Customer Experience
The Votes Are In: Coveo Keeps DX Human
B2B marketers like to remind employees that businesses need to connect on a human level…
140+ Customer Support Statistics to Build Your Business Case
Looking for customer service statistics to make your argument about upgrading your support system? These days, companies don’t compete on…
Why AI Is Needed For The Shift in Retail Banking Customer Journey Mapping
In my best ominous television voice: every fifteen seconds, a retail bank or financial institution fails one of its customers.…
Digital Commerce
Product Embeddings & Recommendations: The Ultimate Ecommerce Power Couple
As discussed in our last article, product embeddings are an innovative approach to information retrieval…
Why B2B Needs to Harness the Power of Headless Commerce
Is headless commerce B2B the next big thing? Headless ecommerce is growing in popularity due to its ability to streamline…
The Gen Z Mindset: 5 Things Brand Marketers Need to Know
They used tablets as pacifiers, went to school on Zoom, and came of age during the 2008 housing crash. With…
Artificial Intelligence
What is Natural Language Search?
Search is a very complex problem hiding behind a very simple interface. From the earliest…
The Gap Between What Employees (Think They) Want and What They Need
In a remote-first workplace, poor search, minimal AI, knowledge silos, and irrelevant data are hampering productivity, decreasing proficiency, and driving…
Top 5 Enterprise Search Challenges Developers Face (+ Solutions)
According to a survey of 600 IT professionals, 81% said the importance of enterprise search increased in the last year.…
Product Updates
Find Company Knowledge Faster with the Coveo Search Chrome Extension
If you blinked you’d have missed it – but one of the more understated tech…
How to Optimize Content for Smart Snippets
A clear structure on the page makes it easy for search-oriented machine learning models to understand content and rank the…
An ARTform: Delivering Relevant Results at Scale With Machine Learning
Have you searched for something on Google Drive or SharePoint lately? Better question – have you actually found it? Sure,…
AI Labs
From Research to Production: How Our AI Helps Businesses
After working at Coveo for the last six months, I must say that it is…
Semantic Similarity Matching Using Contextualized Representations (In a Nutshell)
Semantic similarity matching between texts is one of the sub-tasks of Natural Language Understanding (NLU). It has a wide range…
The Coveo Data Challenge: Aftermath of SIGIR Ecom 2021
The 2021 edition of SIGIR eCom is just past us. As typical for one of the leading venues for Information…
Coveolife
The Canadian Guide to Hacking Coveo’s Benefits
You could save over $3,000, here’s how! Jokes aside, as a developer, I’ve made a…
The Best of Both Worlds: Consulting and Coding
As a software engineering or computer science student, choosing the right internship for you can represent quite the challenge for…
What You Should Expect From The Interview Journey @ Coveo
As two Talent Acquisition enthusiasts, the challenge of supporting a company’s development and success is very exciting. Having recently gone…