AI-Powered Product Recommendation Engine

Boost your average order value with smarter personalized ecommerce product recommendations

Drive more conversions and boost average order value with real-time, relevant recommendations - for even new or anonymous shoppers.

Coveo AI goes beyond merchandising rules to gain a deep understanding of product relationships (and variants) and combines it with an understanding of your shoppers to deliver accurate recommendations at the right time.

Coveo personalized recommendations

Personalized product recommendations that follow the customer journey

Personalized product recommendations that follow the customer journey

Real-time recommendations learn from every click, tap and swipe. What product page are they clicking on? Are they looking at related products? What product category are they ignoring? Are they putting the popular product in the cart or are they looking for complementary products? Analysis of every customer’s unique shopping journey allows Coveo's AI-powered recommendation engines to optimize product discovery.

Learn more about first-party data collection.

Packed with in-session features to cater for the demands of today’s shopper.

Analysis of shopping journey allows Coveo's AI-powered recommendation engines to optimize product discovery

For the online store with complex catalogs of millions of SKUs

For the online store with complex catalogs of millions of SKUs

Trusted by some of the largest ecommerce players worldwide, Coveo provides enterprise-grade capabilities that can fully ingest and handle large catalogs with deep structure and millions of product SKUs.

Coveo enterprise capabilities handle large catalogs of product

Recommend new and niche products that aren’t yet popular

Recommend new and niche products that aren’t yet popular

Only 18% of customers find bestsellers relevant.. Coveo's recommendation algorithm uses deep attribute matching, enabling new and long-tail products to inherit learnings from other similar products and be properly showcased on recommendation carousels.

Recommend new products

Stay in control of product recommendations

Stay in control of product recommendations

  • Choose the right machine learning strategy for every scenario
    Select the recommendation strategy most relevant to your use case from our rich library. Deliver meaningful, personalized experiences to the right audiences and in the right places.
  • Your Rules + Our AI = A Success Story
    Layer merchandising strategies on top of cutting-edge machine learning. Orchestrate the customer experience down to the slot level on your recommendation carousels and pin, boost, bury, or blacklist specific products. Easily apply logic based on product categories, sub-categories, and attributes and target similar users by device, geo, or customer behavior - without technical assistance.
  • Easy A/B testing gives you confidence in AI
    With customer data from A/B testing, you can gain all the insights you need to make fast, mission-critical decisions - with confidence You’ll gain unparalleled insight into your shoppers’ behavior so you can drive more growth – and revenue.
Stay in control of product recommendations, create new rules

Increase product conversions with relevant content recommendations

Increase product conversions with relevant content recommendations

Positioning helpful and educational content can differentiate your brand and increase the likelihood of purchase. Coveo's content recommendation engine powers dynamic recommendations so that customers are served with relevant, contextualized content at key moments in their purchase journey.

Increase product conversions

Relevant product recommendations using emails - even when customers have left your ecommerce store

Relevant product recommendations using emails - even when customers have left your ecommerce store

Harness the shopper’s journey to provide product suggestions beyond your website. Shopper history pulls recommendations and feeds your email system to offer highly personalized messages and increase checkout completions. From post-purchase, to cart abandonment, to inactivity… create upsell and cross-sell opportunities at scale.

Shopper history pulls recommendations increase checkout completions

Use contextual data to drive more profitable recommendations

Use contextual data to drive more profitable recommendations

Fine tune recommendations with business inputs like margin data and local stock levels. Show the 'right product' - one that's relevant to the customer and profitable to the business.

Advanced reports drive more profitable recommendations

So how do recommendations work?

Drive more conversions and boost average order value

Determine shopper intent through real-time and historic first-party data collection

Model customer signals - filtering based on what they clicked on and what they don't.

Deliver relevant, intent-driven recommendations

Advanced machine-learning algorithms understand both products and shopper intent. With Coveo, harness the power of Your Rules + Our Artificial Intelligence = A Success Story to deliver hyper-personalized recommendations that drive more conversions and boost average order value - in every session - at scale.

Real AI with real impact

Real AI with real impact

Coveo has spearheaded innovation on Deep Learning methods to expand the toolkit available to deliver hyper-personalized product recommendations.

See Coveo’s AI research

Coveo’s research goes directly into our product, meaning you can benefit from our cutting edge technology. Your creative use of our AI-powered recommendations will keep you ahead of the competition.

Coveo ai research recommendations benefit from cutting edge technology

Outstanding technology, amazing results

  • +100% Increase in CTR. Recommendations are so relevant, they produce a triple digit percentage increase in engagement.
  • 300x more product visibility. Put your entire product catalog to work, not just top products.
  • ~ 3% Revenue boost. Gain incremental revenue on top of any recommendations solutions you are running today.

Offer the world-class experience your customers expect

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