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Customer Self-Service
Today’s empowered customers want to solve issues on their own. Why stand in their way? Coveo delivers AI-powered search within your self-service site so customers can easily and quickly find the most relevant solutions.
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Increase self-service success and case deflection by putting search at the core of your self-service experience
Company knowledge becomes easily accessible to customers, enabling them to find what they’re looking for, regardless of where it resides.
Recommend information based on what others have found helpful before
Machine Learning gathers insight from your data and learns from the crowd to predict what information is most helpful to suggest next.
Coveo Machine Learning helps us create and deliver even better experiences for our partners automatically, without us having to analyze the analytics and manually tune the engine. The results so far look very good.
Read blog postUnderstand how online visitors are interacting with your content
Usage Analytics allow you to measure case deflection and learn what content gaps exist, enabling you to continually improve customer satisfaction.
Help customers and partners solve routine issues online
Efficient self-service ensures that only complex cases are saved for assisted support channels.
Related Resources
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Blog
Recommendations for Improving Self-Service – Interview with TSIA’s John Ragsdale
Learn what companies could do to improve the self-service experience and why companies that use intelligent search have an edge.
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Ebook
Maximize Business Results by Helping Customers Help Themselves
Getting self-service right is tricky. Companies with Best-in-Class self-service programs see results such as a 16.2% annual increase in customer satisfaction rates and 5.8% annual improvement in agent utilization rates while these metrics worsen for others. Download this report and learn how Best-in-Class firms design and execute strategies that maximize returns from self-service programs.
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Product sheet
AI-Powered Search for Self-Service & Support
Coveo helps transform businesses by ensuring that every support agent, customer, employee, partner, and website visitor has the best, most relevant information to make informed decisions.
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