AI-POWERED SERVICE Better with every interaction

Make every customer experience relevant and useful. Quickly connect customers to answers and gather insights, even across silos.

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Overview

What if your customers could find the answers they wanted easily? Or, speak to an agent who already knew their full history every time?

With Coveo’s relevance platform, your search box finds relevant answers people actually want. Make your search smarter everywhere – on your website, in your apps, and even in your chatbot. Connect interaction data, customer info, and content with AI, to serve each individual customer quickly and easily.

Self-service customers love

Keep questions from turning into cases by serving up answers customers love. Automatically tailor content to each individual, giving them relevant information all along the way.
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Quick-resolution contact centers

Empower your agents with full line of sight into a customer's journey and immediate access to the most relevant answers. That way, they can solve known issues quickly and easily.
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Dynamic customer communities

Provide your customers with engaging content, so they know where to go when something comes up and enjoy coming back. Plus, get insights into how specific groups discover and use content, and see if content gaps exist.
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Personalized in-product support

Give customers the help they need inside your app or SaaS product, so they can get things done without ever leaving. Use personalized content recommendations to help them self-serve. Plus, give them the option to request help right then and there, if they need it.
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Smarter chatbots

Make your chatbot more dependable by feeding it intel from a customer’s previous interactions on other channels. Serve up better recommendations and avoid dead-ends, all without programming thousands of rules.
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Coveo is a piece of technology you put in place that learns all the things about you. So the next time you need help, it’s right there pointing you in the right direction.

Airdre Knox
GM Customer Systems

Coveo works with everything

You don’t need to overhaul your tech stack to connect customer data and benefit from AI. The Coveo relevance platform works with the tools you already use. Plus, we partner with the best.

COVEO FOR SALESFORCE
SERVICE CLOUD & EXPERIENCE CLOUD

While you handle customer relationships, Coveo helps you make sense of their journey faster. Connect all the dots – and the data – in real time.
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COVEO FOR SERVICENOW CSM

You’ve improved your workflows, but what if you could make them smarter? With every interaction, Coveo learns which information you need, so you can work faster and better.
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Want to see Coveo in action?

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Empower your agents and satisfy your customers

  • Medallia Case study
    Case Study

    Medallia Empowers Tier 1 Agents to Handle 34% More Cases

    See how Medallia empowered agents to do more on their own thanks to search, data, and AI.

  • Coveo
    Overview Video

    Coveo Machine Learning Explained

    Coveo machine-learning is the self-learning technology in the Coveo platform that makes Intelligent Search even smarter. It continuously analyzes your visitors’ click stream data and behaviour patterns captured by search usage analytics, then accurately delivers relevant content that is most likely to drive conversions and ensure self-service success. Watch our video to learn more.

  • webinar_08
    On Demand Webinar

    Scale Your Support Organization Using AI: A RingCentral Case Study

    In this customer success-oriented session, learn how RingCentral is leveraging AI to deliver consistent and personalized customer experiences at scale.

KCS

KCS® is a service mark of the Consortium for Service Innovation™