Customer Experience
How AI Effortlessly Connects Self-Service Channels in Banking
It’s the third decade of the new millennium and contact center management is under duress.…
The Makings of Exceptional Customer Experience in 2022
One way or another, businesses are coming around to the necessity of digital transformation. They’re attempting overhauls of the customer…
The Gap Between What Employees (Think They) Want and What They Need
In a remote-first workplace, poor search, minimal AI, knowledge silos, and irrelevant data are hampering productivity, decreasing proficiency, and driving…
Digital Commerce
‘Prod2Vec’: How This ML Model Amps Your Product Recommendations
Have you ever found yourself wondering, ‘what is prod2vec‘? Probably not, right? After all, it’s…
The 6 Ecommerce Differentiators Your Company Needs to Win in 2022
Retail executives have work to do if they want to take a bigger bite of the digital apple. This year,…
Ecommerce Personalization: More Meaningful Connection in a Digital World (+10 Examples)
How do you provide great ecommerce personalization? When it comes to offering a personalized experience, most would say you really…
Artificial Intelligence
Top 5 Enterprise Search Challenges Developers Face (+ Solutions)
According to a survey of 600 IT professionals, 81% said the importance of enterprise search…
Word2Vec, or How Computers Learned to Talk Like We Do!
If you have been researching Natural Language Search or Natural Language Processing (NLP), you may have heard of word2vec. If…
Panning for Gold: What’s the Right Search Relevance Metric for Your Organization?
We’ve discussed the hype of search relevance; how relevance ranking in search is being impacted by machine learning – and…
Product Updates
Find Company Knowledge Faster with the Coveo Search Chrome Extension
If you blinked you’d have missed it – but one of the more understated tech…
How to Optimize Content for Smart Snippets
A clear structure on the page makes it easy for search-oriented machine learning models to understand content and rank the…
An ARTform: Delivering Relevant Results at Scale With Machine Learning
Have you searched for something on Google Drive or SharePoint lately? Better question – have you actually found it? Sure,…
AI Labs
From Research to Production: How Our AI Helps Businesses
After working at Coveo for the last six months, I must say that it is…
Semantic Similarity Matching Using Contextualized Representations (In a Nutshell)
Semantic similarity matching between texts is one of the sub-tasks of Natural Language Understanding (NLU). It has a wide range…
The Coveo Data Challenge: Aftermath of SIGIR Ecom 2021
The 2021 edition of SIGIR eCom is just past us. As typical for one of the leading venues for Information…
Coveolife
The Best of Both Worlds: Consulting and Coding
As a software engineering or computer science student, choosing the right internship for you can…
What You Should Expect From The Interview Journey @ Coveo
As two Talent Acquisition enthusiasts, the challenge of supporting a company’s development and success is very exciting. Having recently gone…
How to Own Your Internship Interview
When writing these lines, we are beginning the month of January. While the launch of this new year means a…