Medallia Case Study

Case Study

5 min read

Medallia Drives CX With Knowledge Centered Service

  • ↑34% Support agent proficiency
  • 1,100 Employees
  • $200 million Annual revenue

Take a look inside

  • Embedding Coveo in agents’ workflow.

    How Coveo helped Medallia index all of its customer support resources into a single knowledge base in mere minutes.

  • With Coveo decrease wasted customer.

    How embedding Coveo in agents’ workflows allowed them to improve handle time, implying resolution of more complex cases. (Page 4)

  • With Coveo index all of its customer support resources into a single knowledge base.

    How Medallia decreases wasted customer support time and improves ROI with every support case. (Page 5)

Embedding Coveo in agents’ workflow.
With Coveo decrease wasted customer.
With Coveo index all of its customer support resources into a single knowledge base.

Achieve Knowledge Centered Support with Coveo

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