Coveo for Salesforce Summer Release 2019

Dive in and learn about our largest cross-cloud release yet!

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Driving More AI-Powered Experiences within Salesforce

With the newest release of Coveo for Salesforce, gain deeper agent insights, deliver more personalized self-service experiences and discover even more use cases for Coveo across the Salesforce clouds.

Deeper Agent Insights and Knowledge Creation

Empower agents to efficiently solve cases by providing key insights into customers' online behavior before their case was submitted.  Improve knowledge creation and re-use with the new Create Article option where your agents solve cases -- directly inside the Service Cloud Insight Panel. 

Additional new Lightning features include:

  • Viewed by Customer icon
  • Custom Results Actions

More Personalized Self-Service Experiences

Personalize your Salesforce Community Cloud with Machine Learning recommendations based on previous user behaviors similar to those of your customer. Coveo's Dynamic Navigation Experience (DNE) on your community and self-service sites intelligently re-orders the placement and values of facets so the most relevant content criteria appear first.

Additional new features include:

  • Coveo for Einstein Bots - Generally Available
  • Lightning Flows in Search Results

Use Coveo Across More Salesforce Clouds

Deliver AI-powered search and recommendations across more Salesforce Clouds and use cases.  Coveo for Salesforce is now certified in the Salesforce Financial Services Cloud and the Salesforce Health Cloud.  Increase online conversions and drive revenue growth with AI-powered search and recommendations. Coveo for B2B Commerce is now available on the AppExchange. 

Related Resources

Coveo is proud to be a Premier Partner on the Salesforce AppExchange

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