Telecommunications

Always be your customers’ favorite way to stay connected

Serve millions of customers better, faster, and more cost-effectively with AI-powered relevance at every touchpoint.

Telecommunications
Telecommunications
Overview

Deliver relevance instantly to millions of customers

Overview

Deliver relevance instantly to millions of customers

Adapting to serve customers digitally and remotely at scale has become a competitive advantage while demand for internet services has soared. How does a company that serves every demographic help millions of customers and answer millions of questions? All it takes is an AI-powered relevance platform. 

 

With Coveo, make relevant content easy to find for customers and employees–on your website, in your apps, in chats, and across company software.


  • Elevate your brand with every interaction
    Personalize your support content and special offers by connecting cues from searches, clicks, and customer profiles. Enhance the experience at every click.
  • Connect your data and journeys
    By stitching customer interaction data to their profile, get deeper experience analytics, and identify content gaps so you can optimize the experience and deliver great service faster.
  • Build trust globally with local responsiveness
    Display local outage announcements only to customers affected, recommend answers to common questions based on device or hookup, and trigger offers based on a person’s service usage.

AI-Powered Websites Redefine how it all connects

Customer interaction

Value-driven experiences

Carry brand integrity throughout the digital experience with AI-powered search and relevance that demonstrates your commitment to speed and convenience.

Personalized product discovery

Based on a user’s clicks and searches, automatically tailor product information and content to help them zero on the right one sooner.

Promo and bundle specificity

Let AI serve customers the promos or cross-sell offers most likely to be compelling to them based on profile, usage, and real-time interaction data.

AI-Powered Service & SupportSatisfy customers quickly, remotely

Connect your data

Smart self-service

There’s more than one way to ask a question, but with AI-powered search, your community or portal connects customers to the best answer. Boost self-service and offload your call center.

Tier 1, reinforced

With AI-powered search and insights, your first line of contact can handle more. Provide visibility into a customer’s recent activity and make knowledge accessible, increasing first-call resolutions.

Promo and bundle specificity

Let AI serve customers the promos or cross-sell offers most likely to be compelling to them based on profile, usage, and real-time interaction data.

AI-Powered WorkplaceDevelop excellence that breeds loyalty

Build trust

Intelligent knowledge-sharing

When a new issue comes up or an outage happens, make sure it’s documented and shared with agents and reps that need to know, even if they’re working from home.

Harmonized customer info

With full journey insights and AI-powered recommendations, help agents know each customer, feel equipped to fix an issue, and deliver better customer outcomes.

Intelligent cost savings

With AI running through your processes, including self-service, case submission, and escalation, resolve cases faster and make truck rolls less frequent.

Personalize experiences at scale with AI-powered relevance