Self-Service Maximize Business Results by Helping Customers Help Themselves
Companies with self-service programs retain 40% more of their clientele year-over-year. But getting self-service right is tricky. Use self-service for the right issues, and you’ll have happy customers. Use it for complex issues, and you’ll have unhappy clients.
Companies with Best-in-Class self-service programs see results such as a 16.2% annual increase in customer satisfaction rates and 5.8% annual improvement in agent utilization rates while these metrics worsen for others.
Read this report to:
- Discover the impact a successful self-service program has on your performance metrics
- Learn the four reasons you need the right strategy
- Identify the key ingredients of Best-in-Class self-service programs
Related Resources
Building a Foundation for Transformative Self-Service
Self-Service Health Check
The Business Value of Customer Self-Service
Creating successful partner self-service experiences on Community Cloud
The Path to Intelligent Self-Service
Case Deflection and Self-Service Success
Companies with self-service programs retain 40% more of their clientele year-over-year. But getting self-service right is tricky. Use self-service for the right issues, and you’ll have happy customers. Use it for complex issues, and you’ll have unhappy clients.
Companies with Best-in-Class self-service programs see results such as a 16.2% annual increase in customer satisfaction rates and 5.8% annual improvement in agent utilization rates while these metrics worsen for others.
Read this report to:
- Discover the impact a successful self-service program has on your performance metrics
- Learn the four reasons you need the right strategy
- Identify the key ingredients of Best-in-Class self-service programs
