Informatica Transforms Digital Experience, Saves Millions

Download this case study to see how Coveo-powered self-service experiences helped Informatica deflect 6,500 cases, saving $3.5 million in support costs in 2021 alone.

$3.5M annual savings from explicit case deflection
16% decrease in content gap, leading to significant reduction in cases
4.1 NPS up from a 3-3.5 pre-Coveo NPS

That we’ve been able to save 3.5 million dollars due to case deflection speaks to the scalability of our whole knowledge base model.

Neha Mehta

Digital Experience Leader

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