AI-Powered Omni-Channel Ecommerce Personalization

Our Omni-channel personalization tools powered by AI allow you to proactively engage with your shoppers at any point in their buyer journey

Use your customer data to create impactful omni-channel marketing personalization that helps visitors warm up to your brand. Take all your online, offline, or file-based data and put it to work for your B2B or B2C enterprise ecommerce store. You’ll create compelling personalizations across all customer touchpoints, while increasing lifetime values. ­­

Omni channel hero

Drive customers to purchase using omni-channel customer engagement strategies

  • Email
    Email
    Trigger personalized emails to engage with your customer
  • Mobile Phone
    Mobile app
    With the power of Coveo AI, test and personalize your app experience
  • Website
    Personalize every element of your website to boost relevance

Omni-channel experiences with 360° personalization

Omni-channel experiences with 360° personalization

  • Create personalizations across the modern customer journey
    Coveo is an open platform that enables brands to create a wide range of personalizations for multiple channels. Helping you connect and engage with customers at any point of their journey, offering a true omnichannel ecommerce solution.
  • Serve personalizations on any channel
    Use Coveo to serve experiences directly across the web and mobile. Use the Coveo API for mobile apps, push notifications, or in-store stock management for best in class omnichannel commerce delivery.
  • Securely unlock any service via API
    Our integrations allow you to connect Coveo with any customer touchpoint, from ad servers through to call centers, in complete confidence. API tokens are never exposed.
Omni channel engagement

Smash your silos with true Omni-channel ecommerce personalization platform

Smash your silos with true Omni-channel ecommerce personalization platform

  • Link your systems
    Coveo centralizes customer data from multiple sources, organizes it into dynamic segments, and enriches it with data science models to drive personalized, contextual content and offers.
  • A team effort
    Coveo is built for digital merchandising, optimization, and data science teams, with native integrations for marketers.
Smash silos

Omni-channel Personalization that works

Omni-channel Personalization that works

  • Proven personalization techniques
    Coveo provides proven personalization techniques that move the needle on your business goals, delivering uplifts in conversion rate, average order value, and more.
  • Scalable out-of-the-box strategies
    Coveo offers out-of-the-box personalization solutions which address specific industry use cases and meet real business needs at scale. Enterprise ecommerce ready.
  • Connect your channels
    Make your website part of the omnichannel experience. Use onsite customer behavior to trigger timely, relevant experiences, push notifications, emails, and more. Give your customers a true omni-channel ecommerce experience.
Personalization that works

Optimize mobile purchases

Optimize mobile purchases

  • Understand your mobile shoppers
    Get real-time behavioral and usage data from the mobile web with complete granularity.
  • Mobile web product discovery
    Get started with the fastest-growing channel. Implement a mobile discovery experience that boosts product visibility and delivers cross-channel impact.
  • Deliver stellar personalization on mobile apps
    Coveo’s lightweight Android, and iOS SDKs enable technology teams to build and control in-app personalizations.
Optimize mobile

Deliver relevant engagement with omnichannel personalization

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