TSIA Report The Future of Support Interactions

future-of-support-interactions-2019-thumbnail

What can support organizations do today in preparation to meet and exceed future customer expectations?

As customer experience evolves, support interactions need to be persistent, personalized, and intelligent to meet and exceed future customer expectations. In this report you'll learn:

  • 3 themes in support impacting people, process and technology
  • Steps to transforming the customer experience
  • Recommendations to help you start your service transformation journey

Register to access the report

By inserting your email above, you agree to receive communications from Coveo Solutions Inc and its subsidiaries about educational content, events, news, and promotions to guide you on the path to relevancy with your customers, partners and employees. You may withdraw your consent at any time. For more details, please refer to our privacy policy or contact us.

In addition, you agree to have your contact information, including email, passed on to our partners involved in this activity for sales and marketing purposes

What can support organizations do today in preparation to meet and exceed future customer expectations?

As customer experience evolves, support interactions need to be persistent, personalized, and intelligent to meet and exceed future customer expectations. In this report you'll learn:

  • 3 themes in support impacting people, process and technology
  • Steps to transforming the customer experience
  • Recommendations to help you start your service transformation journey

Written by:

  • John Ragsdale

    Vice President Research, Technology and Social, at TSIA