Conversational Product Discovery
Ask. Explore. Compare. Buy
Deliver a search-native experience that understands intent, so shoppers can ask questions, explore options, and make confident purchase decisions.
Unified Conversational Experience
Adaptive Canvas & Discovery Layouts
Contextual Refinement
Intent-Driven Orchestration
Unified Conversational Experience
Where search meets conversation
Unlike typical chatbots that fragment the shopping journey, Coveo blends conversational AI directly into the existing search experience. Shoppers describe what they need in natural language and results adapt to surface the right products when they’re ready to buy and answers to help them decide when they’re not.
Adaptive Canvas & Discovery Layouts
Every question gets the right experience
The Adaptive Canvas dynamically changes based on what the shopper asks. Using Discovery Layouts, the interface adapts to intent — including product search, comparison, bundles, and education. Each layout renders seamlessly across devices and screen sizes, enabling rich product discovery far beyond simple chat responses.
Contextual Refinement
Guided discovery that remembers every interaction
Multi-step discovery flows let customers refine results, compare products, learn about attributes, and explore bundles — with full context preserved across every turn. Each interaction builds on the last, guiding customers from vague intent to purchase-ready product selections.
Intent-Driven Orchestration
Connecting shopper intent to the right result
Coveo’s Discovery Agent understands shopper intent and orchestrates how to respond — refining queries, retrieving product and content data, and adapting as the conversation evolves. Every response is grounded in your indexed catalog and enterprise guardrails, while structured layouts present results in a clear, consistent, and on-brand experience.
Want to see what AI-powered commerce looks like when it's built from the ground up? Coveo's AI Guide for Search and Product Discovery walks through the proprietary models from Conversational Product Discovery to our Listing Page Optimizer, Product Recommendations, and more — engineered by Coveo to optimize every touchpoint from first search to final purchase.
Discover the impact of AI-powered experiences
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“With Coveo’s machine learning (ML), we’ve seen increases in all of our key metrics. For example, in the first few months of deployment, one of our brand sites saw a 25% improved conversion rate with search.”
"The out-of-the-box results exceeded our expectations. We saw immediate improvements during go-live, with performance trending upward across almost all KPIs."
Search & Listings
Unified indexing and predictive search capabilities for product discovery.
Personalization
Personalized search results for new or anonymous visitors.
Recommendations
Based on real-time interactions to match each customers’ preference.
Merchandising and Insights
Intuitive controls simplify business tuning and facilitate site optimization.
AI,ML
Layers of powerful AI models that deliver an end-to-end shopper journey.
Conversational Product Discovery
Turns every query into guided discovery, smarter comparisons, and confident purchases.
