TSIA Report The State of Support Services 2019

state-of-support-services-2019-thumbnail

TSIA works with their members to determine challenges surfacing in the support services industry. Key takeaways in the report include:

  • 9 challenges faced by support organizations on their road to service transformation
  • Where leaders need to focus their efforts in order to accelerate innovation in support
  • Major trends and the improvement or decline in performance metrics in support services

Register to access the report

By inserting your email above, you agree to receive communications from Coveo Solutions Inc and its subsidiaries about educational content, events, news, and promotions to guide you on the path to relevancy with your customers, partners and employees. You may withdraw your consent at any time. For more details, please refer to our privacy policy or contact us.

In addition, you agree to have your contact information, including email, passed on to our partners involved in this activity for sales and marketing purposes

Recommended for you

support_infograph_th
Infographic

The Rise of Search-Based Apps for Customer Service and Support
8 business benefits of ai powered self service
Whitepaper

8 Business Benefits of AI-Powered Self-Service
Customer service is a high-stakes game these days. Customers will pay a premium for exceptional service, and won’t think twice about turning to your competition when they don’t get it. So what does it take to deliver? It takes the power of Coveo.
Overview Video

Exceptional Customer Service Powered by Coveo
Watch this short webinar replay with Coveo and Verndale to discover how to use context to optimize the micro-moments on your website.
On Demand Webinar

Mastering Micro-Moments That Build Customer Journeys
personalizedvsnonpersonalizedexperiencesinfographic_th
Infographic

The Power of a Personalized Customer Experience
Watch this info-packed webinar to learn how PDI Inc. and other Coveo customers have harnessed the power of unified, contextual search to dramatically improve customer self-service and contact center performance.
On Demand Webinar

Boosting Your Customer Service KPIs

TSIA works with their members to determine challenges surfacing in the support services industry. Key takeaways in the report include:

  • 9 challenges faced by support organizations on their road to service transformation
  • Where leaders need to focus their efforts in order to accelerate innovation in support
  • Major trends and the improvement or decline in performance metrics in support services

Written by:

  • Judith Platz
    Judith Platz

    Vice President Research, Support Services at TSIA