Customer Self-Service

Today’s empowered customers want to solve issues on their own. Why stand in their way? Coveo delivers AI-powered search within your self-service site so customers can easily and quickly find the most relevant solutions.

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Increase self-service success and case deflection by putting search at the core of your self-service experience

Company knowledge becomes easily accessible to customers, enabling them to find what they’re looking for, regardless of where it resides.

Recommend information based on what others have found helpful before

Machine Learning gathers insight from your data and learns from the crowd to predict what information is most helpful to suggest next.

Understand how online visitors are interacting with your content

Usage Analytics allow you to measure case deflection and learn what content gaps exist, enabling you continually improve customer satisfaction.

Help customers and partners solve routine issues online

Efficient self-service ensures that only complex cases are saved for assisted support channels.

Related Resources

Blog
Recommendations for Improving Self-Service – Interview with TSIA’s John Ragsdale

Learn what companies could do to improve the self-service experience and why companies that use intelligent search have an edge.
Read blog post
Ebook
Maximize Business Results by Helping Customers Help Themselves

Getting self-service right is tricky. Companies with Best-in-Class self-service programs see great results. Find out more.
Learn more
Product sheet
AI-Powered Search for Self-Service & Support

Coveo helps transform businesses by ensuring that every support agent, customer, employee, partner, and website visitor has the best, most relevant information to make informed decisions.
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Learn more about our Customer Self-Service solution

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