CUSTOMER SELF-SERVICE

Self-service options they’ll actually use

When a question comes up, connect customers to the best answer faster – on your website, portal, app, or other digital channels. You can do it, with the leader in AI for self-service.

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Increase self-service success and case deflection with AI-powered search at the core of your self-service experience

Make answers easily accessible, regardless of where they live – in an article, YouTube video, community post, you name it

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Recommend content based on what has solved problems before

Coveo’s machine learning detects customer intent and uses previous interaction data to predict the content most likely to satisfy your customers right now.
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See how customers interact with content, and optimize the experience

With in-depth search and experience analytics, measure case deflection, identify content gaps, and track cost savings for every case deflected.
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Help customers, dealers, and partners solve common issues instantly

Address simple questions quickly with AI-assisted self-service, freeing up your agents for more complex and unknown issues.
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Take your self-service up a notch

  • Ebook

    Your Guide to Delivering Intelligent Self-Service

    Learn how to help your customers self-serve and view case studies about industry leaders.

  • On Demand Webinar

    Building Your Self-Service Journey Map

    Do you really know where and how your customers self-serve? More importantly, do you know if your customers see their self-service journey with you as relevant and effortless? Get the answer by viewing this webinar, where you'll learn how to build your self-service journey map.

  • Product sheet

    AI-Powered Search for Self-Service & Support

    Coveo helps transform businesses by ensuring that every support agent, customer, employee, partner, and website visitor has the best, most relevant information to make informed decisions.

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