Discovery for Agentic Channels
Enhance Conversational Product Discovery in ChatGPT
Deliver relevant experiences powered by the same intelligence and merchandising as your site.
Shoppers are using agentic channels like ChatGPT to find, compare, and buy and it’s already deciding which products surface, in what order, and with what information.
Without a direct connection to your catalog, ranking, and merchandising rules, someone else's logic determines what your customers see. Coveo puts you back in control.
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Consistent relevance across channels
Shopper queries in ChatGPT return results shaped by your ranking logic and merchandising strategy, not a generic model. -
Real-time catalog, always current
Pricing, availability, and variants are resolved at query time. No out-of-stock items, no discontinued products, no hallucinated prices. -
Full analytics visibility
Every Al-channel query, click, and conversion is captured. See what shoppers ask, what surfaces, and what converts, just like on your site.
Build your ChatGPT app with Discovery for Agentic Channels—so you control ranking and merchandising.
- Connect via MCP
Connect ChatGPT to your catalog and services in real time using the Model Context Protocol (MCP). - Apply your ranking logic
Every request runs through your ranking models, filters, and merchandising rules exactly as it does on your site. - Scale securely
Self-hosted, stateless architecture with no data residency risk.
MCP Server
It connects ChatGPT directly to your Coveo catalog — your ranking models, your merchandising rules, your data.
Conversational Product Discovery
It delivers a search-native experience that understands intent, so shoppers can ask questions, explore options, and make confident purchase decisions.
Merchandising Hub
Allows you to apply ranking rules, boost/bury logic, and merchandising controls that apply across your site - and can now extend into every Al conversation.
