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Customer Self-Service
Today’s empowered customers want to solve issues on their own. Why stand in their way? Coveo delivers AI-powered search within your self-service site so customers can easily and quickly find the most relevant solutions.
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Increase self-service success and case deflection by putting search at the core of your self-service experience
Company knowledge becomes easily accessible to customers, enabling them to find what they’re looking for, regardless of where it resides.
Recommend information based on what others have found helpful before
Machine Learning gathers insight from your data and learns from the crowd to predict what information is most helpful to suggest next.
Coveo Machine Learning helps us create and deliver even better experiences for our partners automatically, without us having to analyze the analytics and manually tune the engine. The results so far look very good.
Read blog postUnderstand how online visitors are interacting with your content
Usage Analytics allow you to measure case deflection and learn what content gaps exist, enabling you continually improve customer satisfaction.
Help customers and partners solve routine issues online
Efficient self-service ensures that only complex cases are saved for assisted support channels.
Related Resources
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Blog
Recommendations for Improving Self-Service – Interview with TSIA’s John Ragsdale
Learn what companies could do to improve the self-service experience and why companies that use intelligent search have an edge.
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Ebook
Maximize Business Results by Helping Customers Help Themselves
Getting self-service right is tricky. Companies with Best-in-Class self-service programs see great results. Find out more.
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Webinar
Turn Your Support Portal Into a Self-Service Engine
Companies that use Coveo for Salesforce to bring intelligent, self-learning search to their support portals have seen up to 3X improvement in case deflection. Watch this demo webinar and learn how Coveo for Salesforce enables successful self-service.
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