AI-powered relevance for the manufacturing industry

Fuel your growth with AI-powered relevance for your sales, distribution, dealer, and service channels.

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Imagine if you could centralize your production and maintenance knowledge, product catalog, and data – and let AI serve the most relevant content to each of your employees, customers, and partners. The Coveo relevance platform unifies your content through AI-powered search and gives you the data you need to personalize its discovery for all kinds of users.

Revolutionize your experiences

Manufacturing 4.0 is making your machines smarter. Now make your employees more proficient. Using an AI-powered relevance platform, connect them to the knowledge they need to innovate, sell, and serve.

Bring on AI minus the heavy lift

Intelligent search is now available and fast to deploy. You no longer need multi-year projects to connect information and knowledge across your best of breed systems. With Coveo, quickly set up machine learning and deliver the most relevant content across every channel – from your employee intranets to your dealer portals.

Track progress and cost savings

If you don’t track something, you can’t improve it. Use Coveo's complete search journey tracking and pre-built dashboards to keep tabs on the KPIs that matter most to you. Identify content knowledge gaps, measure conversions and case deflection, uncover product issues, and more.
Ai-powered Ecommerce

Consumerize your B2B experience

  • Simplified product discovery
    Let AI optimize your catalog discovery from intelligent search suggestions to dynamic filtering – even for millions of SKUs.
  • Seamless entitlement management
    Show search results based on CRM product restrictions, so that each customer discovers the right products at the right price.
  • Unified customer experiences
    Simplify each customer interaction by giving them access to your product catalog, documentation, and support content within a single search box.
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Ai-powered Service & Support

Fix issues faster and cut service costs

  • Quick customer self-service
    Empower customers to find answers on their own with AI-powered search, so uptime increases and truck rolls decrease.
  • Efficient dealer portals
    Activate your sales network with an intelligent system that enriches dealer knowledge, drives self-service engagement, and boosts sales.
  • Faster agent assistance
    Help agents connect customers to a resolution faster with unified access to knowledge and AI-powered agent insights.
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Ai-powered Workplace

Increase employee productivity

  • A single source of truth
    Centralize multi-layered knowledge systems, including procedures and manuals, without overhauling your technology stack.
  • Knowledge when you need it
    Provide easy and timely access to the right resources for every side of your business – retail, wholesale, dealers, and more.
  • Faster onboarding and upskilling
    Optimize employee time to proficiency and productivity with proactive AI-powered knowledge recommendations.
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We have visibility into the problem the dealer is trying to solve. Based on their query, we can see what articles the dealer clicked on to try and solve their concern. Analytics tell me if there’s a content gap, so we can create articles to help with specific issues.

Jasmin Boudreau
Global After-Sales Systems and Community Manager
Check out the case study

Learn how relevance can fuel your business

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