Telecommunications

Help your customers find what they are looking for - fast

Serve millions of customers better, faster, and more cost-effectively with AI-powered relevance at every touchpoint.

Serve customers faster with AI-powered search in telecommunications
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Telecommunications
Overview

Deliver relevance instantly to millions of customers

Overview

Deliver relevance instantly to millions of customers

As demand for Internet services has soared, adapting to serve customers digitally and remotely - at scale - has become a competitive advantage. How does a company that serves every demographic help millions of customers and answer millions of questions? All it takes is an AI-powered relevance platform.

With Coveo, make relevant content easy to find for customers and employees–on your website, in your apps, in chats, and across company software.
  • Elevate your brand with every interaction
    Personalize your support content and special offers by connecting cues from searches, clicks, and customer profiles. Enhance the experience at every click.
  • Connect your data and journeys
    By stitching customer interaction data to their profile, get deeper experience analytics, and identify content gaps so you can optimize the experience and deliver great service faster.
  • Build trust globally with local responsiveness
    Display local outage announcements only to customers affected, recommend answers to common questions based on device or hookup, and trigger offers based on a person’s service usage.

AI-Powered Websites

Redefine how it all connects

Redefine customer interactions and product discovery

Value-driven experiences

Carry brand integrity throughout the digital experience with AI-powered search and relevance that demonstrates your commitment to speed and convenience.

Personalized product discovery

Based on a user’s clicks and searches, automatically tailor product information and content to help them zero on the right one sooner.

Promo and bundle specificity

Let AI serve customers the promos or cross-sell offers most likely to be compelling to them based on profile, usage, and real-time interaction data.

AI-Powered Service & Support

Satisfy customers quickly, remotely

Easily searchable product knowledge at the fingertips fo your customer service

Smart customer self-service

There’s more than one way to ask a question, but with AI-powered search, your community or self-service portal connects customers to the best answer. Boost self-service and offload your call center.

Tier 1, reinforced

With AI-powered search and insights, your first line of contact can handle more. Provide visibility into a customer’s recent activity and make product knowledge accessible, increasing first-call resolutions.

Promo and bundle specificity

Let AI serve customers the promos or cross-sell offers most likely to be compelling to them based on profile, usage, and real-time interaction data.

AI-Powered Workplace

Develop excellence that breeds loyalty

Offer your workforce the best product knowledge search solution

Intelligent product knowledge sharing

When a new issue comes up or an outage happens, make sure it’s documented and shared with agents and reps that need to know, even if they’re working from home.

Harmonized customer info

With full journey insights and AI-powered recommendations, help agents know each customer, feel equipped to fix an issue, and deliver better customer outcomes.

Intelligent cost savings

Give employees access to the knowledge and training they need to deliver great service. With intelligent content-based recommendations, they can easily self-serve while staying in the flow of work.

Personalize experiences at scale with AI-powered relevance

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