Manufacturing

AI-powered relevance for the manufacturing industry

Fuel your growth with AI-powered relevance for your sales, distribution, dealer, and service channels.

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Manufacturing
Overview

Keep your employee and customer experiences humming

Overview

Keep your employee and customer experiences humming

Imagine if you could centralize access to your production knowledge, maintenance resources, and product catalog data – then let AI serve the most relevant content to each of your employees, customers, and partners.

Coveo’s relevance platform unifies your content through AI-powered search and gives you the data you need to personalize its discovery for all kinds of users.

  • Revolutionize every experience
    Using our AI-powered relevance platform, connect employees to the knowledge they need to innovate, sell, and serve in an Industry 4.0 world.
  • Bring on AI minus the heavy lift
    Quickly set up machine learning and deliver the most relevant content across every channel – from your employee intranets to your dealer portals.
  • Track progress and cost savings
    Keep tabs on the KPIs that matter most to you. Identify content knowledge gaps, measure conversions and case deflection, uncover product issues, and more.

AI-Powered Ecommerce

Consumerize your B2B experience

Seamless entitlement management

Show search results based on CRM product restrictions, so that each customer discovers the right products at the right prices.

Personalized product discovery

Based on a user’s clicks and searches, automatically tailor product information and content to help them zero on the right one sooner.

Unified customer experiences

Simplify each customer interaction by giving them access to your product catalog, documentation, and support content within a single search box.

AI-Powered Service & Support

Fix issues faster and cut service costs

Quick customer self-service

Empower customers to find answers on their own with AI-powered search, so uptime increases and truck rolls decrease

Efficient dealer portals

Activate your sales network with an intelligent system that enriches dealer knowledge, drives self-service engagement, and kickstarts sales.

Faster agent assistance

Help agents connect customers to a resolution faster with unified access to knowledge and AI-powered agent insights.

AI-Powered Workplace

Increase employee productivity

A single source of truth

Centralize multi-layered knowledge systems, including procedures and manuals, without overhauling your technology stack.

Knowledge when you need it

Provide easy and timely access to the right resources for every side of your business – retail, wholesale, dealers, and more.

Faster onboarding and upskilling

Optimize employee time to proficiency and productivity with proactive AI-powered knowledge recommendations.

Learn how relevance can fuel your business

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