AI-Powered Ecommerce Customer Data Collection

Get accurate, fast, ecommerce product data collection and build advanced shopping experiences that scale with personalization

Successful personalization depends on fast, accurate first party data collection and the ability to process it in real-time. Data freshness and low-latency sub-second data processing enable you to create advanced in-session customer experiences.

Data collection hero

High-speed data pipeline

  • Speed Time
    Low latency, real-time events
    Customer data from every source is gathered, enriched, and processed instantly in your customer data platform. Enabling you to create customer segmentations, power search, and trigger personalized relevant experiences.
  • Full-Screen
    Ready for massive scale
    Our customer data platform architecture is extensively scalable. Making it easy to handle data from Black Friday, viral social media attention, and even the biggest sporting events on the calendar.
  • Built-in data validation
    Simpler event structured data is key to processing and action in real-time. Every data point is validated and enriched according to our pioneering industry schemas.

Comprehensive customer data collection

Comprehensive customer data collection

  • Contextual behavioral data
    Coveo’s scripts, iOS, and Android SDKs enable you to discover what your customers are doing on your transactional channels. Gather highly granular insights in real-time for unprecedented understanding, segmentation, and targeting.
  • Ask for direct customer feedback
    The most powerful insights come directly from your customers. Use surveys to gather the explicit data points for hyper-relevant targeting and personalization.
  • Server to server integration
    Coveo is an open platform. Stream your behavioral data directly into and out of Coveo, to help power other systems with our rich datasets.
comprehensive customer

Prove the value of your efforts

Prove the value of your efforts

  • Validate visitor behavior
    Draw on quantitative and qualitative data analytics to create experiences that influence visitors' journey across your entire digital presence.
  • Test targeted segments
    Craft personalized experiences to target underperforming customer groups or to connect impactfully with specific visitor segments.
  • Understand customer opinions
    A/B test experiences and use surveys to gather first-hand feedback from your visitors, gaining a deep understanding of their preferences and opinions.
Advanced Reports

Stream in your existing data

Stream in your existing data

  • Link data sources
    Import information from external sources, and join offline and CRM data with your web and mobile app data.
  • Multiple ingestion methods
    Import data, unrestricted by size, volume, or schema, directly into Coveo. Choose from manual uploads or automated imports via a Google Cloud Storage bucket.
  • Data querying and aggregation
    Use the power of SQL to query and aggregate data points from across multiple sources to gather meaningful business insights. Use these to power segmentation, analysis, and 1:1 personalization.
Stream

An open ecosystem

An open ecosystem

  • Keep your records up to date
    Sync data into your systems of record, including segment memberships, experiences viewed, survey responses, or any other insight from Coveo.
  • Reach your customers with new personalization tools
    Integrate with push notification providers, ESPs, internal communications channels, customer services systems, and more to deliver personalized customer experiences.
  • Unlock the insights in your omnichannel personalization data
    Coveo's partners with various industry-leading BI systems such as Google Data Studios, Tableau, Qlik, and BIME
Ecosystem

Drive conversions with AI-powered data collection

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