8 Business Benefits of AI-Powered Self-Service

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Today’s digitally savvy customers want to self-serve and an overwhelming 90% of them expect a brand or company to accommodate their preference.

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Customer service is a high-stakes game these days. Customers will pay a premium for exceptional service, and won’t think twice about turning to your competition when they don’t get it. So what does it take to deliver? It takes the power of Coveo.
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Today’s digitally savvy customers want to self-serve and an overwhelming 90% of them expect a brand or company to accommodate their preference.