| Coveo customer since | 2022 |
| Industry | Global Food and beverage retail |
| Based in | Lausanne, Switzerland, launched in Australia in 1997 and New Zealand in 2012 |
| Challenge | Delivering a premium, personalized shopping experience while reducing friction in product discovery and manual merchandising. |
| Method | Implementing AI search and recommendations to deliver intuitive, inspiring, and efficient customer journeys. |
Nespresso Perks Up Conversions with AI Search
To bring its experiential commerce vision to life, Nespresso Oceania partnered with Coveo to unlock effortless discovery, personalized journeys, and a more immersive customer experience.
Unified indexing and predictive search capabilities to achieve effortless product discovery, regardless of catalog complexity.
Search and suggestions that adjust to buyer intent in real time.
Rich library of AI product recommendation strategies including in-session based on real-time buyer behavior and intent cues.
Intuitive merchandising controls to easily tune search, listing pages, and recommendations with full visibility into performance metrics.
Discover what AI search, product discovery, and recommendations could work for your organization! Book a personalized demo and see how you can get real results like Nespresso.
How Nespresso is growing conversions with AI search
