Customer Experience
Impress Your CFO With These Customer Experience ROI Formulas
In many companies, when justifying your customer experience (CX) technology investments to your CFO, cost-cutting…
5 Case Swarming Best Practices (in Slack)
Trying to find some case swarming best practices? Let’s start by thinking about what your customers want. There’s a reason…
Case Swarming vs Tiered Support: Which Does Your Company Need?
Your customers are used to immediate service. They order their favorite pizza with just a tap in an app, and…
Digital Commerce
Social Proof: The Psychology of Building Customer Trust
When was the last time you bought something without reading reviews or at least glancing…
9 Tips for Evaluating Ecommerce Personalization Engines (+ Free RFP Template)
In the market for a commerce personalization engine? Make sure you have everything you need to ask the right question…
3 Unified Search Examples: How Relevance Takes Your Business to the Next Level
Search is search, right? Let’s rephrase: people are people, right? Except one person differs drastically from the next in so…
Artificial Intelligence
Panning for Gold: What’s the Right Search Relevance Metric for Your Organization?
We’ve discussed the hype of search relevance; how relevance ranking in search is being impacted…
How Search Relevance Satisfies Desires and Intentions
Search relevance refers to a search engine’s ability to provide the most significant results to address the searcher’s needs and…
Hype of Search Relevance
Search is having a moment. Again. It’s not as if we haven’t always wanted search engines that bring us the…
Product Updates
Find Company Knowledge Faster with the Coveo Search Chrome Extension
If you blinked you’d have missed it – but one of the more understated tech…
How to Optimize Content for Smart Snippets
A clear structure on the page makes it easy for search-oriented machine learning models to understand content and rank the…
An ARTform: Delivering Relevant Results at Scale With Machine Learning
Have you searched for something on Google Drive or SharePoint lately? Better question – have you actually found it? Sure,…
AI Labs
From Research to Production: How Our AI Helps Businesses
After working at Coveo for the last six months, I must say that it is…
Semantic Similarity Matching Using Contextualized Representations (In a Nutshell)
Semantic similarity matching between texts is one of the sub-tasks of Natural Language Understanding (NLU). It has a wide range…
The Coveo Data Challenge: Aftermath of SIGIR Ecom 2021
The 2021 edition of SIGIR eCom is just past us. As typical for one of the leading venues for Information…
Coveolife
What You Should Expect From The Interview Journey @ Coveo
As two Talent Acquisition enthusiasts, the challenge of supporting a company’s development and success is…
How to Own Your Internship Interview
When writing these lines, we are beginning the month of January. While the launch of this new year means a…
Year One: Our Inclusion Committee Progress
Two months ago, I celebrated my fifth year of employment at Coveo. Even though it’s a great milestone, I’m even…