Customer Self-Service

Today’s empowered customers want to solve issues on their own. Why stand in their way? Coveo delivers AI-powered search within your self-service site so customers can easily and quickly find the most relevant solutions.

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Increase self-service success and case deflection by putting search at the core of your self-service experience

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Company knowledge becomes easily accessible to customers, enabling them to find what they’re looking for, regardless of where it resides.

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Recommend information based on what others have found helpful before

Machine Learning gathers insight from your data and learns from the crowd to predict what information is most helpful to suggest next.
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Coveo Machine Learning helps us create and deliver even better experiences for our partners automatically, without us having to analyze the analytics and manually tune the engine. The results so far look very good.

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Understand how online visitors are interacting with your content

Usage Analytics allow you to measure case deflection and learn what content gaps exist, enabling you to continually improve customer satisfaction.
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Help customers and partners solve routine issues online

Efficient self-service ensures that only complex cases are saved for assisted support channels.
Search Suggestions

Visitors to the portal love the new search experience.

Related Resources

  • Report

    The State of Support Services 2019

    TSIA works with their members to determine challenges surfacing in the support services industry.

  • On Demand Webinar

    Building Your Self-Service Journey Map

    Do you really know where and how your customers self-serve? More importantly, do you know if your customers see their self-service journey with you as relevant and effortless? Get the answer by viewing this webinar, where you'll learn how to build your self-service journey map.

  • Product sheet

    AI-Powered Search for Self-Service & Support

    Coveo helps transform businesses by ensuring that every support agent, customer, employee, partner, and website visitor has the best, most relevant information to make informed decisions.

Learn more about our Customer Self-Service solution

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