AI & ML Models

Tap into the AI opportunity with 12 powerful core models

Deliver an end-to-end solution for your shopper journey with layers of powerful AI models built for driving Commerce KPIs.

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Coveo accelerates product discovery with layered AI models built for driving commerce KPIs. Key word and lexical matching provides the foundation for precision-based search. Adding on our Semantic Encoder expands the set of products returned, based on vector similarities to capture more products that may match the meaning of the query rather than the exact words. Now that the right products have been retrieved, our Automatic Relevance Turning model re-ranks according to popularity taking into account clicks, add-to carts, and purchases. Then the Intent-aware product model further fine tunes by personalizing the ranking based on what each shopper is doing in-session in real-time. Finally the Business-aware model optimizes the ranking for commerce KPIs such as revenue and margins. Together, these AI models combine to deliver relevant and profitable experiences aligned to customer intent.

Education

Browsing, Selecting, Buying

Self-Service, Get Help

Education

Become shoppers’ expert advisor with GenAI

Put your expertise at the forefront and educate shoppers on products in a more intuitive and natural format with GenAI Answering. Coveo generates accurate and tailored answers grounded on your content and our proven search relevance.

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Browsing, Selecting, Buying

Have shoppers convert more and search less

Swiftly connect shoppers to products with AI query suggestions, relevance ranking and real-time recommendations. Make it easier to narrow down selection with filters and filter values that automatically re-order based on category popularity.

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Self-Service, Get Help

Meet your customers where they are at

A superior commerce experience requires instant access to support. Coveo provides the seamless link between your commerce and support experience. Our unified index and AI models surface the most relevant products or answers instantly.

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Security & Compliance

Enterprise certifications including ISO 27001, GDPR/CCPA, AICPA SOC 2 Type II.

MACH Alliance certified

Composable API-first and micro-service development approach.

Multi-tenant cloud platform

Multi-tenant service while managing customer data in a single tenant index.

Connectivity

Secure access to 100+ cloud and on-premise content sources.

Analytics reporting

Detailed attribution dashboards with a Snowflake reader account to export data to any BI tool.

Extensive integration framework

Integrates natively, via APIs, or via generic connectors, to index any commerce platform.

Global cloud scale

Multi-region hosting & data residency in North America, Europe and APAC with mirror regions.

99.999% Uptime

Operates with 5 nines uptime SLA.

Advanced data cleansing

Normalization and enrichment of data including dimensional transformation (weights & measures).

12 core AI models to transform your CX

Don't get left behind. Coveo’s AI Guide for Search and Product Discovery unveils 12 powerful models, strategically built by Coveo's 250+ engineers to redefine every experience touchpoint of your customer journey.

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“With Coveo’s machine learning (ML), we’ve seen increases in all of our key metrics. For example, in the first few months of deployment, one of our brand sites saw a 25% improved conversion rate with search.”

Jessica Frame

Ecommerce Manager, Caleres

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"We see the success in customer surveys where they rate the shopping experience as ‘Great’. And our customers tell us with their buying behavior. This past year, FleetPride.com sales grew more than 400%."

Darren Taylor

SVP Marketing & Digital, FleetPride

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