Today’s empowered customers want to solve issues on their own. Why stand in their way? Coveo delivers AI-powered search within your self-service site so customers can easily and quickly find the most relevant solutions
With Coveo Machine Learning, all customer journeys are analyzed to predict what information is most likely to be relevant to the next one.
Measuring your case deflection rate and learning what content gaps exist, lets you continually improve self-service success metrics.
Visitors to the portal love the new search experience.DOWNLOAD CASE STUDY
Learn what companies could do to improve the self-service experience and why companies that use intelligent search have an edge.
Getting self-service right is tricky. Companies with Best-in-Class self-service programs see results such as a 16.2% annual increase in customer satisfaction rates and 5.8% annual improvement in agent utilization rates while these metrics worsen for others. Download this report and learn how Best-in-Class firms design and execute strategies that maximize returns from self-service programs.
Companies that use Coveo for Salesforce to bring intelligent, self-learning search to their support portals have seen up to 3X improvement in case deflection. Watch this demo webinar and learn how Coveo for Salesforce enables successful self-service.