Customer Self-Service
Today’s empowered customers want to solve issues on their own. Why stand in their way? Coveo delivers AI-powered search within your self-service site so customers can easily and quickly find the most relevant solutions
Increase self-service success and case deflection by making search core to the self-service experience.
Content becomes easily accessible to customers so they find what they’re looking for regardless of where the content resides in your organization.
Coveo recommends content based on what others have found helpful before.
With Coveo Machine Learning, all customer journeys are analyzed to predict what information is most likely to be relevant to the next one.
Coveo Machine Learning helps us create and deliver even better experiences for our partners automatically, without us having to analyze the analytics and manually tune the engine. The results so far look very good.WATCH VIDEO READ MORE ON OUR BLOG
Powerful Usage Analytics help your team understand how online visitors are interacting with your content.
Measuring your case deflection rate and learning what content gaps exist, lets you continually improve self-service success metrics.
Help customers and partners solve routine issues online while more complex cases are saved for assisted support channels.
Related Resources
cBlog Post
Recommendations for Improving Self-Service – Interview with TSIA’s John Ragsdale
Learn what companies could do to improve the self-service experience and why companies that use intelligent search have an edge.
ceBook
Self-Service: Maximize Business Results by Helping Customers Help Themselves
Getting self-service right is tricky. Companies with Best-in-Class self-service programs see results such as a 16.2% annual increase in customer satisfaction rates and 5.8% annual improvement in agent utilization rates while these metrics worsen for others. Download this report and learn how Best-in-Class firms design and execute strategies that maximize returns from self-service programs.
cOn demand webinar
Turn Your Support Portal Into a Self-Service Engine
Companies that use Coveo for Salesforce to bring intelligent, self-learning search to their support portals have seen up to 3X improvement in case deflection. Watch this demo webinar and learn how Coveo for Salesforce enables successful self-service.
