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AI-Powered Service
Better with every interaction
Make every customer experience relevant and useful. Quickly connect customers to answers and gather insights, even across silos.
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What if your customers could find the answers they wanted easily? Or, speak to an agent who already knew their full history every time?
With Coveo’s relevance platform, your search box finds relevant answers people actually want. Make your search smarter everywhere – on your website, in your apps, and even in your chatbot. Connect interaction data, customer info, and content with AI, to serve each individual customer quickly and easily.
Keep questions from turning into cases by serving up answers customers love. Automatically tailor content to each individual, giving them relevant information all along the way.
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Empower your agents with full line of sight into a customer's journey and immediate access to the most relevant answers. That way, they can solve known issues quickly and easily.
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Provide your customers with engaging content, so they know where to go when something comes up and enjoy coming back. Plus, get insights into how specific groups discover and use content, and see if content gaps exist.
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Give customers the help they need inside your app or SaaS product, so they can get things done without ever leaving. Use personalized content recommendations to help them self-serve. Plus, give them the option to request help right then and there, if they need it.
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Make your chatbot more dependable by feeding it intel from a customer’s previous interactions on other channels. Serve up better recommendations and avoid dead-ends, all without programming thousands of rules.
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Coveo is a piece of technology you put in place that learns all the things about you. So the next time you need help, it’s right there pointing you in the right direction.
Coveo works with just about everything
You don’t need to overhaul your tech stack to connect customer data and benefit from AI. The Coveo relevance platform works with the tools you already use. Plus, we partner with the best.
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Coveo for Salesforce
Service Cloud & Experience Cloud While you handle customer relationships, Coveo helps you make sense of their journey faster. Connect all the dots – and the data – in real time. Learn more -
Coveo for ServiceNow CSM You’ve improved your workflows, but what if you could make them smarter? With every interaction, Coveo learns which information you need, so you can work faster and better. Learn more
- See how Coveo integrates to everything Learn more
Make your KCS journey a success by enhancing findability, knowledge sharing, and content health tracking with the help of our AI-powered platform.
KCS® is a service mark of the Consortium for Service Innovation™