Telecommunications
Help your customers find what they are looking for - fast
Serve millions of customers better, faster, and more cost-effectively with AI-powered relevance at every touchpoint.
Redefine how it all connects
Value-driven experiences
Carry brand integrity throughout the digital experience with AI-powered search and relevance that demonstrates your commitment to speed and convenience.
Personalized product discovery
Based on a user’s clicks and searches, automatically tailor product information and content to help them zero on the right one sooner.
Promo and bundle specificity
Let AI serve customers the promos or cross-sell offers most likely to be compelling to them based on profile, usage, and real-time interaction data.
Satisfy customers quickly, remotely
Smart customer self-service
There’s more than one way to ask a question, but with AI-powered search, your community or self-service portal connects customers to the best answer. Boost self-service and offload your call center.
Tier 1, reinforced
With AI-powered search and insights, your first line of contact can handle more. Provide visibility into a customer’s recent activity and make product knowledge accessible, increasing first-call resolutions.
Promo and bundle specificity
Let AI serve customers the promos or cross-sell offers most likely to be compelling to them based on profile, usage, and real-time interaction data.
Develop excellence that breeds loyalty
Intelligent product knowledge sharing
When a new issue comes up or an outage happens, make sure it’s documented and shared with agents and reps that need to know, even if they’re working from home.
Harmonized customer info
With full journey insights and AI-powered recommendations, help agents know each customer, feel equipped to fix an issue, and deliver better customer outcomes.
Intelligent cost savings
Give employees access to the knowledge and training they need to deliver great service. With intelligent content-based recommendations, they can easily self-serve while staying in the flow of work.
