Coveo customer since | 2022 |
Industry | Global Food and beverage retail |
Based in | Lausanne, Switzerland, launched in Australia in 1997 and New Zealand in 2012 |
Challenge | Delivering a premium, personalized shopping experience while reducing friction in product discovery and manual merchandising. |
Method | Implementing AI search and recommendations to deliver intuitive, inspiring, and efficient customer journeys. |

Nespresso Perks Up Conversions with AI Search
To bring its experiential commerce vision to life, Nespresso Oceania partnered with Coveo to unlock effortless discovery, personalized journeys, and a more immersive customer experience.
Higher conversions with search
Increase in search adoption
Higher AOV from recommendations on no-results pages
“Partnering with Coveo to improve our search experience has been a game changer. It’s helped us remove friction, surface relevant content, and deliver a more intuitive, personalized journey online. "
YC Eu, Head of eBusiness, Nespresso Oceania

Nespresso Delivers a Richer Digital Experience
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Boutiques across ANZ
3 Keys to Nespresso's Success
1
Product Discovery
Predictive query suggestions and relevant search results powered by multiple layers of AI models guide visitors through their shopping journey.
2
Product Recommendations
AI-driven product suggestions tailored to real-time shopper behaviour help surface relevant items that increase cart size and revenue throughout the buying journey.
3
Personalization
Individualized experiences adapt dynamically based on each visitor’s intent, preferences, and actions to create a seamless and relevant path to purchase.
How Every Coveo Feature Maximizes ROI for Nespresso
Search and Listings
Search and Listings
Unified indexing and predictive search capabilities to achieve effortless product discovery, regardless of catalog complexity.

Personalization
Personalization
Search and suggestions that adjust to buyer intent in real time.

Recommendations
Recommendations
Rich library of AI product recommendation strategies including in-session based on real-time buyer behavior and intent cues.

Merchandising and Insights
Merchandising and Insights
Intuitive merchandising controls to easily tune search, listing pages, and recommendations with full visibility into performance metrics.

See the AI Behind Nespresso’s Success
See the AI Behind Nespresso’s Success
Discover what AI search, product discovery, and recommendations could work for your organization! Book a personalized demo and see how you can get real results like Nespresso.

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Get an In-Depth Look at Coveo’s Core Capabilities
Get an In-Depth Look at Coveo’s Core Capabilities
18 years of innovation. A decade in AI. 700+ leading brands. Discover the Composable AI Search & Generative Experience Platform powering the digital experiences of the world’s most innovative enterprises.
Boost Conversion Rates Like Nespresso

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