When your customers are drowning in a sea of content, which makes for a better life raft: smart tags or a smart search? Eighty percent of U.S. adults know exactly what they want when they visit a website, and for…

If you can count on one thing, it’s that customer service will only become more important for banking and financial services organizations. For growth-oriented companies, at least. Research from Salesforce found that growth-oriented companies are 22% more likely to invest…

If you feel mounting pressure to produce more and more content (and do it fast), you’re in good company. Eighty-five  percent of companies agree that they feel the same pain. The web is something of a beast, and it needs…