Commited to Your Success

Deliver effortless experiences that drive business results

From idea to operation, our job is to help your business thrive.

Combining a deep understanding of AI-powered search technology and our proven implementation methodology: IDEAS (Initiate, Define, Execute, Appraise, and Succeed), Coveo’s Professional Services team maximizes the ROI of your Coveo solution.

With hundreds of successful implementation cases under our belt, our team provides the necessary know-how to help businesses meet their digital goals.

Business Consulting

Coveo’s Professional Services team of experts can help determine how AI-powered search technology can best benefit your organization while providing examples of tangible value it can generate.

We build custom business cases and programs to map implementations and expansions of our customer’s AI-powered search solution.

Consulting

Implementation Services

Whether your organization is implementing Coveo for the first time, looking to apply new features, or seeking to integrate the solution to another enterprise system, you can trust our team to guide and support a smooth transition.

In addition to in-depth knowledge of Coveo’s solutions and the search industry, our experts possess numerous industry certifications such as Knowledge-Centered Service (KCS), Scrum Methodology, Project Management (PMI), Microsoft, Salesforce, ServiceNow and Sitecore.

From the solution definition phase through to implementation and post-go-live optimization, we work closely with our customers to ensure their success. When you work with us, you will have access to collaboration tools for additional project visibility.

Implementation

Assistance and audit

Even if your own team or a chosen system integrator is implementing or improving your Coveo solution, you can rely on our assistance and auditing service for extra peace of mind. We can assist at any stage of the project or at specific milestones to help validate the project’s direction and results.

Assistance and audit

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