Tokyo Electron America Upskills Field Service Engineers with Intelligent Search to Achieve Customer Outcomes

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With a customer base as geographically diverse as its product manufacturing and knowledge creation, Tokyo Electron America recognized it required a next-generation solution for its field service team to fundamentally alter the nature of its customer relationships and to ensure customers were receiving the help they needed to achieve their strategic outcomes.

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With a customer base as geographically diverse as its product manufacturing and knowledge creation, Tokyo Electron America recognized it required a next-generation solution for its field service team to fundamentally alter the nature of its customer relationships and to ensure customers were receiving the help they needed to achieve their strategic outcomes.