveo from its incorporation in 2004 until 2011. Prior to Coveo, Mr. Simoneau was Chief Technology Officer of Copernic, an early leader in desktop search, where he oversaw Copernic’s product strategy and directed the research and development of core technologies. Mr. Simoneau also served as Chief Operating Officer at Copernic during which he successfully orchestrated the spin-off of Copernic’s enterprise search software division in 2005 into what is now Coveo. Mr. Simoneau holds a Master of Business Administration from the Université du Québec. Mr. Simoneau serves on the board of directors of Qohash Inc., a data security software development company.

Jean-Paul Chauvet

President, Lightspeed

Jean-Paul Chauvet has been the President of Lightspeed POS Inc. since 2016. Having joined Lightspeed POS Inc. in the role of Chief Revenue Officer in 2012, he became a member of Lightspeed POS Inc.’s board of directors in 2013. Prior to joining Lightspeed POS Inc., Mr. Chauvet held various leadership positions at Atex Group across Europe and Asia where his last role was CEO, EMEA. Prior to joining Atex, Mr. Chauvet was the Vice President, Sales and Marketing of Nstein Technologies and from 2000 to 2005, he was the Vice President, Sales and Marketing of IXIASOFT Technologies Inc. Mr. Chauvet also serves on the board of directors of Alaya Care Inc., a cloud-based home care software solutions provider. Mr. Chauvet has served on Coveo’s Board since 2016.

Candice Faktor

Partner at Faktory Ventures

Candice Faktor runs a seed stage fund investing in exponential technologies and network effect businesses. Candice is an Associate of the Creative Destruction Lab, Canada's leading deep tech incubator. Recently, she was the GM at Wattpad, where she helped scale Wattpad to be one of the world’s largest storytelling platforms with over 50MM users. Previous to this, Candice co-created Torstar Digital, a disruptive digital venture arm of Torstar, where she invested in, launched and scaled over 20+ mobile, social and digital businesses over 7 years. Before Torstar Digital, Candice worked for Monitor Group, a boutique strategy consulting firm. Candice is very passionate about putting Canada on the global stage for tech and is a frequent speaker on this topic.

Bill Shaheen

Operating Executive at Evergreen Coast Capital

Bill Shaheen has over 30 years of experience in Enterprise Software sales. Early in Bill’s career he was a Solutions Engineer for various database software vendors. Bill then moved into a sales role, and subsequently into sales management and eventually leading sales teams as the head of sales.

In 2004, Bill joined Taleo (RecruitSoft at the time) as an individual contributor sales professional. In 2012, Taleo was sold to Oracle and Bill exited the company as Group Vice President, managing N American enterprise sales and APAC sales. Bill went on to take a head of sales role at SumTotal Systems, which was eventually sold to Skillsoft . Currently, Bill is an Operating Executive at Evergreen Coast Capital helping the private equity firm find solid technology investments for the firm. It is through this process that Evergreen invested in Coveo, and Bill joined our Board of Directors.

Bill has a Bachelor’s degree in Computer Science from Westfield State College, and a Master's degree in Computer Science from Boston University.

Bill lives in Colorado with his wife and three grown children. Outside of work, Bill enjoys travel, music, exercise and participating in Denver’s thriving food and wine scene.

J. Alberto Yépez

Managing Director, ForgePoint Capital

J. Alberto Yépez is Managing Director of ForgePoint Capital, a Silicon valley-based venture investor, a position he has held since 2015. He is also Managing Director of Trident Capital, a Silicon valley-based venture capital firm, a position he has held since 2008. He joined Coveo’s Board in 2008. Mr. Yépez serves on the board of directors of certain private companies. Mr. Yépez has a Bachelor of Science in computer engineering, computer science and electronic physics from the University of San Francisco and attended the Kellogg School of Management at Northwestern University and the Universidad Nacional de Ingenieria in Lima, Perú.

Prior to ForgePoint Capital and Trident Capital, Mr. Yépez was a serial entrepreneur with a successful track record in building global businesses and leading them to successful exits. He has more than 25 years of experience in growing innovative, industry-leading technology companies and has served on the board of directors of various companies, including two public companies. He was founder, Chairman and Chief Executive Officer of enCommerce, co-Chief Executive Officer and President of Entrust (ENTU) and Chairman and Chief Executive Officer of Thor Technologies, and held senior management positions at Oracle and Apple. In addition, Mr. Yépez worked as an Entrepreneur in Residence at Warburg Pincus, served as Executive Chairman of a Bain Capital portfolio company, and was a consultant to the U.S. Department of Defense as part of the DeVenCI Initiative.

Mark Shulgan

Managing Director, Head of Growth Equity, OMERS

Mark Shulgan is the Managing Director, Head of Growth Equity at OMERS, a Canadian pension fund. He also serves on the boards of TouchBistro (where he is also the Chair of its compensation committee) and Dialpad. Mr. Shulgan joined Coveo’s Board in November 2019. Prior to joining OMERS in 2018, Mr. Shulgan led the Thematic Investing team as a Senior Portfolio Manager at the Canada Pension Plan Investment Board, a position he held from 2013 to 2018. During his time at the Canada Pension Plan Investment Board from 2009 to 2018, Mr. Shulgan oversaw a $5 billion investment portfolio comprised of public and private investments in technology, health care, and consumer companies located in North America, Asia and Europe. He was also the Chair of the Thematic Investing Investment Committee and a member of the Active Equities Investment Committee that oversaw an investment portfolio of more than $50 billion. Prior to the Canada Pension Plan Investment Board, Mr. Shulgan was a Vice President at Fortress Investment Group. He began his career as an investment banker at Scotiabank. Mr. Shulgan has a Bachelor of Arts (Gold Medal) from Western University and a Master of Business Administration from the University of Windsor.

Isaac Kim

Managing Director, Evergreen Coast Capital

Isaac Kim is a Managing Director at Evergreen Coast Capital, the private equity affiliate of Elliott Investment Management L.P., a position he has held since 2015. He joined Coveo’s Board in 2019. Prior to Evergreen Coast Capital, Mr. Kim was a Principal at Golden Gate Capital where he led investments in enterprise software. Prior to that, he was a consultant at Bain & Company. Outside of his professional career, Mr. Kim serves on the board of YANA Ministry, a non-profit dedicated to improving the lives of orphans and children in poverty. Mr. Kim has a Bachelor of Arts in Economics from Harvard University and a Master of Business Administration from the Stanford Graduate School of Business.

Sumit Pande

Executive Director, Qatar Investment Authority Advisory

Sumit Pande is an Executive Director at Qatar Investment Authority Advisory (USA), Inc. Based in New York, Mr. Pande focuses on investments in the technology, media, and telecom industry. Prior to joining Qatar Investment Authority Advisory (USA) in 2017, Mr. Pande worked as an investment banker for over 15 years in New York, London and Silicon Valley. Most recently, he was a Managing Director in Morgan Stanley’s technology investment banking group from 2011 to 2017. Prior to his banking career, Mr. Pande was a semiconductor engineer. Mr. Pande holds a Master of Business Administration from Harvard Business School, a Master of Science from California Institute of Technology and a Bachelor of Technology degree in Chemical Engineering from Institute of Technology (BHU), India.

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