AI-Powered Product Recommendations

Boost your average order value with smarter product recommendations

Drive more conversions and boost average order value with real-time recommendations - for even new or anonymous shoppers.

Coveo AI goes beyond rules to gain a deep understanding of product relationships (and variants) and combines it with an understanding of your shoppers to deliver the right recommendations at the right time.

personalized recommendations

Why journey-aware recommendations are truly personal

Why journey-aware recommendations are truly personal

Real-time recommendations learn from every click, tap and swipe. What are they clicking on? What are they ignoring? What are they putting in the cart? Analysis of every customer’s unique shopping journey allows Coveo AI to optimize product discovery.

Learn more about first-party data collection.

Packed with in-session features to cater for the demands of today’s shopper.

Works with complex catalogs of millions of SKUs

Works with complex catalogs of millions of SKUs

Trusted by some of the largest ecommerce players worldwide, Coveo provides enterprise grade capabilities that can fully ingest and handle large catalogs with deep structure and millions of product SKUs.

Surface new and niche products that aren’t yet popular

Surface new and niche products that aren’t yet popular

Hero products are only relevant to 18% of customers. Using deep attribute matching, new and long tail products can inherit learnings from other similar products and be properly showcased on recommendation carousels.

surface

Stay in control of product recommendations

Stay in control of product recommendations

  • Choose the right machine learning strategy for every scenario
    Select the strategy most relevant to your use case from our rich library. Deliver meaningful experiences to the right audiences and in the right places.
  • Your rules. Our AI. The route to ultimate scale.
    Layer merchandising strategies on top of cutting-edge machine learning. Orchestrate the customer experience down to the slot level on your recommendation carousels and pin, boost, bury, or blacklist specific products. Easily apply logic based on product categories, sub-categories, and attributes and target contextual audiences by device, geo, or customer behavior - without technical assistance.
  • Easy A/B testing gives you confidence in AI
    Know exactly which variants to keep and which ones to kill. Gain the insights you need to make fast, mission-critical decisions with confidence. You’ll gain unparalleled insight into your shoppers’ behavior so you can drive more growth – and revenue.

Increase product conversions with relevant content recommendations

Increase product conversions with relevant content recommendations

Positioning helpful and educational content can differentiate your brand and increase the likelihood of purchase. Dynamically recommend content to each customer at key moments in their purchase journey.

Emails that continue to recommend relevant products - even when they have left your site

Emails that continue to recommend relevant products - even when they have left your site

Harness the shopper’s journey to provide hyper-relevant product recommendations beyond your website. Shopper history pulls recommendations and feeds your email system to offer highly personalized messages and increase checkout completions. From post-purchase, to cart abandonment, to inactivity… create upsell and cross-sell opportunities at scale.

Use contextual data to drive more profitable recommendations

Use contextual data to drive more profitable recommendations

Fine tune recommendations with business inputs like margin data and local stock levels. Show products that are both relevant to the customer AND profitable to the business.

So how do recommendations work?

Determine shopper intent through real-time and historic first-party data collection

Model customer signals - what they have clicked on - what they don’t.

Deliver relevant, intent-driven recommendations

Advanced machine learning understands both products and shopper intent. With Coveo, harness the power of Deep Learning to deliver hyper-personalized recommendations that drive more conversions and boost average order value - in every session - at scale.

Real AI with real impact

Real AI with real impact

Coveo has spearheaded innovation on Deep Learning methods to expand the toolkit available to deliver hyper-personalized recommendations.

See Coveo’s AI research

Coveo’s research goes directly into our product, meaning you can benefit from our cutting edge technology. Your creative use of our AI-powered recommendations will keep you ahead of the competition.

Outstanding technology, amazing results

  • +100% Increase in CTR. Recommendations are so relevant, they produce a triple digit percentage increase in engagement.
  • 300x more product visibility. Put your entire product catalog to work, not just top products.
  • ~ 3% Revenue boost. Gain incremental revenue on top of any recommendations solutions you are running today.

Offer the world-class experience your customers expect

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