Report The US Contact Center Decision-Makers' Guide 2019-20

Many businesses are finding that web self-service is increasingly popular with their customers, especially with the uptake of smartphones which allow web browsing on the move, and the increasing use of AI is injecting fresh interest into an area which promises to benefit customer experience while offering significant cost reductions.

Download this Self-Service Chapter of the US Contact Center Decision-Makers' Guide 2019-20 to learn about the state of self-service in the modern contact center, get industry benchmarks, and help guide your support transformation roadmap.

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Recommendations

Many businesses are finding that web self-service is increasingly popular with their customers, especially with the uptake of smartphones which allow web browsing on the move, and the increasing use of AI is injecting fresh interest into an area which promises to benefit customer experience while offering significant cost reductions.

Download this Self-Service Chapter of the US Contact Center Decision-Makers' Guide 2019-20 to learn about the state of self-service in the modern contact center, get industry benchmarks, and help guide your support transformation roadmap.