Service Solution

We know that when problems arise, customers expect fast answers and quick resolutions. So why isn't every service experience effortless?

Companies continuously add new support channels (like communities and chatbots) to improve responsiveness and make it easier for customers. But all too often, these new channels only create more disconnected silos. With the customer journey broken up, your customers can’t effectively self-serve and your CSAT suffers.

This problem is only getting worse. 80 percent of companies think they do a good job of providing customer support - but only 8 percent of their customers agree. When 3 out of 4 customers are willing to switch brands for a better digital experience, it’s time to go beyond irrelevant experiences that bring no value to the bottom line.

How do the best customer service organizations solve these challenges? Data and AI.

Let data drive the customer journey. Get a handle on your multiplying channels by unifying the data across the customer journey. When the systems from all of your touchpoints are connected through one index, understanding what your customers need in every moment of interaction becomes easier than ever before.

Create the modern service experiences customers expect.

Don’t guess what your customers need from your support organization; use real-time data to know and AI to deliver. Applying AI takes your customer understanding a step further. Only Coveo is able to balance the data from all of your systems to deliver the most relevant interaction and content right when your customer or agent needs it. Need to promote a new product or announcement? Don’t worry - you can have control over that too, thanks to manual boosting.

Transform your customer experience with Coveo.

Effortless self-service. Proficient agents. Engaging customer communities. Conversational service. Contextual in-app help. We’ve done it all - and we’re ready to help you too. Your new customer journey is waiting.

Let's get started

Your customers deserve the best. Go with the proven industry leader.

Report
2019 Gartner Magic Quadrant for Insight Engines

Coveo recognized as a Leader for the third year in a row in the 2019 Gartner Magic Quadrant for Insight Engines.
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Report
The Forrester Wave™: Cognitive Search, Q2 2019

The Forrester Wave represents one of the industry’s most thorough and comprehensive analyses of the cognitive search market. After evaluating 12 vendors on a set of 24 criteria, Forrester analysts designated Coveo as a leader, and one of two vendors top-ranked for Market Presence.
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