AI-Powered Service

Better with every interaction

Make every customer service interaction more relevant and useful. Quickly connect customers to answers and gather insights, even across silos.

Service & Support

Use Cases Deliver service experiences customers love

  • Service feature

    Customer self-service

    Keep questions from turning into cases by serving up answers customers love. Automatically tailor content to each individual, giving them relevant information all along the way.

  • Contact centers

    Empower your agents with full line of sight into a customer's journey and immediate access to the most relevant answers. That way, they can solve known issues quickly and easily.

  • Communities

    Provide your customers with engaging content, so they know where to go when something comes up and enjoy coming back. Plus, get insights into how specific groups discover and use content, and see if content gaps exist.

  • In-product support

    Give customers the help they need inside your app or SaaS product, so they can get things done without ever leaving. Use personalized content recommendations to help them self-serve. Plus, give them the option to request help right then and there, if they need it.

  • Service feature speedbot

    Chatbot intelligence

    Make your chatbot more dependable by feeding it intel from a customer’s previous interactions on other channels. Serve up better recommendations and avoid dead-ends, all without programming thousands of rules.

Top Features

How you can deliver next-level service

  • Recommender

    Streamlined case submission

    Add AI-powered recommendations to simplify the customer workflow by automatically suggesting the appropriate dropdown values and classifications, as well as case deflecting content recommendations.

  • Rocket

    Instant case insights

    Provide AI-powered recommendations based on case data to guide agents towards the most helpful content even before searching.

  • Behavioural Analytics

    Omnichannel analytics

    Get the big picture of your service journeys by bringing together search and interaction data from any channel, and connecting Google Analytics to your Coveo data.

Integrations

Coveo works with just about everything

You don’t need to overhaul your tech stack to connect customer data and benefit from AI. The Coveo Relevance Cloud™ works with the tools you already use. Plus, we partner with the best.

Want to see Coveo in action?

Personalize service easily with Coveo

Coveo & KCS

Coveo & KCS

Make your KCS journey a success by enhancing findability, knowledge sharing, and content health tracking with the help of our AI-powered platform.

KCS Aligned

KCS® is a service mark of the Consortium for Service Innovation™