Case Study SunGard Public Sector Boosts Customer Service & Staff Productivity with Coveo Search

SunGard makes customer support effortless by using Coveo’s unified and proactive search to power its customer self-service capabilities and upskill support agents at the point of need. With Coveo, SunGard has improved CSAT, case deflection, and employee productivity.
Note: In 2017, SunGard Public Sector became Superion LLC.
SunGard makes customer support effortless by using Coveo’s unified and proactive search to power its customer self-service capabilities and upskill support agents at the point of need. With Coveo, SunGard has improved CSAT, case deflection, and employee productivity.
Note: In 2017, SunGard Public Sector became Superion LLC.