Athenahealth Case Study

Case Study

5 min read

How athenahealth Empowers Agents Through AI Customer Support

  • $1.2 billion Annual revenue
  • 60,000 Call per month
  • 400 Customer support agents

Take a look inside

  • How athenahealth uses Coveo to build and maintain a unified search index as its only knowledge base. (Page 4)

  • How a self-service provider portal reduces agent caseloads and helps meet customer needs. (Page 6)

  • How athenahealth’s Knowledge Centered Support (KCS) model reduces turnover and empowers agents from day one. (Page 12)

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