Financial Services

Become their most trusted advisor

Connect every customer to the most relevant banking or insurance solutions. With AI-powered relevance, grow loyalty and get customers for life.

AI-powered recommendation engine in banking
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Financial Services
AI-Powered websites

Deliver personalized digital experiences

AI-Powered websites

Deliver personalized digital experiences

People go where the experience feels right. Help customers, agents, and brokers make sense of your products more easily and find the right solutions faster by delivering one-to-one relevance with AI.
  • Connect the dots from channel to channel
    Always know your customer no matter where they choose to interact with you – online, in a branch, or over the phone.
  • Grow with your customers
    With richer, real-time customer insights, personalize bundles and promote relevant products across banking, insurance, and investing.
  • Protect your customer data
    Encrypt customer and interaction data in transit and at rest while upholding global best-in-class security standards.

AI-Powered Websites

Connect your digital journeys

Connect online and offline interactions of customers on Coveo's banking portal

Real-time personalization

Track search journeys and clicks to dynamically tailor content and product recommendations based on customers’ real-time needs.

Cross-channel relevance

Automatically stitch customer profile information and interaction data across web properties to offer up more relevant content and boost conversions at every touchpoint.

Automatic and manual optimization

Let machine learning automatically fine-tune the experience and set rules to display timely offers or fine-tune discoverability. Optimize the experience with robust tools and analytics.

AI-Powered Service & Support

Satisfy customers with intelligent support

AI fine-tuned banking portal with Coveo

TIme-saving self-service

With intelligent search, make answers easier to find. Provide self-service options for customers who prefer to help themselves.

Insights for advisors & brokers

Every customer leaves a digital trail. Give your advisors insights and knowledge recommendations to better meet and serve each person where they are in their financial journey.

Great service everywhere

Provide a seamless customer experience across every channel, with relevant content throughout your apps, websites, chat, and more.

AI-Powered Workplace

Cultivate employee excellence

Protect your customers by encrypting interaction data and provide the best bank intranet experience with Coveo

Actionable insights

Process requests quickly and flawlessly with relevant customer insights pointing employees towards helpful resources.

Employee self-service

Personalize workplace interfaces and help employees find answers. By doing so, you can deflect common IT and HR questions, and lower costs.

An intelligent intranet

With AI-powered recommendations and role-specific personalization, make your intranet the go-to destination for up-to-date information and resources.

Deliver financial advice your customers can depend on with AI-powered search

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