Customer Experience
Optimizing Case Assist with User Interface Design
Nowadays, customers expect organizations to offer them not only the best product but also the…
Why Your Customer Self Service Portal is Failing You
Everyone wants their customers to be happy, right? After all, if they don’t feel taken care of, they can easily…
Building the Next-Gen Insight Panel using the Coveo Builder
Note: This feature is only in early access. Interested in learning more? Contact us. If you’re a Coveo Service solution…
Digital Commerce
Cognitive Search: An Essential Tool in Customer Engagement
As customer success strategies evolve to adapt to the increasing demands of the modern consumer,…
Prepare for the New Unexpected: 10 Trends (50+ Ecommerce Site Search Statistics)
Retailing has been a roller-coaster ride since COVID-19 prompted stay-at-home orders around the world in March 2020. Non-essential stores, from…
Stuck With Overstock? Here’s the Smart Way to Move It
Struggling to flush out excess inventory? You aren’t alone. According to Marketwatch, the Inventory-sales ratio for general merchandise stores spiked…
Artificial Intelligence
What is Natural Language Search?
Search is a very complex problem hiding behind a very simple interface. From the earliest…
The Gap Between What Employees (Think They) Want and What They Need
In a remote-first workplace, poor search, minimal AI, knowledge silos, and irrelevant data are hampering productivity, decreasing proficiency, and driving…
Top 5 Enterprise Search Challenges Developers Face (+ Solutions)
According to a survey of 600 IT professionals, 81% said the importance of enterprise search increased in the last year.…
Product Updates
How to Optimize Content for Smart Snippets
A clear structure on the page makes it easy for search-oriented machine learning models to…
An ARTform: Delivering Relevant Results at Scale With Machine Learning
Have you searched for something on Google Drive or SharePoint lately? Better question – have you actually found it? Sure,…
Migrating from Redshift to Snowflake: A New Cloud Data Warehouse to Help You Make The Most of Your Data
Under the umbrella of AI fall machine learning algorithms, which can be used to parse data, learn from that data,…
AI Labs
From Research to Production: How Our AI Helps Businesses
After working at Coveo for the last six months, I must say that it is…
Semantic Similarity Matching Using Contextualized Representations (In a Nutshell)
Semantic similarity matching between texts is one of the sub-tasks of Natural Language Understanding (NLU). It has a wide range…
The Coveo Data Challenge: Aftermath of SIGIR Ecom 2021
The 2021 edition of SIGIR eCom is just past us. As typical for one of the leading venues for Information…
Coveolife
How to be a Successful CSM at Coveo
One of the factors that influenced me in my decision to join Coveo’s Customer Success…
The Canadian Guide to Hacking Coveo’s Benefits
You could save over $3,000, here’s how! Jokes aside, as a developer, I’ve made a habit of trying to hack…
The Best of Both Worlds: Consulting and Coding
As a software engineering or computer science student, choosing the right internship for you can represent quite the challenge for…