AI-Powered Service
Better with every interaction
Make every customer service interaction more relevant and useful. Quickly connect customers to answers and gather insights, even across silos.
Use Cases Deliver service experiences customers love
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Customer self-service
Keep questions from turning into cases by serving up answers customers love. Automatically tailor content to each individual, giving them relevant information all along the way.
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Contact centers
Empower your agents with full line of sight into a customer's journey and immediate access to the most relevant answers. That way, they can solve known issues quickly and easily.
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Communities
Provide your customers with engaging content, so they know where to go when something comes up and enjoy coming back. Plus, get insights into how specific groups discover and use content, and see if content gaps exist.
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In-product support
Give customers the help they need inside your app or SaaS product, so they can get things done without ever leaving. Use personalized content recommendations to help them self-serve. Plus, give them the option to request help right then and there, if they need it.
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Chatbot intelligence
Make your chatbot more dependable by feeding it intel from a customer’s previous interactions on other channels. Serve up better recommendations and avoid dead-ends, all without programming thousands of rules.
Top Features
How you can deliver next-level service
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Streamlined case submission
Add AI-powered recommendations to simplify the customer workflow by automatically suggesting the appropriate dropdown values and classifications, as well as case deflecting content recommendations.
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Instant case insights
Provide AI-powered recommendations based on case data to guide agents towards the most helpful content even before searching.
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Omnichannel analytics
Get the big picture of your service journeys by bringing together search and interaction data from any channel, and connecting Google Analytics to your Coveo data.
We viewed multiple vendors, but Coveo beat out Google and other enterprise search vendors. We’re the leaders in our industry and Coveo is the leader in the search industry. Coveo was the perfect fit for us.
Pattabhi Raman
Associate Director, Global Support Infrastructure
Implementing Coveo has resulted in big cost savings.
Kennen Warmack
Director of Support
Coveo has transformed ‘search’ for our website, our portal, and internally, for the Support teams. Its data has transformed my team’s ability to make business decisions about content and service provision.
Dave Jobling
Senior Program Manager of User Experience
Coveo is a piece of technology you put in place that learns all the things about you. So the next time you need help, it’s right there pointing you in the right direction.
Airdre Knox
GM Customer Systems
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Coveo for Service - Product Demo
Watch this product demo video of Coveo for Service.
Make your KCS journey a success by enhancing findability, knowledge sharing, and content health tracking with the help of our AI-powered platform.
KCS® is a service mark of the Consortium for Service Innovation™