Case Study SunGard Public Sector Boosts Customer Service & Staff Productivity with Coveo Search

Sunguard public sector Case study cover

SunGard makes customer support effortless by using Coveo’s unified and proactive search to power its customer self-service capabilities and upskill support agents at the point of need. With Coveo, SunGard has improved CSAT, case deflection, and employee productivity.

Note: In 2017, SunGard Public Sector became Superion LLC.

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SunGard makes customer support effortless by using Coveo’s unified and proactive search to power its customer self-service capabilities and upskill support agents at the point of need. With Coveo, SunGard has improved CSAT, case deflection, and employee productivity.

Note: In 2017, SunGard Public Sector became Superion LLC.