Telecommunications
Always be your customers’ favorite way to stay connected
Serve millions of customers better, faster, and more cost-effectively with AI-powered relevance at every touchpoint.
Since the start of the global pandemic, the telecommunication industry has had to evolve quickly. Adapting to serve customers digitally and remotely at scale has become a competitive advantage while demand for internet services has soared.
So how does a company that serves every demographic help millions of customers and answer millions of questions? All it takes is an AI-powered relevance platform. With Coveo, make relevant content easy to find for customers and employees – on your website, in your apps, in chat, and across company software.Your customers are reliant on digital experiences more than ever before. With AI, personalize your support content and special offers by connecting cues from searches, clicks, and customer profiles to provide information that’s relevant and builds brand affinity.
Whether troubleshooting an issue online, shopping for a better plan, or reaching out for help, your customers expect speed and convenience.
By stitching customer interaction data to their profile, get deeper experience analytics, and identify content gaps so you can optimize the experience and deliver great service faster.
Display local outage announcements only to customers affected, recommend answers to common questions based on device or hookup, and trigger offers based on a person’s service usage. No matter where customers are, personalize interactions while keeping their data secure.
