Customer-Centric Personalized Experiences at Scale

Turn B2B & B2C website visitors into loyal customers with personalization

FIrst-time shopper? Returning customer? Hesitant buyer? Offer the most relevant personalization experience to your shoppers with contextual, marketing, first-party, and zero party data.

Personalized Journey

Get personal even with anonymous shoppers

Get personal even with anonymous shoppers

Studies show >75% of shoppers are not logging in, yet still want personalized experiences. Coveo’s personalization-as-you-go uses in-session data to predict your guest’s intentions. You’ll provide the best experience possible to optimize conversions.
Personalization

AI-product discovery with personalized navigation

AI-product discovery with personalized navigation

  • Forge faster customer-to-product connections
    Using real-time and historic customer behavior data, Coveo’s machine learning models create dynamic and custom navigation for each shopper. Categories and product galleries that are most relevant to each customer are pushed to the top to help them make swift purchases.
  • Dynamic navigation even for mobile
    Mobile accounts for 65% of ecommerce traffic, but only 35% of purchases. Personalized navigation populates the small screen with uniquely relevant products, making it convenient for customers to fill their carts on the go.
Personalized Navigation

Increase loyalty and repeat purchases with personalized journey mapping

Increase loyalty and repeat purchases with personalized journey mapping

  • Help your customers stock up with replenishment prompts
    Auto-serve replenishment prompts with Coveo AI that predicts when shoppers need to stock up on their favorite products.
  • On-site & cross-channel
    Open integration framework allowing seamless execution on-site and via email for smarter targeting.
Replenishment

Reclaim abandoning customers

Reclaim abandoning customers

  • Help your customers follow through with purchases
    Increase purchases by automating exit intent overlays and triggered emails, based on real-time signals and user behavior. Your customers stay engaged and buy more.
  • Fully configurable so you can tailor for maximum impact
    Layer strategies including social proof or personalized recommendations. And, adjust parameters like filtering conditions or timing between “Add to basket” and emails.
on Site Abandonment

Deliver greater relevance using survey responses

Deliver greater relevance using survey responses

  • Guidance-based badging
    Badge particular products based on the customers' response to your questions, guiding them to the perfect product.
  • Get to know your customers better
    Harness the power of explicit survey data by asking your customers exactly what their tastes and preferences are.
Relevance

Drive engagement with site-wide personalized messaging

Drive engagement with site-wide personalized messaging

  • Highlight sales, promos & delivery windows
    Create a sense of urgency with site-wide countdown timers to highlight limited-time promos or upcoming holidays.
  • Communicate important messaging
    Leverage your site-wide banner to keep customers informed of important updates.
  • Understand what works
    Take things up a notch with multi-variant campaigns that test strategies head-to-head for maximum impact.
Personalized Content

How do Coveo Personalized Journeys work?

Personalization AB test

Orchestrate content with ease

Drag and drop content prioritization and leave Coveo AI to solve the “which customer should see what” problem with real-time, dynamic decisioning.

Update the ever-important homepage hero banner

Update the image, messaging, call-to-action, and tailor based on audience preferences.

Test and learn

Configure different content for the same audience to see which resonates best.

Create exceptional customer experiences

  • 52% customers would be willing to pay more to find what they are looking for in just a few clicks.*
  • 48% would pay more for supporting content that adds value to products.*
  • More than 2/3 say personalized shopping is still lacking*

Drive brand loyalty with powerful personalization

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