AI Powered Customer Service & Support
Remarkable Customer Service, Maximum Business Results
Deliver seamless service experiences at every point-of-experience. Remove friction, reduce effort & decrease cost-to-serve – while increasing CSAT.
Keep questions from turning into cases by serving up answers customers love.
- Automatically tailor content to each individual
- Generate relevant and accurate answers
- Connect experiences across sites and channels
Equip agents with tools & insights to satisfy customer needs at first contact.
- Automatically recommend content relevant to solving the case
- Bring customer search and view activity into agent console
- Personalize search based on agent profile, activity, and history
Generative Answering
Follow-up & Clarifications
Smart Snippets
Insight Panel
UI Library
In-Product Help
Coveo layers into your service tech stack seamlessly
No need for an overhaul. With our composable platform, you can quickly build a high-performing search and generative experience in your top service platforms and applications – without disruption. You’ll keep a consistent and scalable customer service experience that lowers costs and drives higher CSAT.
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“Coveo has helped us increase self service and case deflection with fast relevant search results powered by machine learning.”
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“The power and relevancy provided by Coveo is second to none. Improve your search, recommendations and case deflection for any scenario by using Coveo. ”
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“Coveo continues to improve and enhance the search experience. The installation and configuration is simple and easy. Great product and would highly recommend it. ”
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“Coveo’s machine learning helps customers help themselves, contributing to a self-help success rate of over 90%. ”
Frequently asked questions
What content sources does Coveo connect to?
Coveo offers 45+ connectors that connect to 100+ systems. Coveo supports additional connectivity through standards-based connectors. This includes support for Catalog, Database, Web, Sitemap, and REST API. You can also build a custom connector to crawl and index content. The Coveo Push API and SDK provides packaged code and documentation for your development teams, while partners can also provide integration services.
Coveo offers a robust Salesforce integration that makes it easy to customize and deploy relevant search experiences across Salesforce clouds. Salesforce is both a partner and a customer of Coveo, deploying Coveo across multiple touchpoints in their Service experience.
The best platform for creating a consistent digital experience across your channels and touchpoints. Our search relevance foundation provides superior search quality and generative accuracy; our powerful AI suite is core to the platform, not an add-on; as a full-stack platform we are easier to configure and deploy across sites than other search platforms; our closed-loop analytics make it possible to analyze and automatically optimize every experience.
