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Service Medallia Empowers Tier 1 Agents to Handle 34% More Cases

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Customer Stories

Tableau Software saves $16-18 million annually with Coveo-powered customer self-service.

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Why successful companies choose Coveo

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Case Study video

Empowering Digital Commerce Teams at Caleres

Dan Cornwell is Director of eCommerce & Digital Experience at Caleres and explains how the company has partnered with Coveo for their re-platform project to focus on relevant, personalized, and smooth customer experiences, in a scalable and hands-off approach.

Reducing Incoming Calls with AI-Powered Self-Service at RingCentral

Case Study video

Reducing Incoming Calls with AI-Powered Self-Service at RingCentral

RingCentral Senior Director of Global Self-Service explains how and why his team was able to truly make every interaction both effortless and profitable for their millions of customers with Coveo AI-powered search and recommendations.

Enabling Care with AI-Powered Search

Case Study video

Enabling Care with AI-Powered Search

Find out how UW Health used the sunsetting of Google Search Appliance to improve the relevance of its intranet and deliver mission-critical relevance to thousands of employees on the intranet with Coveo.

How to make friends and win with AI

Building a More Connected Way to Work at Dell Technologies

Learn how Dell’s Intranet ESAT score climbed from 23% to 60% in one year.

Medallia Case study

Medallia Empowers Tier 1 Agents to Handle 34% More Cases

See how Medallia empowered agents to do more on their own thanks to search, data, and AI.

How Acuity Brands Turned Their Website Into a Growth Engine

Learn how the leading manufacturer used a search-first approach to help generate sales.

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