Forrester Report: Customers Self-Serve As A First Point Of Contact For Customer Service

forrester-report-customers-self-serve-as-a-first-point-of-contact-for-customer-service_cover

Your customers prefer to self-serve, and they’re turning to the web and mobile as the first point of contact for support. They expect easy access to the best information that will help resolve their issues. This Forrester report highlights how you can increase customer satisfaction through effective web and mobile self-service, and how self-service knowledge management can help to optimize content for your customers.

With this report you will learn:

  • Best practices to harvest the collective knowledge of your organization
  • How to drive customer engagement by exposing relevant and contextual knowledge
  • How proper knowledge management increases customer satisfaction, reduces call handle time, and drives revenue

Register to access the report

By inserting your email above, you agree to receive communications from Coveo Solutions Inc and its subsidiaries about educational content, events, news, and promotions to guide you on the path to relevancy with your customers, partners and employees. You may withdraw your consent at any time. For more details, please refer to our privacy policy or contact us.

Your customers prefer to self-serve, and they’re turning to the web and mobile as the first point of contact for support. They expect easy access to the best information that will help resolve their issues. This Forrester report highlights how you can increase customer satisfaction through effective web and mobile self-service, and how self-service knowledge management can help to optimize content for your customers.

With this report you will learn:

  • Best practices to harvest the collective knowledge of your organization
  • How to drive customer engagement by exposing relevant and contextual knowledge
  • How proper knowledge management increases customer satisfaction, reduces call handle time, and drives revenue