Our mission

Accelerate the application of AI platforms in enterprises​ to deliver great customer experiences profitably

Louis Têtu

Coveo in numbers

  • 750+ experts in AI, personalization, search, service & commerce
  • ~40%
    of our team are R&D professionals & data science experts
  • 17+
    years of investment & innovation in large scale, applied AI
  • 1
    single platform: multiple use cases, multi-tenant & cloud-native
  • 25B+ events process each month on our platform
  • 1,500 automatic cloud releases each month for our clients

We’re obsessed with relevance

— and have been for over 15 years. Even though we didn’t always call it that.

Since setting out with the goal of fixing search, we’ve never stopped innovating. So that today, with AI-powered search, recommendations, and real-time personalization in the Coveo Relevance Cloud™, we give you 360° relevance.

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  • Today

    The Coveo Relevance Cloud

  • 2020

    Personalization as you go & intelligent case assist

  • 2019

    Unified journeys across Ecommerce, Service, & Workplace

  • 2018

    Intent detection

  • 2014

    AI-powered recommendations

  • 2012

    Multi-tenant cloud platform

  • 2011

    Native search in commercial business apps

  • 2010

    Contextual relevance

  • 2007

    Advanced indexing security

  • 2005

    Coveo was founded

Because relevance can revolutionize business

Because relevance can revolutionize business

Today’s world is filled with digital experiences. And like all the good things in life, the best experiences are the ones made just for us.

Relevance means the right experience for the right person, at the right time. When businesses serve us as individuals, we engage more, we crave more, and we tell others all about it more. Simply put, relevance wins.

 
coveo-solutions

Together let's make the world's best relevance platform

Our leaders

It takes a passionate group to build the software behind best-in-class experiences. Meet the people who make sure our customers keep finding and growing their unique brand of relevance.

Our senior management

Louis Têtu

Chairman and CEO

An award-winning entrepreneur and business executive with 30 years of experience in international technology businesses; Louis is Chairman and Chief Executive Officer of Coveo Solutions Inc. (TSX:CVO), a global provider of artificial intelligence powered business solutions for ecommerce, customer service and workplace applications. Prior to Coveo, Mr. Têtu co-founded Taleo Corporation, a leading international provider of cloud software for talent and human capital management, listed on NASDAQ in 2005 and subsequently acquired by Oracle for US$1.9 billion in 2012. Mr. Têtu was Chief Executive Officer and Chairman of the board of directors from the company’s inception in 1999 through 2007.

Prior to Taleo, Mr. Têtu was President of Baan SCS, the supply-chain management solutions group of Baan, a global enterprise software company. This followed Baan’s acquisition of Berclain Group inc., which he co-founded in 1989 and where he served as President until 1996.

Mr. Têtu serves on the board and human resources and corporate governance committees of Alimentation Couche-Tard Inc. (CircleK) as well as the board of PetalMD, a leading cloud applications provider in the medical sector. He previously served on the board of Industrial Alliance Insurance and Financial Services inc. Mr. Têtu is involved in private equity across multiple business sectors.

In 1997 Mr. Têtu was honoured by Université Laval for his social contributions and business achievements. He has twice received the Regional Ernst &Young Entrepreneur of the Year award and was a National winner in 2021.

Mr. Têtu lives in Québec City, Canada. He is an Engineering graduate from Université Laval in Québec City and a commercially licensed helicopter pilot.

Laurent Simoneau

Founder, President and CTO

Laurent Simoneau is co-founder, President, and Chief Technology Officer of Coveo, a position he has held since 2011. Mr. Simoneau served as Chief Executive Officer of Coveo from its incorporation in 2004 until 2011. Prior to Coveo, Mr. Simoneau was Chief Technology Officer of Copernic, an early leader in desktop search, where he oversaw Copernic’s product strategy and directed the research and development of core technologies. Mr. Simoneau also served as Chief Operating Officer at Copernic during which he successfully orchestrated the spin-off of Copernic’s enterprise search software division in 2005 into what is now Coveo. Mr. Simoneau holds a Master of Business Administration from the Université du Québec. Mr. Simoneau serves on the board of directors of Qohash Inc., a data security software development company.

Guy Gauvin

COO

Guy Gauvin is the Chief Operating Officer of Coveo, a position he has held since he joined Coveo in 2012. Prior to Coveo, from 1999 to 2012, Mr. Gauvin worked at Taleo Corporation, a provider of cloud software for talent and human capital management, acquired by Oracle in 2012. During his tenure at Taleo Corporation, he served as Executive Vice President, Global Services, held the role of Chief Operating Officer and was involved in leading the integration of several acquisitions globally. Prior to Taleo Corporation, Mr. Gauvin was Vice President of Worldwide Services at Baan SCS, the supply-chain management solutions division of Baan, a global enterprise software company with more than 5,000 employees. Mr. Gauvin holds a Bachelor of Science in Mechanical Engineering from Laval University.

Jean Lavigueur

CFO

Jean Lavigueur, CPA, CA, serves as Chief Financial Officer of Coveo, a position he has held since 2006. Prior to joining Coveo, Mr. Lavigueur co-founded Taleo Corporation, a provider of cloud software for talent and human capital management, acquired by Oracle in 2012, where he held the position of Chief Financial Officer from its inception in 1999 through 2005. Prior to Taleo Corporation, Mr. Lavigueur was Chief Financial Officer of Baan SCS, the supply-chain management solutions division of Baan, a global enterprise software company with more than 5,000 employees. This followed Baan’s acquisition of Berclain Group, Inc., a provider of supply chain management solutions, where he also held the role of Chief Financial Officer. Preceding his employment with Berclain Group, Mr. Lavigueur held senior positions in the audit and tax divisions of Coopers & Lybrand (now PricewaterhouseCoopers LLP), a global provider of industry-focused assurance, tax and advisory services. Mr. Lavigueur serves on the board of directors of each of Opsens Inc. and Vention Inc. Mr. Lavigueur has a Bachelor of Business Administration from Laval University and has been a Chartered Professional Accountant since 1986.

Nicolas Darveau-Garneau

Chief Growth and Strategy Officer

Mr. Darveau-Garneau is a former Google executive, where he worked 11 years and most recently served as Chief Evangelist, overseeing the global team responsible for advising and working with executives at Google’s top advertisers, helping them improve their global digital strategy through the creation of many innovative digital marketing best practices that leverage data and AI technology.

Mr. Darveau-Garneau has been an Internet entrepreneur since 1995. He was part of the founding team of MSN.com; was the co-founder of four companies (imix.com, Liquor.com, BigDeal.com, and Fanhood) and an investor/advisor in over 50 Internet companies. Before falling in love with the Internet, he was a management consultant at McKinsey & Co. and a senior equity analyst at Sanford C. Bernstein, a top ranked Wall Street firm.

Nick holds a Mathematics degree from the University of Waterloo and an MBA from Harvard Business School, and has been a guest lecturer at Northwestern Kellogg University, University of Toronto Rotman School of Management, and a frequent public speaker on topics such as machine learning and disruptive technologies.

Mr. Darveau Garneau currently serves on the board of directors of two public companies, the TMX Group Limited (TSX: TMX) and the iA Financial Corporation Inc. (TSX: IAG).

Dominic Lajoie

CIO

Dominic Lajoie serves as the Chief Information Officer at Coveo, a position he has held since 2007. Mr. Lajoie was Coveo’s Senior Vice President, Global Services before becoming our Chief Information Officer. Prior to joining Coveo, Mr. Lajoie spent more than 10 years as a strategic consultant for CGI and Fujitsu in various management roles, helping world-wide organizations build business solutions with innovative technologies. In his role as Chief Information Officer of Coveo, Mr. Lajoie is responsible for defining and delivering a digital strategy and capabilities across the enterprise to enable Coveo’s growth initiatives. Mr. Lajoie has a Certificate in Computer Sciences from Laval University, and is a certified Scrum Master.

Tom Melzl

CRO

Tom Melzl serves as the Chief Revenue Officer at Coveo. Mr. Melzl joined Coveo in 2019 as Senior Vice President, Worldwide Sales, and was promoted to Chief Revenue Officer in April 2020. Prior to joining Coveo, Mr. Melzl was the Chief Revenue Officer at FaceFirst, a U.S. face recognition platform company, from March 2015 to March 2019. Mr. Melzl leads the entire Coveo sales organization, including our enterprise sales, sales engineering, and sales development teams, and brings over 20 years of sales and sales management experience leading high-performing teams at software companies delivering knowledge management, big data, and AI solutions to customers worldwide. Mr. Melzl has a Bachelor of Arts from Miami University in Ohio.

Nicholas Goode

CCDO

Nicholas Goode serves as the Chief Corporate Development Officer at Coveo. In his role, he works closely with the leadership team to assist with corporate strategy and M&A activities. Prior to joining Coveo as Chief Corporate Development Officer in June 2020, Mr. Goode held the positions of associate, senior associate, and principal at Evergreen Coast Capital, a Menlo Park, California-based private equity firm, between January 2016 and April 2020. While at Evergreen Coast Capital, Mr. Goode helped to oversee existing investments, and also identified, evaluated, and executed new acquisition and investment opportunities. Prior to Evergreen Coast Capital, Mr. Goode was an associate at Genstar Capital, a private equity firm based in San Francisco. Mr. Goode has a Bachelor of Business Administration in Finance from the University of Notre Dame, where he graduated Magna cum Laude.

Sheila Morin

CMO

Sheila Morin is the Chief Marketing Officer at Coveo. Sheila joined Coveo in 2021 as Senior Vice President, Corporate Marketing and Brand. Prior to joining Coveo, Ms. Morin was the Chief Marketing Officer of Loop Industries between September and December 2020, and served as Chief Marketing Officer at Cirque du Soleil Entertainment Group on an interim basis from 2019 to 2020, where she oversaw branding, marketing strategies, fan engagement, social media, consumer experience, consumer intelligence as well as advertising and content. Ms. Morin was a Senior Director at Cirque du Soleil Entertainment Group, a live entertainment company, from 2017 to 2019, Senior Director at Danone, a food and beverage company, from 2014 to 2017 and held various positions at L’Oreal during her tenure with it, in Montreal and Paris, from 2002 to 2014. In her role as Senior Vice President, Corporate Marketing and Brand, Ms. Morin is responsible for the Company’s brand platform globally, including brand image, message and narrative as well as corporate marketing and communication. With her career spanning over 20 years, she has extensive experience in marketing, branding, strategy and sales. Ms. Morin has a Bachelor of Business Administration from HEC – École des Hautes Études Commerciales.
Richard Tessier

Co-founder and SVP, Products

Richard Tessier is co-founder of Coveo and serves as the Senior Vice President, Products at Coveo, a position he has held since 2008. With 20 years of experience in the search industry, Mr. Tessier has a keen understanding of how search can improve business processes and outcomes and has applied this knowledge to developing applications. Prior to his role at Coveo, Mr. Tessier was Director of Software Development at Copernic, an early leader in desktop search, where he oversaw the enterprise search software division. In 2005, he played a key role in the successful spin-off of this division into what is now Coveo. Richard has a Bachelor of Science in Electrical Engineering from Laval University.

Marc Sanfaçon

Co-founder and SVP, Technology

Marc Sanfaçon is co-founder of Coveo and Coveo’s Senior Vice President, Technology, a position he has held since joining Coveo in 2004. With approximately 30 years of experience in application development, much of it in search, Mr. Sanfaçon is also responsible for Coveo’s cloud operations. Mr. Sanfaçon is involved in developing apps that make search pervasive throughout organizations. Previously, Mr. Sanfaçon held the role of Director of Technologies for Copernic, an early leader in desktop search, where he directed the development efforts for Copernic’s core search technologies. Prior to joining Copernic, he held the role of Senior Software Developer with the Berclain Group Inc., a leading provider of supply chain management solutions.

Karine Hamel

SVP, Finance

Karine Hamel, CPA, CA, is Coveo’s Senior Vice President, Finance. Ms. Hamel joined Coveo in 2017 as Director of Financial Reporting, before being promoted to Vice President, Finance in 2018. She has held the position of Senior Vice President, Finance since January 2019. Prior to joining Coveo in 2017, Ms. Hamel was a Senior Manager – Audit at PricewaterhouseCoopers LLP, a global provider of industry-focused assurance, tax and advisory services. She held senior positions on large audit accounts managing extensive teams with team members from around the world. As the lead of Coveo’s finance team, Ms. Hamel provides leadership and vision on the financial affairs of Coveo. Ms. Hamel holds a Bachelor in Accounting and a Specialized Graduate Diploma (DESS) from the Université du Québec à Chicoutimi. She is also a Chartered Professional Accountant since 2005.

Benoit Leclerc

SVP, Commercial & International Sales

Benoit Leclerc is Senior Vice President of Commercial & International Sales at Coveo. Benoit’s role is to assist Coveo’s sales team with select accounts that require special attention due to their size, complexity, or strategic nature for the company. Prior to Coveo, Benoit was Vice President of International Sales at Taleo Corporation, the leading international provider of cloud software for talent and human capital management, where he helped build the company’s business in all regions.

Benoit has also been Managing Director for the Eastern Region of SAP Canada. His experience is complemented by the various roles he held with other best-of-breed applications and companies in the supply chain management and system integration sectors.

Benoit holds a Civil Engineering degree from Montreal University. Outside of work, he is a fan of home renovation projects and is a still-busy father of three young adults.

Mike Raley

SVP, Growth Operations

Mike Raley is SVP of Growth Operations at Coveo. In his role, Mike leads a team responsible for managing cross-functional go-to-market programs, and works closely with the entire Marketing team to continuously improve practices and processes that drive efficient, scalable growth.

Mike has twenty years’ experience working at high-growth B2B companies, in a range of leadership, marketing and operations roles. Mike joined Coveo in 2011 and previously served as SVP, Global Marketing. Before Coveo, Mike was a Marketing Director at Aspect Software, a leading provider of customer contact software. At Aspect, he led a team responsible for demand generation, field and customer marketing programs and events. Mike also served as Marketing Director for the e-discovery software & services division of FTI Consulting, and at Sapient, where he held operations, sales support and event marketing roles.

Mike lives in New York City and has a bachelor's degree from the University of Connecticut.

Elaine Cobb

SVP, Customer Success

Elaine Cobb is Coveo’s Senior Vice President, Customer Success. Ms. Cobb joined Coveo in April 2020 as Vice President, Customer Success, and was promoted to Senior Vice President, Customer Success in January 2021. Prior to joining Coveo, Ms. Cobb was the Executive Vice President, Client Success at Comscore, a media measurement and analytics company and trusted industry partner for planning, transacting and evaluating media across platforms, from 2019 to 2020, and the Senior Vice President, Custom Solutions at Comscore from 2015 to 2019. Ms. Cobb has more than 20 years of sales and service experience in digital marketing solutions and analytics. In her role as the Executive Vice President, Client Success at Comscore, Ms. Cobb led the custom solutions and syndicated servicing practice working with leading technology and media companies, agencies and brands. Ms. Cobb has a Bachelor of Commerce in marketing and finance from McGill University.

Martin Laporte

SVP, R&D

Based in Paris, France, Martin Laporte serves as Vice President, R&D, managing multiple distributed software development teams and playing an integral role in the development and growth of Coveo.

With over ten years of experience with the company, Martin has been involved in several major projects that have shaped Coveo into the industry leader it is today, including our transition to a Cloud platform, integration within Salesforce, and many other core Coveo components.

Martin is a polyglot programmer who still regularly contributes to Coveo's platform. A Canadian expat who mastered the French accent, he enjoys cooking, running, and discovering new parts of Europe with his two daughters and his dog.

Alain Bouchard

SVP, Services

Alain Bouchard serves as Senior Vice President of Professional Services and Technical Support at Coveo. In this role, he leads the teams responsible for integrating Coveo in the most complex customer IT ecosystems, and supporting those customers throughout their use of Coveo. Prior to joining Coveo, Alain worked for 17 years at CGI where he held various leadership and management roles. Alain led numerous teams, small and large, supporting many customers in the achievement of better business results through information technology.

Earlier in his career, he served as a communications and electronics engineering officer in the Canadian Army. Alain is a graduate of Royal Military College of Canada in Kingston (Ontario) where he holds a Bachelor of Engineering (Electrical).

Outside of work, Alain enjoys golf, travelling and cooking. He lives in Quebec City with his family.

Brian McGlynn

General Manager, Commerce

Brian McGlynn is General Manager of Commerce at Coveo. Having spent more than 20 years in the high-tech industry, Brian’s experience spans start-ups and Fortune 100 companies, including HP and IBM. He’s held roles in sales, consulting, and general management. More recently as General Manager of Intershop’s North American business, Brian spearheaded the company’s growth into new markets with B2C and B2B commerce offerings.

In his current role at Coveo, Brian brings a solid ecommerce expertise with a focus on search, content management, and customer analytics.

Brian holds a Bachelor of Science degree in Telecommunications Engineering from the Rochester Institute of Technology and an MBA from Concordia University. Outside of work, Brian’s voice can be heard on radio stations across New York State.

Nicolas Pelletier

SVP R&D

Coveo’s VP of R&D, Nicolas Pelletier, brings extensive analytical skills in both functional and technical challenges. Nicolas is a seasoned manager and is passionate about talent management and recruiting, algorithms, process improvement and improving client satisfaction.

Nicolas appreciates new challenges that will push boundaries and is constantly looking for ways to enhance how Coveo customers, partners and employees engage with its solutions.

When he’s not working, Nicolas enjoys running, tasting wine and spending time with his family

Cynthia Connors

General Manager, Platform

Cynthia Connors is the General Manager of Platforms at Coveo. As GM, she is responsible for the go-to-market strategy for the Coveo Platform, strategic customer acquisition, and install base expansion and growth. She works cross-functionally to align key customer business outcomes to Coveo’s products and processes.

Cynthia holds a BS and MBA. Before joining Coveo, Cynthia held senior roles in general management, business operations, finance, and strategic sales. She has extensive experience in high tech, including both start-ups and Fortune 5 companies. She excels at building new markets and new solutions in unchartered territory. Cynthia is passionate about cutting-edge technologies designed to help companies advance their business objectives.

Her SaaS experience spans Applied AI, Machine Learning, Personalization, Customer Experience, Predictive Analytics, Big Data, Cloud, Social, Sentiment Analysis, NLP/Text Analytics, Enterprise Search, eprocurement, and ecommerce solutions, to name a few.

During her career, Cynthia has made significant contributions to company revenue and GTM, leading to acquisitions, and has been responsible for due diligence in acquiring and integrating companies.

Our management team

Jacques Dumais

VP, Operations

Jacques Dumais serves as Vice President of Commercial Operations at Coveo. In this role, he leads the team helping the company scale for growth with efficient processes and systems.

Jacques brings 25+ years of management experience in B2B solutions in Professional Services, Sales and Sales/Partner Operations at Baan Supply Chain Solutions, Taleo/Oracle, Technomedia, One2Team, and EXFO, as well as his most recent position as the VP of Product Delivery at IVADO Labs, an AI Custom Solution development company in Montreal.

Jacques lives in Montreal with his wife and two children and enjoys playing music, skiing and the Montreal food scene outside of work.

Nicolas Bordeleau

VP, Products

Nicolas Bordeleau serves as VP Product at Coveo. With over 13 years of experience in the search and relevance industry, Nicolas has grown from a software developer, evolved to a product manager, and now oversees the Coveo for Sitecore and Coveo for Dynamics products development and strategy as VP of Products.

Nicolas has a keen understanding of developers’ needs related to search products and has applied this knowledge to developing award-winning solutions that fulfill those needs in innovative ways.

Nicolas received a B.S. in Computer Engineering from Sherbrooke University. He lives in Quebec with his wife and two children. In addition to his professional interests, Nicolas appreciates all things technology and enjoys sports, specifically skiing, snowboarding and cycling.

Michael Jepsen

VP, Sales

Michael Jepsen serves as the Vice President of Sales, East at Coveo. In his role, he manages a team responsible for enterprise account sales. His expertise is building a team of Account Executives who will represent Coveo well and act as trusted advisors to their clients and prospects.

Prior to Coveo, Michael has 25 years of experience in various managerial and leadership positions, including eight years at Oracle as the area vice president of HCM Application Sales, as well as other leadership positions at Vastera, Inc., Plateau Systems, Workforce Solutions and IBM.

Michael holds a bachelor’s degree in Industrial Engineering from Michigan State University, along with a Master’s in Business Administration and a Master of Science in Industrial Engineering from the University of Michigan. Outside of work, Michael enjoys skiing, rowing, and outdoor activities of all kinds.

Jeff Becker

VP, Sales

Jeff Becker serves as the Vice President of Sales, West at Coveo. In his role, he is responsible for managing a group of experienced account executives , working throughout various industries including high technology and retail.   Jeff has the expertise and experience building successful sales teams, focusing on positive business outcomes for their clients. 

Prior to Coveo, Jeff has over 25 years of experience in various managerial and leadership positions, including 10 years at IBM leading the Watson customer engagement team in the East,  Director of Global sales at Sterling commerce, as well as other leadership positions in customer engagement and consumer goods companies.

Jeff holds a bachelor’s degree in management and finance from State University of New York,  He lives in Ohio along with his wife and 2 children. In his free time, he participates in competitive Tennis, Pickleball, music and playing his collection of guitars acquired over the years.

Jann Harrison

VP of Solution Engineering

Jann Harrison serves as the Vice President of Solution Engineering at Coveo. In her role, she is responsible for managing a team of experienced solution engineers, all with deep product knowledge, who help our customers find the best solutions and outcomes for their business needs. Jann has expertise and experience in building successful pre-sales teams, focusing on providing positive business outcomes for their clients and prospects.

Prior to Coveo, Jann has over 20 years of experience in various managerial and leadership positions, including 10 years at IBM with Watson Customer Engagement, as well as other leadership positions in companies providing digital engagement and digital marketing solutions.

Jann holds a bachelor’s degree in English Literature from Queen’s University, a bachelor’s in Education from Western University, along with a diploma in Computer Science from iti. Jann lives in Boston and outside of work Jann enjoys outdoor activities including skiing and hiking.

Lisa Sheets

VP, Subscription Management

Lisa Sheets is VP, Subscription Management leading a talented team with a clear understanding that customer growth and retention can only be achieved through attainment of business results and customer success. Prior to Coveo, Lisa was Senior Client Executive at Oracle, formerly Taleo, supporting some of the company’s largest Fortune 100 customers for their Human Capital Management SaaS Solutions. She joined Coveo in 2013 to start a similar team and since then has built its Global Customer Retention Team achieving market leading customer renewal rates and expansion objectives.

With over 30 years of engineering, sales and management experience, her career has included positions with Honeywell, DuPont, Westinghouse and Lucent Technologies. In addition to being KCS v6 certified, Lisa also attained her Six Sigma Greenbelt Certification during her tenure as IT Project Manager at Honeywell.

Lisa holds a Masters in Management from Rutgers University and a BS in Electrical Engineering from Virginia Tech. She resides in Chapel Hill, NC with her husband and two children – both currently attending college – as well as several four-legged fur kids (dog, three cats and two horses). She is an avid equestrian with a focus within the discipline of dressage.

Anne Thériault

VP, Legal

Anne Thériault is Coveo’s Vice President, Legal and Assistant Secretary. Ms. Thériault joined Coveo in 2014 as Legal Counsel, and was promoted to Senior Director, Legal in January 2020. She has held the position of Vice President, Legal, since January 2021. With three certifications in data privacy issued by the International Association of Privacy Professionals, she leads the team that manages Coveo’s legal affairs, including regulatory compliance initiatives, Coveo’s intellectual property and insurance strategy, commercial negotiations with customers, strategic partners and suppliers, and corporate affairs. Ms. Thériault has been actively involved in the completion of several rounds of funding and secondary offerings, Coveo’s acquisition of Tooso, Inc. and the negotiation of credit facilities. Ms. Thériault graduated with honors from Laval University’s Faculty of Law. Upon completing her law degree and a semester at Schulich’s School of Law at Dalhousie University, she went on to work at a prestigious law firm before completing her Master of Business Administration at Laval University. Ms. Thériault serves on the board of directors of two not-for-profits, 2 Degrés and Fondation Surmesur.


C.A. Tremblay

VP, Human Resources

Claude-Antoine Tremblay is Coveo’s Vice President, Human Resources. Mr. Tremblay joined Coveo in 2010 as Executive Assistant and Human Resources Manager, was promoted first to Manager, Talent Community in 2012, then to Director, Talent and Community in 2015, and finally to Director, Human Resources in 2016. He has held the position of Vice President, Human Resources since January 2021. In his role as Vice President, Human Resources, Mr. Tremblay is focused on aligning business objectives with talent and building the best employee experience for Coveo’s global workforce. Mr. Tremblay has been instrumental in shaping a thriving human resources department and vibrant company culture at Coveo. Mr. Tremblay holds a Bachelor of Science in Industrial Relations from Laval University.


Sébastien Paquet

VP, Machine Learning

Sébastien Paquet obtained his Ph.D. in Artificial Intelligence at Laval University in 2006. Subsequently, he worked as a computer consultant for 8 years, mainly on research and development projects in the field of military intelligence. He worked on several types of technologies related to knowledge management and decision making: natural language processing, machine learning, operations research, and automated reasoning. Since 2014, Mr. Paquet is leading the machine learning team at Coveo developing algorithms to improve information retrieval, recommendations, and personalization. His recent interests and work are in the areas of machine learning, large-scale usage data analysis, and natural language processing.

Dale Traxler

VP, Alliances

Mark Handron

VP, Alliances Service & Workplace

Seamus O'Riordan

VP, Global Alliances

Patrick Martin

VP, Technical Support

Coveo

Our board of directors

Louis Têtu

Chairman and CEO

An award-winning entrepreneur and business executive with 30 years of experience in international technology businesses; Louis is Chairman and Chief Executive Officer of Coveo Solutions Inc. (TSX:CVO), a global provider of artificial intelligence powered business solutions for ecommerce, customer service and workplace applications. Prior to Coveo, Mr. Têtu co-founded Taleo Corporation, a leading international provider of cloud software for talent and human capital management, listed on NASDAQ in 2005 and subsequently acquired by Oracle for US$1.9 billion in 2012. Mr. Têtu was Chief Executive Officer and Chairman of the board of directors from the company’s inception in 1999 through 2007.

Prior to Taleo, Mr. Têtu was President of Baan SCS, the supply-chain management solutions group of Baan, a global enterprise software company. This followed Baan’s acquisition of Berclain Group inc., which he co-founded in 1989 and where he served as President until 1996.

Mr. Têtu serves on the board and human resources and corporate governance committees of Alimentation Couche-Tard Inc. (CircleK) as well as the board of PetalMD, a leading cloud applications provider in the medical sector. He previously served on the board of Industrial Alliance Insurance and Financial Services inc. Mr. Têtu is involved in private equity across multiple business sectors.

In 1997 Mr. Têtu was honoured by Université Laval for his social contributions and business achievements. He has twice received the Regional Ernst &Young Entrepreneur of the Year award and was a National winner in 2021.

Mr. Têtu lives in Québec City, Canada. He is an Engineering graduate from Université Laval in Québec City and a commercially licensed helicopter pilot.

Laurent Simoneau

Founder, President and CTO

Laurent Simoneau is co-founder, President, and Chief Technology Officer of Coveo, a position he has held since 2011. Mr. Simoneau served as Chief Executive Officer of Coveo from its incorporation in 2004 until 2011. Prior to Coveo, Mr. Simoneau was Chief Technology Officer of Copernic, an early leader in desktop search, where he oversaw Copernic’s product strategy and directed the research and development of core technologies. Mr. Simoneau also served as Chief Operating Officer at Copernic during which he successfully orchestrated the spin-off of Copernic’s enterprise search software division in 2005 into what is now Coveo. Mr. Simoneau holds a Master of Business Administration from the Université du Québec. Mr. Simoneau serves on the board of directors of Qohash Inc., a data security software development company.

J. Alberto Yépez

Managing Director, ForgePoint Capital

J. Alberto Yépez is Managing Director of ForgePoint Capital, a Silicon valley-based venture investor, a position he has held since 2015. He is also Managing Director of Trident Capital, a Silicon valley-based venture capital firm, a position he has held since 2008. He joined Coveo’s Board in 2008. Mr. Yépez serves on the board of directors of certain private companies. Mr. Yépez has a Bachelor of Science in computer engineering, computer science and electronic physics from the University of San Francisco and attended the Kellogg School of Management at Northwestern University and the Universidad Nacional de Ingenieria in Lima, Perú.

Prior to ForgePoint Capital and Trident Capital, Mr. Yépez was a serial entrepreneur with a successful track record in building global businesses and leading them to successful exits. He has more than 25 years of experience in growing innovative, industry-leading technology companies and has served on the board of directors of various companies, including two public companies. He was founder, Chairman and Chief Executive Officer of enCommerce, co-Chief Executive Officer and President of Entrust (ENTU) and Chairman and Chief Executive Officer of Thor Technologies, and held senior management positions at Oracle and Apple. In addition, Mr. Yépez worked as an Entrepreneur in Residence at Warburg Pincus, served as Executive Chairman of a Bain Capital portfolio company, and was a consultant to the U.S. Department of Defense as part of the DeVenCI Initiative.

Shanti Ariker

General Counsel, Corporate Secretary & Chief Privacy Officer, Zendesk

Shanti Ariker is the Senior Vice President, General Counsel at Zendesk, Inc., a service-first customer relationship management company that builds software designed to improve customers’ relationships, since December 2020. She has more than 20 years experience working internationally with high-growth companies in Canada and the United States. Prior to Zendesk, Ms. Ariker was Vice President, Deputy Counsel General at Twilio Inc., a provider of cloud communications platforms, from October 2019 to December 2020. Ms. Ariker also served as Senior Director and Senior Counsel at Autodesk, Inc., a 3D design, engineering and entertainment software company, from September 2018 to October 2019, and Senior Vice President, General Counsel at Salesforce.org (now part of Salesforce.com, Inc.), a provider of customer relationship management platforms and solutions, from March 2015 to August 2018. Ms. Ariker received her Bachelor of Arts from the University of Massachusetts and her Juris Doctor from the University of Virginia.
Frédéric Lalonde

Chief Executive Officer, Hopper Inc.

Frédéric Lalonde has been the Chief Executive Officer of Hopper Inc., a technology company that commercializes a travel booking app, since he co-founded it in 2008. Mr. Lalonde previously co-founded Newtrade Technologies, which was acquired by Expedia in 2002. As a VP at Expedia, Frederic was responsible for developing the Direct Connect product strategy and signing up over 10,000 hotels to the Expedia platform, including major hotel brands. He later moved on to participate in various Expedia M&A activities.

Mr. Lalonde has extensive experience in leadership and succession planning, as well as talent mapping of integrated companies and all other aspects of talent management. At Hopper Inc., he has adopted many corporate policies including but not limited to flexible paid time off, hybrid work policies, global mobility policies and universal parental leave. In addition, from 2007 to 2016, Mr. Lalonde served on the board of MakeMyTrip.com, a NASDAQ listed online travel company catering to the Indian market. Mr. Lalonde has also served on the compensation committee of the board of MakeMyTrip.com.

Fay Sien Goon

CFO, AppFolio

Fay Sien Goon is the Chief Financial Officer of AppFolio, Inc., a provider of cloud-based business software solutions, services and data analytics to the real estate market, since October 2021. Prior to joining AppFolio, Inc., she held the position of Chief Accounting Officer at ServiceNow, Inc., a global enterprise software company that delivers digital workflows, from March 2019 to September 2021. Prior to serving as Chief Accounting Officer, she held a variety of senior finance roles at ServiceNow, Inc., namely the positions of Vice President, Finance and International Controller from August 2017 to March 2019, Senior Director from August 2016 to July 2017, Director from May 2014 to August 2016, and Senior Manager from December 2012 to May 2014. Before joining ServiceNow, Inc. in December 2012, she served as a Senior Manager at Ernst & Young, a public accounting firm. Ms. Goon holds a Bachelor of Business Administration (Accounting Major) from Delta State University, as well as a Master in Accountancy (Financial Reporting) from The University of Alabama. She is a Certified Public Accountant (CPA) in California and Georgia. 
Isaac Kim

Managing Director, Evergreen Coast Capital

Isaac Kim is a Managing Director at Evergreen Coast Capital, the private equity affiliate of Elliott Investment Management L.P., a position he has held since 2015. He joined Coveo’s Board in 2019. Prior to Evergreen Coast Capital, Mr. Kim was a Principal at Golden Gate Capital where he led investments in enterprise software. Prior to that, he was a consultant at Bain & Company. Outside of his professional career, Mr. Kim serves on the board of YANA Ministry, a non-profit dedicated to improving the lives of orphans and children in poverty. Mr. Kim has a Bachelor of Arts in Economics from Harvard University and a Master of Business Administration from the Stanford Graduate School of Business.

Sumit Pande

Executive Director, Qatar Investment Authority Advisory

Sumit Pande is an Executive Director at Qatar Investment Authority Advisory (USA), Inc. Based in New York, Mr. Pande focuses on investments in the technology, media, and telecom industry. Prior to joining Qatar Investment Authority Advisory (USA) in 2017, Mr. Pande worked as an investment banker for over 15 years in New York, London and Silicon Valley. Most recently, he was a Managing Director in Morgan Stanley’s technology investment banking group from 2011 to 2017. Prior to his banking career, Mr. Pande was a semiconductor engineer. Mr. Pande holds a Master of Business Administration from Harvard Business School, a Master of Science from California Institute of Technology and a Bachelor of Technology degree in Chemical Engineering from Institute of Technology (BHU), India.

Valery Zamuner

Senior Vice President, General Counsel, and Corporate Secretary, Alimentation Couche-Tard

Valéry Zamuner has been the Senior Vice President, General Counsel and Corporate Secretary of Alimentation Couche-Tard Inc., a convenience and fuel retail company, since January 2021, after occupying the position of Vice President, General Counsel and Corporate Secretary since 2019. Prior to joining Alimentation Couche-Tard Inc., she held the positions of Senior Vice-President of Mergers, Acquisitions & Strategic Initiatives for Stingray, a music, media, and technology company, from 2017 to 2018 and Executive Vice President, Mergers & Acquisitions and Chief Legal Officer and Corporate Secretary of WSP Global Inc., a professional services firm providing engineering and design services, from 2013 to 2017. Ms. Zamuner has a Bachelor of Law degree from Laval University and an MBA from the John Molson School of Business (Concordia University). She is a member of the Québec Bar.

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