Self-Service Maximize Business Results by Helping Customers Help Themselves

Companies with self-service programs retain 40% more of their clientele year-over-year. But getting self-service right is tricky. Use self-service for the right issues, and you’ll have happy customers. Use it for complex issues, and you’ll have unhappy clients.

Companies with Best-in-Class self-service programs see results such as a 16.2% annual increase in customer satisfaction rates and 5.8% annual improvement in agent utilization rates while these metrics worsen for others.

Read this report to:

  • Discover the impact a successful self-service program has on your performance metrics
  • Learn the four reasons you need the right strategy
  • Identify the key ingredients of Best-in-Class self-service programs

Download the eBook

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Related Resources

Watch this webinar replay hosted by the Director’s Club and Coveo which outlines vital steps that you can undertake to transform your self-service strategy and understand the true value it is having on your business
On-Demand Webinar

Building a Foundation for Transformative Self-Service
Checklist

Self-Service Health Check
Report

The Business Value of Customer Self-Service

Companies with self-service programs retain 40% more of their clientele year-over-year. But getting self-service right is tricky. Use self-service for the right issues, and you’ll have happy customers. Use it for complex issues, and you’ll have unhappy clients.

Companies with Best-in-Class self-service programs see results such as a 16.2% annual increase in customer satisfaction rates and 5.8% annual improvement in agent utilization rates while these metrics worsen for others.

Read this report to:

  • Discover the impact a successful self-service program has on your performance metrics
  • Learn the four reasons you need the right strategy
  • Identify the key ingredients of Best-in-Class self-service programs